Virtual Customer Service Manager Jobs in Rochester, NH

Candidates can be located anywhere in New Hampshire

As a Regional Service Manager, you will be responsible for managing the jurisdictional systems within your assigned area of responsibility.  You will be responsible for coordinating all inspections and repairs of assigned jurisdictional system, as well as all administrative requirements.  You will work with the authority having jurisdiction for each system to coordinate audits and inspections. The ideal candidate will be self-driven and set an industry-leading customer service and safety standard.

Why join us:

Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What you’ll do:

• Collaborate and liaison with the Customer Service Center team members, managers, and field staff to obtain feedback and incorporate strategic improvements in Service to boost customer satisfaction and optimize every customer’s experience with SPES.
• Collaborate with other Service Managers, the safety department, and the Corporate Safety Training and Compliance to determine, develop, deploy, and maintain best practices and consistently apply and enforce standardized processes and procedures.
•  Review, monitor, and evaluate the team and individual achievement of key performance indicators, related to jurisdictional systems and regulatory compliance.
• Promote and enforce the use of technology and leveraging its full potential to schedule technicians’ work effectively and the efficient processing of Service Technicians’ paperwork. Ensure consistent compliance and documentation across all jurisdictional sites.
• Coach and develop the team to achieve goals and objectives by enforcing the use of standardized procedures and practices. Encourage and promote desired work methods and behaviors to continuously improve performance.
• Re-enforce safety in all aspects of driving, service work and installation. Mitigate regulatory risk and prevent costly fines.
•  Ensure appropriate training is provided to support this fundamental aspect of dispatch and delivery.
• Act as an escalation point and work to remove obstacles encountered by Service Coordinators. Develop and foster a collaborative approach among the team to proactively resolve issues and troubleshoot problems.

• Manage all jurisdictional sites, including inspections, repairs, maintenance, and coordination with authority having jurisdiction.
• Perform other job duties as assigned.

What you bring:

• Associate’s degree in management or equivalent training preferably in logistics or distribution.
• Minimum 5 years’ experience in HVAC/Burner/Propane/Gas service industry required

• Ability to travel during peak jurisdiction and regulatory season.
• Hold and maintain required state licenses to ensure full compliance and service capability for jurisdictional, LP, and distillate systems. (NH Gas Fitter's License required; VT and MA Gas Fitter's License preferred) 
• Must be OQ certified and maintain certification.
• Perform other job duties as assigned.
• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.

Candidates must be located in New Hampshire. 

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.comto let us know how we can enhance your experience.

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