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Virtual Customer Service Manager Jobs in Rochester, NH

Hobby Lobby Careers

Customer Service Manager

Rochester, NH · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Trek Bicycle

Service Manager

Concord, NH · On-site

$15K/mo

We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job Location Trek Store Concord Summary As Service Manager, you'll be the ...

Eastern Propane

Service Manager

Concord, NH · On-site

The position manages Service and Installation Technicians, Warehouse Coordinators, and Customer Service Representatives in Service. This position is additionally responsible for facilitating ...

Trek Bicycle Corporation

Service Manager

Concord, NH · On-site

$15K/mo

We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job LocationTrek Store Concord Summary As Service Manager, you'll be the ...

KFC Sanweco Inc.

Customer Service

Somersworth, NH

$16 - $21.75/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

Hello Sunshine Travels

Customer Service

Portsmouth, NH · Remote

$16.25 - $22.25/hr

About the job Customer Service Customer Service Representative Travel Industry Remote | Flexible ... Comfortable working remotely and managing multiple clients at once. * Proficient in using online ...

KFC Sanweco Inc.

Customer Service

Sanford, ME

$15.25 - $20.75/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

superiorplus

Regional Service Manager

Pembroke, NH

The ideal candidate will be self-driven and set an industry-leading customer service and safety ... Collaborate with other Service Managers, the safety department, and the Corporate Safety Training ...

superiorplus

Regional Service Manager

Pembroke, NH

The ideal candidate will be self-driven and set an industry-leading customer service and safety ... Collaborate with other Service Managers, the safety department, and the Corporate Safety Training ...

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Virtual Customer Service Manager information

See Rochester, NH salary details

$24K

$56.8K

$98.8K

How much do virtual customer service manager jobs pay per year?

As of May 30, 2026, the average yearly pay for virtual customer service manager in Rochester, NH is $56,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $68,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are popular job titles related to Virtual Customer Service Manager jobs in Rochester, NH? For Virtual Customer Service Manager jobs in Rochester, NH, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Rochester, NH look for? The top searched job categories for Virtual Customer Service Manager jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Virtual Customer Service Manager jobs? Cities near Rochester, NH with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Customer Service Manager

Customer Service Manager

Hobby Lobby Careers

Rochester, NH • On-site

$20.15 - $21.15/hr

Other

Posted 18 days ago

Hobby Lobby rating

6.2

Company rating: 6.2 out of 10

Based on 843 frontline employees who took The Breakroom Quiz

19th of 39 rated national retailers

Job description

New opportunity available for a Customer Service Manager.
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY.
Responsibilities:

  • Perform duties as front-end manager
  • Assist customers with returns
  • Manage registers
  • Assist customers as needed
  • Provide excellent customer service

Starting full-time range - $20.15 - $21.15 per hour

What Hobby Lobby employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hobby Lobby logo

About Hobby Lobby

Sourced by ZipRecruiter

Hobby Lobby is Primarily an Arts and Crafts store but also includes Hobbies, Picture framing, Jewelry making, Fabrics, Floral and Wedding supplies, Cards and Party ware, Baskets, Wearable art, Home decor and Holiday Merchandise. Corporate headquarters include over 12 million square feet of manufacturing, distribution and an office complex in Oklahoma City. What began as a $600 start up, Continues to grow and expand enabling customers across the Nation to Live a Creative Life.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Oklahoma City, OK, US

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