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Virtual Customer Service Manager Jobs in Pullman, WA

Cherie Amour Inc.

Customer Service Manager

Pullman, WA · On-site

$50K - $70K/yr

Customer Service Manager Client Experience | Team Leadership | Performance Coaching Location: Pullman, WA Position: Full-time Cherie Amour is seeking a hands-on Customer Service Manager to lead our ...

Cherie Amour Inc.

Customer Service Manager

Pullman, WA · On-site

$50K - $70K/yr

This is not a traditional customer service management role. You will lead from the front, working alongside your team, developing high-performing professionals, improving processes, and ensuring ...

Cherie Amour Inc.

Customer Service Manager

Pullman, WA · On-site

Customer Service Manager Client Experience | Team Leadership | Performance Coaching Location: Pullman, WA Position: Full-time Cherie Amour is seeking a hands-on Customer Service Manager to lead our ...

Stinker Stores

Customer Service

Lewiston, ID · On-site

$17 - $22.50/hr

... 83501 Customer Service Specialist Our Customer Service Specialist position is the first point of ... Employee Assistance Program (EAP) to help you with life's challenges- whether it's managing stress ...

Stinker Stores

Customer Service

Lewiston, ID · On-site

$17 - $22.50/hr

... 83501 Customer Service Specialist Our Customer Service Specialist position is the first point of ... Employee Assistance Program (EAP) to help you with life's challenges- whether it's managing stress ...

Stinker Stores

Customer Service

Lewiston, ID · On-site

$17 - $22.50/hr

... 83501 Customer Service Specialist Our Customer Service Specialist position is the first point of ... Employee Assistance Program (EAP) to help you with life's challenges- whether it's managing stress ...

KFC

Customer Service

Lewiston, ID

$16.66 - $17.25/hr

Customer Service Team Member Pay Range: $16.66 per hour - $17.25 per hour Team members make the ... We have General Managers, Area Coaches, and Market Managers who started out as Team Members with ...

KFC

Customer Service

Moscow, ID

$16.66 - $17.25/hr

Customer Service Team Member Pay Range: $16.66 per hour - $17.25 per hour Team members make the ... We have General Managers, Area Coaches, and Market Managers who started out as Team Members with ...

Life Network

Customer Service Specialist

Moscow, ID · On-site

$65K - $80K/yr

You'll manage details, track commitments, document conversations, and maintain accurate records in ... in CRM or other platforms. Partner Support: Provide outstanding client services to partners ...

U-Haul

Customer Service Representative

Moscow, ID · On-site

$14 - $19/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Moscow, ID · On-site

$14 - $19/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Moscow, ID · On-site

$14 - $19/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Home Depot

Customer Service/Sales

Lewiston, ID · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

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Showing results 1-20

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Pullman, WA

Virtual Customer Service Manager information

See Pullman, WA salary details

$23.9K

$56.7K

$98.7K

How much do virtual customer service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for virtual customer service manager in Pullman, WA is $56,666.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $68,400.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are popular job titles related to Virtual Customer Service Manager jobs in Pullman, WA? For Virtual Customer Service Manager jobs in Pullman, WA, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Pullman, WA look for? The top searched job categories for Virtual Customer Service Manager jobs in Pullman, WA are:
What cities near Pullman, WA are hiring for Virtual Customer Service Manager jobs? Cities near Pullman, WA with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Pullman, WA as of June 2026, with employment types broken down into 1% As Needed, 65% Full Time, 29% Part Time, 4% Contract, and 1% Nights. Highlights an 49% Physical, 1% Hybrid, and 50% Remote job distribution, with an average salary of $56,666 per year, or $27.2 per hour.

Customer Service Manager

Cherie Amour Inc.

Pullman, WA • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Customer Service Manager
Client Experience | Team Leadership | Performance Coaching
Location: Pullman, WA
Position: Full-time
Cherie Amour is seeking a hands-on Customer Service Manager to lead our Client Experience team while driving performance, coaching talent, and creating exceptional client experiences.
This is not a traditional customer service management role. You will lead from the front, working alongside your team, developing high-performing professionals, improving processes, and ensuring every client interaction reflects the quality of the Cherie Amour brand.
We're looking for someone who can coach with confidence, lead with empathy, and create a culture of accountability, growth, and results.
What You'll Own
Team Leadership & Performance
  • Lead, coach, and develop the Client Experience team through daily mentorship, feedback, and accountability.
  • Work alongside the team by actively handling client conversations and setting the standard for service excellence.
  • Establish team goals, KPIs, and performance expectations while monitoring results and driving continuous improvement.
  • Conduct regular coaching sessions focused on communication, professionalism, client experience, and conversion performance.
  • Foster a positive, high-energy culture built on teamwork, ownership, and continuous development.
Client Experience & Booking Success
  • Ensure every client receives an elevated, personalized experience from their first interaction through booking.
  • Guide prospective clients with confidence, professionalism, and empathy while helping convert inquiries into scheduled sessions.
  • Handle escalated client situations with sound judgment, professionalism, and solution-focused communication.
  • Maintain consistency in client messaging, service standards, and overall brand experience.
Training & Development
  • Develop onboarding, coaching, and ongoing training that strengthens communication, confidence, and customer service skills.
  • Mentor team members in client psychology, relationship-building, objection handling, and effective communication.
  • Create an environment where team members continuously improve through coaching, practice, and constructive feedback.
  • Identify future leaders within the department and support their professional growth.
Operations & Process Improvement
  • Monitor department workflows and identify opportunities to improve efficiency and the overall client experience.
  • Collaborate with leadership to implement new processes, improve communication, and increase operational effectiveness.
  • Ensure departmental policies, procedures, and service standards are consistently followed.
  • Use performance data and client feedback to recommend improvements and measure success.
This Role Is a Strong Fit If You
  • Enjoy coaching others and helping people reach their full potential.
  • Lead by example and naturally build trust and accountability within a team.
  • Balance empathy with high expectations and performance standards.
  • Communicate confidently and professionally in both written and verbal interactions.
  • Stay calm under pressure and approach challenges with a solution-oriented mindset.
  • Thrive in a fast-paced environment where every client interaction matters.
  • Take ownership of team performance and enjoy improving both people and processes.
Requirements
  • 3+ years of customer service, client experience, or hospitality leadership experience.
  • Previous experience managing, coaching, and developing a customer-facing team.
  • Strong communication and interpersonal skills with the ability to coach effectively.
  • Experience handling escalated client situations with professionalism and sound judgment.
  • Demonstrated ability to improve team performance through accountability and development.
  • Strong organizational, time management, and problem-solving skills.
  • Comfortable working with KPIs, performance metrics, and continuous improvement initiatives.
  • Proficiency with CRM systems and customer communication platforms is preferred.
Preferred Experience
  • Experience in luxury, hospitality, retail, wellness, or other service-focused industries.
  • Background in appointment-based businesses or high-volume client communication.
  • Experience with sales coaching, conversion improvement, or client retention strategies.
  • Passion for mentoring and developing young professionals.
Compensation & Benefits
  • Competitive salary (based on experience)
  • Performance-based bonuses
  • Medical, dental, vision, life, LTD, and 401(k)
  • Paid vacation and sick leave
  • Ongoing leadership training and professional development
  • Opportunity to build and lead a high-performing Client Experience team
About Cherie Amour
Cherie Amour creates high-end, confidence-focused photography experiences. Our clients invest in more than images-they invest in an experience that helps them reconnect with confidence and a stronger sense of self.
Our Client Experience team plays a vital role in that journey, creating meaningful first impressions, building lasting relationships, and helping clients take the first step toward an unforgettable experience.
To Apply
Submit your resume along with a brief introduction telling us why you're excited about leading a high-performing Client Experience team.

Apply