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Virtual Customer Service Manager Jobs in Homestead, FL

IQVIA

Virtual Customer Engagement Specialist

Miami, FL · On-site

$23 - $26.44/hr

... CRM and consistently providing accurate and complete information on the requested topic. * High ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...

IQVIA

Virtual Customer Engagement Specialist

Miami, FL · On-site

$23 - $26.44/hr

... CRM and consistently providing accurate and complete information on the requested topic. * High ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...

Sky Mart

Customer Service Manager

Miami, FL · On-site

Customer Service Manager 📍 Miami, FL (On-Site) | Sky Mart, a GracoRoberts Company Lead. Inspire. Elevate the Customer Experience. Are you a results-driven leader with a passion for developing high ...

Fresco y Mas

Customer Service Mgr

Miami, FL · On-site

Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all ...

Fresco y Mas

Customer Service Mgr

Miami, FL · On-site

Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all ...

String LLC

Customer Service Manager

Miami, FL · On-site

$35K - $45K/yr

As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our customers receive world-class service and support. Key Responsibilities: Customer Issue Resolution: Oversee ...

String LLC

Customer Service Manager

Miami, FL · On-site

$35K - $45K/yr

As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our customers receive world-class service and support. Key Responsibilities: Customer Issue Resolution: Oversee ...

Fresco y Mas

Customer Service Mgr

Miami, FL · On-site

Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all ...

Fresco y Más

Customer Service Mgr

Miami, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Fresco y Más

Customer Service Mgr

Miami, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Fresco y Más

Customer Service Mgr

Miami, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Liveops

Remote Customer Service Agent

Homestead, FL · Remote

$14.25 - $19/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Miami, FL · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Homestead, FL

Virtual Customer Service Manager information

See Homestead, FL salary details

$22.5K

$53.3K

$92.8K

How much do virtual customer service manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for virtual customer service manager in Homestead, FL is $53,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,300.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What is a remote virtual customer service manager job?

A remote virtual customer service manager oversees customer support teams and operations from a remote location, ensuring service quality and efficiency. The role typically requires strong communication skills, experience with customer service tools, and the ability to manage teams virtually, often involving scheduling, training, and performance monitoring.

What are the most commonly searched types of Virtual Customer Service jobs in Homestead, FL?

The most popular types of Virtual Customer Service jobs in Homestead, FL are:

What are popular job titles related to Virtual Customer Service Manager jobs in Homestead, FL?

For Virtual Customer Service Manager jobs in Homestead, FL, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Manager jobs in Homestead, FL look for?

The top searched job categories for Virtual Customer Service Manager jobs in Homestead, FL are:

What cities near Homestead, FL are hiring for Virtual Customer Service Manager jobs?

Cities near Homestead, FL with the most Virtual Customer Service Manager job openings:

Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Homestead, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,282 per year, or $25.6 per hour.

Virtual Customer Service Representative

Miami, FL • Remote

CODE RED STAFFING
See more jobs at CODE RED STAFFINGexternal

$9 - $12/hr

Full-time

Posted yesterday

New

Job description

We are
looking for 15 Customer Service Representatives to join their busy team! We are also looking for 10-15 bilingual reps to fill multiple slots. This
is a work from home position for various well-known major corporations.

Various clients to choose from such
as

  • Theme Park Reservations
  • Cruise Ship
  • Online Auction
  • Home Repair Stores
  • Cable/Internet Provider
  • And MORE!

AVAILABLE SHIFTS:

·
Flexible Scheduling ( Set your own)

·
Minimum of 15 hours per week, up to 40+ depending on the client

·
Please note it may require weekend availability (either Saturday
AND/OR Sunday)

PAY
RATES:

$9.00-$12.00
per hour

JOB
DUTIES:

·
Taking incoming calls from clients

·
Providing requested material via email, fax, or mail

·
Utilizing the company database to document call information in a
paperless environment

·
Resolving problems and assisting customers with questions

·
Additional support duties as assigned

REQUIREMENTS:

·
A minimum of 6 months of customer service experience,
preferably in a call center environment

·
Proficiency with Windows 7, 8 and/10

·
Per the client’s request, the ability to pass a criminal
background investigation and a drug screen, (when applicable)

·
Punctual and continuous attendance is MANDATORY

·
High school diploma or GED

·
A stable work history

·
Excellent communication and listening skills

Please
apply online for immediate consideration. All qualified applicants will be
contacted.

Apply