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Virtual Customer Service Manager Jobs in Berkeley, MO

Ab Mauri Food

Service Manager

Saint Louis, MO · On-site

$90 - $120/hr

You will provide leadership and management of the "virtual" team, ensuring Services, are aligned ... Monitor all key performance indicators, including customer satisfaction and perceptions of service ...

Pomp's Tire Service

Service Manager

Bridgeton, MO · On-site

$50K - $75K/yr

This dynamic role collaborates directly with customers to schedule their service needs. If you're ... Support inventory management to ensure proper stock levels * Assist in the shop to help maintain ...

Pomp's Tire Service, Inc.

Service Manager

Bridgeton, MO · On-site

$55 - $75/hr

This dynamic role collaborates directly with customers to schedule their service needs. If you're ... Support inventory management to ensure proper stock levels * Assist in the shop to help maintain ...

Central-Power-Systems-

Service Manager

Saint Peters, MO · On-site

$70 - $90/hr

Our Mission Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Service Manager to help support ...

Barron Sports

Customer Service

Ballwin, MO · On-site

As a Barron Sports Customer Service Staff member, you'll be the heartbeat of our front desk ... From guiding tours and managing enrollments across swim, gymnastics, and dance programs to handling ...

Barron Sports

Customer Service

Ballwin, MO · On-site

$15 - $19/hr

As a Barron Sports Customer Service Staff member, you'll be the heartbeat of our front desk ... From guiding tours and managing enrollments across swim, gymnastics, and dance programs to handling ...

icon Mechanical

Service Manager

Granite City, IL · On-site

$130K - $160K/yr

Service Manager icon Mechanical is seeking qualified professionals to join our Service Department ... high customer satisfaction. * Identifying and generating additional service opportunities ...

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Showing results 21-40

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Berkeley, MO

Virtual Customer Service Manager information

See Berkeley, MO salary details

$23K

$54.4K

$94.8K

How much do virtual customer service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for virtual customer service manager in Berkeley, MO is $54,437.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,700.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What is a remote virtual customer service manager job?

A remote virtual customer service manager oversees customer support teams and operations from a remote location, ensuring service quality and efficiency. The role typically requires strong communication skills, experience with customer service tools, and the ability to manage teams virtually, often involving scheduling, training, and performance monitoring.

What cities near Berkeley, MO are hiring for Virtual Customer Service Manager jobs?

Cities near Berkeley, MO with the most Virtual Customer Service Manager job openings:

Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Berkeley, MO as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,437 per year, or $26.2 per hour.

Service Manager

Ab Mauri Food

Saint Louis, MO • On-site

$90 - $120/hr

Other

Posted 26 days ago

Job description

Job DetailsJob Location: Corporate - Saint Louis, MO 63110Position Type: Full TimeService Manager (SM) is part of the Wider BTS Leadership Team reporting to the Head of User Services. The main purpose of this role is to act as the primary conduit between User Services and ABF Businesses. Service Manager will work closely with the Head of User Services and Business IT teams to ensure the Quality of Operational Services being delivered by BTS to ABF Business Users. Strong leadership, senior stakeholder management existing experience in the IS environment and operational know-how are critical to the success in this role. This role manages diverse internal stakeholders, balances competing business unit priorities and plays an active role in analyzing the goals which contribute to the BTS strategy and roadmap.

Key Accountabilities:
  • As a Service Manager, you will be accountable for all Services delivered to our ABF Businesses.
  • You will provide leadership and management of the “virtual” team, ensuring Services, are aligned and focused on the right business outcomes, under a BTS Strategy plan.
  • Pro-actively seek to add value through the development of services in addition to existing services through the regular analysis of customer satisfaction and performance data.
  • Be the voice of the Businesses within the BTS Division and represent BTS within ABF Businesses.
  • Own the relationship between User Services and ABF Businesses globally - becoming the main point of contact for the business teams for general BTS operational queries
  • Establish and maintain a strong, collaborative relationship with the Business IT teams that supports the delivery of BTS Services.
  • Measure and monitor service performance, including SLA measures.
  • Monitor all key performance indicators, including customer satisfaction and perceptions of service, and take action to prevent and address under-performance in addition to owning and delivering on any Service Improvement Plans.
  • Develop strong internal networks with, and be an effective virtual team-member of, key internal departments.
  • Proactively engage with the BTS Product managers to understand the current service model and future capabilities that can support the ABF Business goals. Be able articulate these within the Business IT teams to build engagement and support
  • Collaborate and coordinate with Business Partners when working on topics that impact multiple BUs
  • Deputies for Head of User Services as needed
  • Provide Operational Support / Holiday Cover for other Service Managers.
  • Participate in the Duty Manager On Call rota.
  • Contribute to and develop Service Management Strategy and Roadmap.
Essential Skills, Knowledge and Experience:
  • Experience of working in a Service Management environment either with global house IT Teams or as part of a Managed Service Provider.
  • Knowledge of working with ITSM toolset to drive customer experience initiatives.
  • Energy, drive and influence to deliver
  • Experience of looking after a multidimensional IT / Business agenda of various day-to-day IT matters
  • Strong leadership skills, able to inspire, motivate and
  • coach people and delegate effectively
  • Significant experience of defining, executing and delivering operational transformational service strategies, resulting in operational excellence and best in class services
  • Used to acting on own initiative and taking ownership of projector issues
  • Able to manage concurrent initiatives and conflicting demands
  • Strong team player with ability to collaboratively to deliver results
  • Strong communication and presentation skills in a variety of formats to different stakeholder seniority levels and audience types
  • Experience of preparing and presenting business cases
  • Proven ability to influence cross-functional teams without formal authority
  • Some technical knowledge of ServiceNow, Automation, Microsoft Platforms (Aure, Power Platform etc.), Server, Storage, Backup, Virtualization and Cloud technologies
  • Experience of working in a global multi geographical and multi-cultural user base.
  • Experience in presenting to and developing relationships with Senior Business Stakeholders.
QualificationsEssential Skills, Knowledge & Experience (cont.):
  • Ability to make sound and logical judgments
  • Demonstrates leadership which reflects the values of the organization
  • Demonstrates behaviors which have been collaborative, courageous, trustworthy and progressive
  • Strong customer service orientation
  • Strong interpersonal, written, and oral communication skills.
  • Ability to priorities and execute tasks in a high-pressure environment and
  • make sound decisions in emergency situations.
  • Ability to present ideas in a user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Has a passion for service excellence and continually strives to understandthe customers’ needs and how service can be aligned to meet these
  • Evidence of a willingness to collaborate with internal and external colleagues to provide the best possible service to the end user customer
  • Experience of establishing credible relationships within IT and Business community with examples of driving IT/Business change agenda
Desirable Skills, Knowledge & Experience:
  • ITIL v4 certification
  • Experience of working for a multi-cultural business
  • Knowledge of ServiceNow and developing reports
  • ServiceNow Platform Analytics capability
Other requirements of the role:
  • Ability to work flexibly i.e. outside of recognized normal working hours
  • Willing to travel to other locations/suppliers/vendors etc. when necessary
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