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Virtual Customer Service Manager Jobs in Nevada (NOW HIRING)

Garlock Flexibles

Customer Service Manager

Reno, NV · On-site

The Customer Service Manager is responsible for establishing and maintaining a service- oriented relationship with external and internal customers. The successful leader will ensure the customer ...

Garlock Flexibles

Customer Service Manager

Reno, NV · On-site

The Customer Service Manager is responsible for establishing and maintaining a service- oriented relationship with external and internal customers. The successful leader will ensure the customer ...

Wendy's

Customer Service Manager

Elko, NV · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Elko, NV · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Elko, NV · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Elko, NV · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Albertsons

Customer Service Manager

Las Vegas, NV · On-site

Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End ...

Liveops

Remote Customer Service Agent

Sparks, NV · Remote

$15.75 - $21.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Las Vegas, NV · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Henderson, NV · Remote

$14.50 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

North Las Vegas, NV · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Nevada

Virtual Customer Service Manager information

See Nevada salary details

$24.9K

$59.1K

$102.8K

How much do virtual customer service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for virtual customer service manager in Nevada is $59,060.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $71,300.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What is a remote virtual customer service manager job?

A remote virtual customer service manager oversees customer support teams and operations from a remote location, ensuring service quality and efficiency. The role typically requires strong communication skills, experience with customer service tools, and the ability to manage teams virtually, often involving scheduling, training, and performance monitoring.

What are the most commonly searched types of Virtual Customer Service jobs in Nevada?

The most popular types of Virtual Customer Service jobs in Nevada are:

What are popular job titles related to Virtual Customer Service Manager jobs in Nevada?

For Virtual Customer Service Manager jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Manager jobs in Nevada look for?

The top searched job categories for Virtual Customer Service Manager jobs in Nevada are:

Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Nevada as of June 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 4% Contract, and 1% Nights. Highlights an 58% Physical, 1% Hybrid, and 41% Remote job distribution, with an average salary of $59,060 per year, or $28.4 per hour.

Customer Service Manager

Garlock Flexibles

Reno, NV • On-site

Full-time

Posted 27 days ago

Job description

The Customer Service Manager is responsible for establishing and maintaining a service- oriented relationship with external and internal customers. The successful leader will ensure the customer service owns and manages customer orders, from receipt to fulfillment, with a high level of personal ownership. 


The successful leader will ensure the customer service team establishes and maintains a professional rapport internally and externally with the customer. The leader will lead by example, advocating for the customer internally, and work effectively across all functions within Garlock/CP Flexible Packaging . The customer service function touches every area of the business and must be effective in working across the organization as well as up and down in the organization. To this end, the leader will develop a strong team with strong, timely and effective communication skills, ensuring internal, cross-functional alignment with internal stakeholders as well as to the customer.


The leader will be responsible for developing and deploying strategies to increase customer satisfaction, enhance the use of technology, and drive efficiency through business process improvement. The successful candidate will lead the implementation of these process improvements and implement alternative methods to increase efficiency and improve customer satisfaction.


Working closely with the Plant Manger, this is a highly autonomous leadership role on the site director’s staff. The leader understands the customer service team is Garlock/CP Flexible Packaging’s first and lasting customer impression. The position will have end-to-end customer responsibility from customer inquiry to customer onboarding to order entry and order management to order fulfillment to post-sale support. 


Essential Job Functions

  • Customer Relationship Management:
    • Lead by example. Build and maintain strong relationships with customers and ensure their team does so as well. 
    • Build customer loyalty by understanding each key customer’s unique needs and then work with the team, and cross-functionally, to ensure a personalized service model is developed; one that will ensure all customer expectations are met or exceeded. Create competitive advantage through an exceptional customer experience. 
  • Sales and Sales Support: 
    • Ensure the customer service team is partnered and paired with the commercial team. Ensure there is a team-approach to account management. In some situations, and by mutual agreement with Garlock’s Vice President of Sales, some accounts may be assigned to the customer service teammates and managed as “house accounts.” 
  • New Item Creation:
    • Ensure the Customer Account Specialist team (the “CAS Team”) is proficient in new item creation and related workflows and routings.
  • Pricing: 
    • Responsible for the administration of price changes in the system. Ensure the CAS Team manages price changes promptly and with a high degree of accuracy (quarterly price changes, matrix pricing, and ad-hoc price change management). 
  • Order Coordination and Tracking:
    • Collaborate with scheduling, production, and supply chain to oversee overall order status and customer priorities. 
    • Work with the organization to establish and manage/keep up to date the communication of standard lead-times. 
    • Ensure the CAS team proactively keeps customers apprised of order status and progress. 
    • Ensure there is timely delivery of products and helps verify and ensure the team meets customer specifications in terms of quality and order accuracy.
    • Ensure customer inventory agreements are managed within terms (min/max. levels, disposition of obsolete and slow-moving materials).
  • Quality Assurance and Issue Resolution: 
    • Work directly with the Quality function to proactively identify and resolve any potential issues that could arise during the production process. 
    • Ensure the CAS Team does a thorough job with the initial intake of customer complaints and then proactively drive the organization through the investigation, contributing to efforts to develop and deliver solutions, and implementing corrective actions. 
    • Ensure the team is timely in the communication of complaint status through to completion/resolution/closure. 
  • Team Leadership, Training and Development:
    • The Customer Service Manager must thoroughly understand our business before they can be fully effective as the team leader. After investing an appropriate amount of time in understanding our business, the Customer Service Manager must effectively motivate, lead, mentor, and develop the CAS Team. 
    • The leader will maintain direct customer service responsibility for a few accounts on an ongoing basis to ensure they develop and maintain a working knowledge of our systems, customer-facing processes, and workflows.
    • The leader will set and measure, assess and continuously improve high standards of performance. 
    • The leader will conduct regular training sessions to improve knowledge of products (printed flexible food packaging), production processes, ERP system (Radius), and customer-facing business processes.
    • The leader is responsible for the empirical evaluation of departmental productivity and use empirical evidence for any justification of additional departmental resources.
  • Reporting and Analysis:
    • Support the business strategy through the creation of all customer-facing business processes, standards, and metrics. Publishes KPI’s and uses to drive team and organizational performance. Use these key insights to recommend strategies for increasing efficiency and improving the customer experience.
  • Process Improvement:
    • Responsible for the analysis of customer feedback and service performance data to identify trends, bottlenecks, and areas for improvement. 
    • Develop and implement process improvements that will enhance service quality and improve customer satisfaction. 
    • Work to continuously improve all customer-facing business processes, standards, and key performance indicators (KPIs).

Direct Reports

  • The Customer Service Manager will be responsible for partnering with Human Resources with the recruitment and hiring processes, training, management, and development of customer account specialists, who will operate in an office environment. 

Location, Travel, and Relocation Benefits

  • Occasional travel is required (~10%) for customer site visits and trade shows. 
  • The role is a full-time, on-site position. The individual must be present in the office during the company’s normal office hours Monday through Friday.
    • Occasional remote work may be considered on an ad-hoc basis, provided individual and team performance is consistently impeccable. 
  • Competitive relocation benefits are available.

Education and Experience:

  • Minimum of 3-5 years in a customer service management role within a manufacturing environment and, ideally within the flexible printing or consumer packaging industry.
  • Bachelor’s degree is desirable but not required.

Skills:

  • Must have strong leadership skills. 
  • Must be able to become an effective motivator and influencer of others, without the need for formal position authority. 
  • Must have strong verbal and written communication skills. 
  • Strong analytical and problem-solving skills.
  • Must exhibit managerial courage. 
  • Understands how to manage conflict in healthy ways. 
  • Proficient computer skills including Microsoft Office. Must be proficient in Excel and familiar with ERP systems (Radius preferred).


Other Attributes:

  • Detail-oriented, adaptable, and proactive, with the ability to handle multiple priorities in a fast-paced environment.


Physical Requirements:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand, walk, sit, and use hands to handle or feel.
  • The employee is required to speak, listen, and hear well. 
  • The employee is occasionally required to reach with hands and arms.
  • Ability to work nights and weekends as business may require. 

 

The operating environment is manufacturing, production, and office facilities. The teammate must be comfortable in both an office setting and a manufacturing shop floor. Shop exposure includes, but is not limited to, continuous noise, scent of materials, bright workstations, and heavy machinery with moving parts.


Other Details: 


Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.


This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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