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Virtual Customer Service Manager Jobs in Delaware

Wawa, Inc.

Customer Service Supervisor

Newark, DE · On-site

$21.25 - $28.70/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... of management Benefits Include: * Full training provided * 100% Virtual Work from Home * Career ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... of management Benefits Include: * Full training provided * 100% Virtual Work from Home * Career ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... of management Benefits Include: * Full training provided * 100% Virtual Work from Home * Career ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... of management Benefits Include: * Full training provided * 100% Virtual Work from Home * Career ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... of management Benefits Include: * Full training provided * 100% Virtual Work from Home * Career ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... of management Benefits Include: * Full training provided * 100% Virtual Work from Home * Career ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... of management Benefits Include: * Full training provided * 100% Virtual Work from Home * Career ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Delaware

Virtual Customer Service Manager information

See Delaware salary details

$24.5K

$58K

$101.1K

How much do virtual customer service manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for virtual customer service manager in Delaware is $58,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,100.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Delaware? The most popular types of Virtual Customer Service jobs in Delaware are:
What are popular job titles related to Virtual Customer Service Manager jobs in Delaware? For Virtual Customer Service Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Delaware look for? The top searched job categories for Virtual Customer Service Manager jobs in Delaware are:
Virtual Customer Service Manager jobs near you

Customer Service Supervisor

Wawa, Inc.

Newark, DE • On-site

$21.25 - $28.70/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Wawa rating

6.5

Company rating: 6.5 out of 10

Based on 1,116 frontline employees who took The Breakroom Quiz

8th of 46 rated convenience stores

Job description

Soar with us at Wawa.

We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked. 

What You’ll Do: 

  • Deliver outstanding customer service and resolve inquiries promptly. 

  • Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.  

  • Lead, motivate, and train Associates to drive sales and performance during shift. 

  • Ensure consistent execution of customer service programs, policies, and store technology components. 

  • Manage cash processes, inventory, vendor check-ins, and store safety. 

  • Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need. 

Benefits: 

  • We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally.  At Wawa, extensive benefits are available to Wawa Associates.  These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.   

  • Eligibility for Wawa Benefits is defined under the terms of the plan(s) 

Qualifications: 

  • High School Diploma or GED equivalent 

  • Must be 18+ years old with reliable transportation 

  • Flexible availability to work various shifts, including weekends, and holidays, to meet business needs 

  • Supervisory experience, ideally in retail or food service environments, is a plus 

  • Strong customer service, relationship-building, and communication skills 


Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work. 


The hourly range for this position is $21.25 - $28.70 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

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