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Virtual Customer Service Manager Jobs in Delaware

Agilent

Customer Service Manager

Wilmington, DE · On-site

$97K - $153K/yr

The Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin ...

Agilent

Customer Service Manager

Wilmington, DE · On-site

$97K - $153K/yr

The Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin ...

Liveops

Remote Customer Service Agent

Newark, DE · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Wilmington, DE · Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Dover, DE · Remote

$15.50 - $20.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Sharecare

Lead Customer Service Rep

Dover, DE · On-site

... manage all their health in one place. Our comprehensive and data-driven virtual health platform is ... Customer Service - Escalations team member's primary responsibilities include:? * Handling ...

Food Lion

PT Customer Service Leader

Milton, DE · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Morgan Properties

Service Manager

Claymont, DE · On-site

$36 - $38/hr

Service Manager Claymont & Wilmington, DE Join Morgan Properties and earn a $1,000 Sign-On Bonus ... Foster a culture of safety, continuous improvement, respect, and outstanding customer service.

PRICE AUTOMOTIVE GROUP

SERVICE MANAGER

Newark, DE · On-site

Service Manager Summary Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service ...

Redners Markets

Customer Service Representative

Lewes, DE

$16 - $21.50/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redner's Markets

Customer Service Representative

Lewes, DE · On-site

$16 - $21.50/hr

Customer Service Manager To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. 1) Promote ...

Redner's

Customer Service Representative

Lewes, DE · On-site

$16 - $21.50/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Mobility Works

Service Manager

Bear, DE · On-site

$55K - $60K/yr

Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler. * Monitoring stock units and daily posting of labor times in DSI for ongoing ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Delaware

Virtual Customer Service Manager information

See Delaware salary details

$24.5K

$58K

$101.1K

How much do virtual customer service manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for virtual customer service manager in Delaware is $58,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,100.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Delaware? The most popular types of Virtual Customer Service jobs in Delaware are:
What are popular job titles related to Virtual Customer Service Manager jobs in Delaware? For Virtual Customer Service Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Delaware look for? The top searched job categories for Virtual Customer Service Manager jobs in Delaware are:
Virtual Customer Service Manager jobs near you

Customer Service Manager

Agilent

Wilmington, DE • On-site

$97K - $153K/yr

Full-time

Posted 6 days ago

Agilent Technologies rating

8.2

Company rating: 8.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

87th of 536 rated manufacturers

Job description

Job Description
The Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin, global credit and risk management, collections, inventory management, proposal development and contracts development/negotiation/administration. Plans, organizes, directs and controls the activities and staff required to provide solutions, consulting and controls to one or more defined business areas or processes. Develops organizational strategies to align with those of our external customers/industries/markets and internal business partners. Responsible for and measured on customer satisfaction goals.
Responsibilities
  • Provides leadership for AFO CSD and CDD Customer Operations Center (COpC).
  • Accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.
    Ensuring employee trainings are up to date and prepared for audit.
    Ensure job aids and work instructions are up to date.
  • Executes Strategic Intent and implementation of the organization/ business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs.
  • Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures. Drives a culture of collaboration, focus and customer intimacy.
  • Fosters an environment/work culture focused on Continuous Improvement (CI)
  • Plans, organizes, directs and controls the activities and resources required to provide innovative business solutions to the defined businesses partners and customers. Builds a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals.
  • Responsible for upholding and driving Agilent's culture & core values to build a sense of community within the operation and partner organizations.
  • Executes plans to ensure the organization has the individual and overall capabilities meet future operational needs and builds a culture where employees are engaged & committed.
  • Builds a strong foundation with the internal team members. Works with the team to drive team results by developing team members by instilling a quality mindset that empowers the team, promotes customer satisfaction, and builds future careers.
  • Collaborates with Business Partners in Finance, Order Fulfillment, Sales and other functions to solve problems and provide efficient and streamlined best-in-class service to Agilent's customer. Set up regular check in meetings to build a stronger organization.
  • Ensures progressive expansion of the organization's scalability and steady productivity gains.

Qualifications
  • Bachelors or equivalent work experience
  • Demonstrated industry experience integrating the resources of several complex departments or functions
  • Minimum of 5 years of managerial experience
  • Demonstrated ability to lead and transform multi-national organization, build motivated and engaged teams, and sustaining a positive work culture
  • Experience in setting a clear and aligned organizational vision
  • Demonstrated ability to define and execute strategic plans
  • Established track record to define and implement strategies and programs that benefit your area of expertise
  • Demonstrated ability to collaborate cross-functional to improve processes and provide critical problem resolution
  • Experience working in an audit environment governed by SOX, ISO, and other audit regulations
  • Proven ability to lead large teams and ensure operational excellence across the entire organization
  • Customer Services/Operations experience preferred
  • Excellent verbal and written communication skills

Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least August 7, 2026 or until the job is no longer posted.
The full-time equivalent pay range for this position is $97,920.00 - $153,000.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
Travel Required:
Occasional
Shift:
Day
Duration:
No End Date
Job Function:
Customer Service

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