ZipRecruiter

Log In

1

Virtual Customer Service Manager Jobs in California

Westamerica Bank

Customer Service Manager

Walnut Creek, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

Westamerica Bank

Customer Service Manager

Firebaugh, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

Westamerica Bank

Customer Service Manager

Walnut Creek, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

Month2Month

Customer Service Manager

Irvine, CA · On-site

Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. Collaborate cross-departmentally, streamlining communication and operations ...

WESTAMERICA BANK

Customer Service Manager

Firebaugh, CA

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

Westamerica Bank

Customer Service Manager

Rohnert Park, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

Westamerica Bank

Customer Service Manager

Firebaugh, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

Month2Month

Customer Service Manager

Irvine, CA · On-site

$60K/yr

Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. * Collaborate cross-departmentally, streamlining communication and operations ...

Goodwill

Customer Service Manager

Oakland, CA

$18/hr

Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.

Westamerica Bank

Customer Service Manager

Rohnert Park, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in California

Virtual Customer Service Manager information

See California salary details

$24.2K

$57.2K

$99.7K

How much do virtual customer service manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for virtual customer service manager in California is $57,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in California? The most popular types of Virtual Customer Service jobs in California are:
What are popular job titles related to Virtual Customer Service Manager jobs in California? For Virtual Customer Service Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in California look for? The top searched job categories for Virtual Customer Service Manager jobs in California are:
What cities in California are hiring for Virtual Customer Service Manager jobs? Cities in California with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in California as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,239 per year, or $27.5 per hour.

Customer Service Manager

BioPhase Solutions

Anaheim, CA

$75/hr

Full-time

Medical, Retirement

Re-posted 5 days ago

Job description

BioPhase Solutions specializes in recruiting top talented professionals for Southern California's Scientific community. We are currently looking for a Customer Service Manager to work for a leading Greater Orange County area medical diagnostics company.
Salary: $75-95k depending on experience
Summary:
We are seeking a hands-on Customer Service Manager to build and lead the company’s customer support function, ensuring a best-in-class experience for clinicians, lab partners, and patients using the company’s diagnostic products and services. This role is equal parts hands-on case leadership and builder—scaling support operations, managing escalations, and partnering cross-functionally as the company transitions from R&D to full-scale commercialization.
Responsibilities:
  • Implement and continuously improve end-to-end support workflows: intake, triage, escalation, resolution, documentation, and feedback loops—built for regulated diagnostics environment.
  • Own day-to-day execution of customer support operations, including coverage schedules and peak-volume planning.
  • Establish clear service standards, case categorization, escalation pathways, and communication templates for consistent execution at scale.
  • Handle complex and escalated cases related to ordering, sample logistics, results delivery, billing inquiries, and product/service issues—driving timely resolution.
  • Coordinate cross-functional resolution with Operations and Commercial leadership to remove blockers and protect customer experience.
  • Partner closely with Quality/Regulatory to ensure complaint intake, documentation, escalation, and closure meet required standards and internal procedures.
  • Ensure customer-facing communications reflect professionalism, integrity, and regulatory compliance—especially when issues intersect with product performance, reporting, or patient-impacting workflows.
  • Recruit, train, coach, and manage a growing team of customer service representatives.
  • Build a culture of customer focus, accountability, urgency, and continuous improvement.
  • Maintain and grow knowledge bases, FAQs, scripts, and onboarding materials aligned to diagnostic workflows and common clinical questions.
  • Build dashboards and operating metrics (response time, first-contact resolution, reopen rate, complaint turnaround time) and drive action from the data.
  • Support new account onboarding, training coordination, and early adoption—partnering with Commercial teams to accelerate time-to-value.
  • Provide structured voice-of-customer feedback: trends, failure points, feature requests, and operational risks—recommended fixes included.
Key Performance Indicators (KPIs):
  • Response: Speed to first response and time-to-resolution by case type.
  • Quality of Resolution: First-contact resolution, reopen rate, escalation rate, documentation completeness.
  • Customer Outcomes: Customer Satisfaction and Net Promoter scores; and qualitative feedback trends.
  • Complaint Execution: Complaint cycle time and on-time closure in alignment with Quality processes.
  • Operational Health: Backlog/aging, staffing coverage, and readiness to support launch growth.
Experience:
  • Bachelor’s degree preferred (life sciences, healthcare administration, business, or related) or equivalent experience.
  • Minimum of 5 years in customer service/support, including a minimum of 2 years leading teams (or acting as a senior lead in a scaled support environment).
  • Experience supporting clinician offices, urgent care, labs, health systems, or IDNs as primary customers preferred
  • Direct experience with complaint handling and cross-functional quality investigations preferred
  • Experience implementing or administering helpdesk/CRM tooling (e.g., case routing, knowledge base, integrations) preferred
  • Strong preference for experience in diagnostics, medical devices, healthcare, digital health, or another regulated environment.
  • Working knowledge of diagnostic/laboratory workflows.
  • Demonstrated ability to build processes and teams in a fast-paced, resource-constrained environment.
  • Excellent written and verbal communication skills—able to translate technical and clinical concepts into clear, empathetic guidance.
  • Strong analytical and problem-solving skills; comfort with CRM/helpdesk systems and performance reporting.
Benefits:
  • 401(k) with company match
  • Eligible for incentive stock options
  • Paid holidays
  • Daily on-site free lunch, snacks, and drinks (at HQ)
  • 100% employer-paid medical insurance for employees
  • Education assistance program
Please send resumes to mia@biophaseinc.com and visit our website at www.biophaseinc.com for additional job opportunities!!!