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Virtual Customer Service Agent Jobs in Tennessee

Alphabe Insight Inc

Customer Service Agent

Nashville, TN · On-site

$47K - $52K/yr

Job Summary We are seeking a friendly and motivated Customer Service Agent to assist customers, identify their needs, and recommend products or services that provide value. This role combines ...

A.W. Companies Inc

Customer Service Agent

Clarksville, TN · On-site

$12/hr

Customer Service Agent (100% Remote) Join a Thriving Team and Grow Your Career from Home! Are you a problem-solver who loves helping people? We are looking for motivated, tech-savvy Customer Service ...

New

Unifi

Customer Service Agent - CHA

Chattanooga, TN

$14 - $19/hr

General information Job Title Customer Service Agent - CHA Date Tuesday, August 18, 2026 Entity Unifi Aviation, LLC State Tennessee City Chattanooga Base Pay Rate: $ 15.00 Full/Part Time Part Time ...

Elevare Branding

Customer Service Agent

Nashville, TN · On-site

$15 - $20/hr

Sixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and ...

Unifi

Customer Service Agent - CHA

Chattanooga, TN · On-site

$15/hr

Customer Service Agent - CHA Unifi Aviation, LLC is seeking a Customer Service Agent for a part-time, non-exempt position in Chattanooga, Tennessee. The base pay rate is $15.00 per hour. The P.M ...

Unifi

Customer Service Agent - TRI

Blountville, TN · On-site

$12.25 - $16.25/hr

Customer Service Agent - TRI Unifi Aviation, LLC is seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our ...

New

wearegat

Airport Customer Service Agent

Memphis, TN · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting ...

wearegat

Airport Customer Service Agent

Memphis, TN · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting ...

wearegat

Airport Customer Service Agent

Memphis, TN · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting ...

Unifi

Customer Service Agent - CHA

Chattanooga, TN · On-site

$14 - $19/hr

General information Job Title Customer Service Agent - CHA Date Tuesday, August 18, 2026 Entity Unifi Aviation, LLC State Tennessee City Chattanooga Base Pay Rate: $ 15.00 Full/Part Time Part Time ...

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All JobsCustomer Service Agent JobsVirtual Customer Service Agent JobsVirtual Customer Service Agent Jobs in Tennessee

Virtual Customer Service Agent information

See Tennessee salary details

$8

$16

$24

How much do virtual customer service agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for virtual customer service agent in Tennessee is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.12 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Tennessee?

The most popular types of Customer Service Agent jobs in Tennessee are:

What are popular job titles related to Virtual Customer Service Agent jobs in Tennessee?

For Virtual Customer Service Agent jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Agent jobs in Tennessee look for?

The top searched job categories for Virtual Customer Service Agent jobs in Tennessee are:

What cities in Tennessee are hiring for Virtual Customer Service Agent jobs?

Cities in Tennessee with the most Virtual Customer Service Agent job openings:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,301 per year, or $16.5 per hour.

Customer Service Agent

Alphabe Insight Inc

Nashville, TN • On-site

$47K - $52K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Company Description
At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.
Job Description
Job Summary
We are seeking a friendly and motivated Customer Service Agent to assist customers, identify their needs, and recommend products or services that provide value. This role combines customer service, relationship-building, and sales support in a professional, team-oriented environment.
Responsibilities
  • Engage with customers and provide friendly, professional assistance.
  • Identify customer needs and recommend appropriate products or services.
  • Present product and service information clearly.
  • Identify sales opportunities during customer interactions.
  • Follow up with prospective and existing customers to support retention.
  • Build positive customer relationships and encourage repeat business.
  • Support promotional and customer acquisition activities.
  • Maintain accurate customer records and interaction information.
  • Collaborate with team members to achieve service and sales goals.
  • Participate in ongoing training and professional development.

Qualifications
  • High school diploma or equivalent required.
  • Strong verbal and interpersonal communication skills.
  • Friendly, confident, and customer-focused attitude.
  • Strong problem-solving and relationship-building abilities.
  • Goal-oriented and willing to learn.
  • Excellent organizational and multitasking skills.
  • Reliable, adaptable, and self-motivated.
  • Previous experience in customer service, sales, retail, hospitality, or promotions is a plus but not required.

Additional Information
  • Competitive salary of $47,000 - $52,000 per year.
  • Full-time position with opportunities for professional development.
  • Career growth and advancement opportunities.
  • Training and development to strengthen marketing and business skills.
  • Collaborative and supportive team environment.
  • Opportunity to develop valuable communication, marketing, customer engagement, and project coordination skills.
  • Exposure to multiple areas of marketing and business operations.
  • Opportunity to take on greater responsibilities as you grow within the company

Apply