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Virtual Customer Service Agent Jobs in Rhode Island

Liveops

Remote Customer Service Agent

Providence, RI · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Cranston, RI · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Pawtucket, RI · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Warwick, RI · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

HYATT Hotels

Guest Service Agent

Warwick, RI · On-site

$14.75 - $18.50/hr

Guest Service Agent Guest Service Agent is a fun, yet challenging role within the hotel, often the ... A keen eye for detail, time management and great customer service skills. * Pleasant and friendly ...

Surv

Sales and Customer Service Agent

Portsmouth, RI · On-site

Your role will involve engaging with both repeat and new customers, ensuring they feel valued and integrated into our service ecosystem. This is not a traditional sales position; rather, it's an ...

Surv

Sales and Customer Service Agent

Newport, RI · On-site

Your role will involve engaging with both repeat and new customers, ensuring they feel valued and integrated into our service ecosystem. This is not a traditional sales position; rather, it's an ...

Paraco

Customer Experience Agent

Woonsocket, RI · On-site

$14.75 - $20/hr

Customer Experience Agent Our Customer Experience Agents are more than just representatives. They ... volume customer service or call center experience * Ability to communicate clearly and ...

Paraco

Customer Experience Agent

Woonsocket, RI · On-site

$14.75 - $20/hr

Customer Experience Agent Our Customer Experience Agents are more than just representatives. They ... volume customer service or call center experience * Ability to communicate clearly and ...

Paraco Gas

Customer Experience Agent

Woonsocket, RI · On-site

$20 - $21/hr

By putting customers first in everything we do, our professional services team, our extensive fleet ... Scope of the Customer Experience Agent Role: Our Customer Experience Agents are more than just ...

Paraco Gas Corp

Customer Experience Agent

Woonsocket, RI · On-site

$20 - $21/hr

By putting customers first in everything we do, our professional services team, our extensive fleet ... Scope of the Customer Experience Agent Role: Our Customer Experience Agents are more than just ...

Royal Lahaina Resort

Guest Services Agent FT

Providence, RI · On-site

$15.25 - $19.25/hr

Guest Service Agent The Guest Service Agent is responsible for providing attentive, courteous and ... Customer Services experience preferred. * Flexible and long hours sometimes required. * Light work ...

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All JobsCustomer Service Agent JobsVirtual Customer Service Agent JobsVirtual Customer Service Agent Jobs in Rhode Island

Virtual Customer Service Agent information

See Rhode Island salary details

$9

$17

$26

How much do virtual customer service agent jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for virtual customer service agent in Rhode Island is $17.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.52 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Rhode Island?

The most popular types of Customer Service Agent jobs in Rhode Island are:

What are popular job titles related to Virtual Customer Service Agent jobs in Rhode Island?

For Virtual Customer Service Agent jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Agent jobs in Rhode Island look for?

The top searched job categories for Virtual Customer Service Agent jobs in Rhode Island are:

What cities in Rhode Island are hiring for Virtual Customer Service Agent jobs?

Cities in Rhode Island with the most Virtual Customer Service Agent job openings:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,011 per year, or $17.8 per hour.

Remote Customer Service Agent

Liveops

Providence, RI • Remote

$15.75 - $21/hr

Contractor

Re-posted 21 days ago

Job description

Customer Service Agent — Independent Contractor (Remote)

Location: Remote (US-Based)

Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide services.
  • Set your own schedule by self-scheduling in 30-minute blocks.
  • Provide a distraction-free home office environment.
  • Provide and maintain your own equipment.
  • Handle inbound and/or outbound customer service calls.
  • Assess customer needs and resolve inquiries efficiently and professionally.
Requirements
  • Minimum 1 year of phone-based customer service experience.
  • Strong verbal and written communication skills.
  • Ability to navigate multiple systems and accurately document call notes.
  • Comfortable working independently under contract.
  • Patience, professionalism, and strong problem-solving skills.
Compensation
  • Submit invoices and receive payment for services performed pursuant to contract.
  • Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.
  • Independent Contractors are responsible for their own taxes and business expenses.
Application & Certification Process
  • Complete an online application.
  • Pass a background check (non-refundable processing fee applies).
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete client-specific certification requirements prior to servicing calls.
Computer & Technology Requirements
  • Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
  • Wired high-speed internet connection required.
  • USB headset required.
  • Android or Apple smartphone required for authentication purposes.
  • Some clients may require additional security measures or equipment.
  • Review detailed technology requirements
Hours
  • Flexible scheduling; client hours of operation vary.
  • Availability expectations differ by client program.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Liveops logo

About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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