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Virtual Customer Service Agent Jobs in Ontario (NOW HIRING)

City of Ottawa

Customer Service Agent

Ottawa, ON

CA$61K - CA$72K/yr

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team ...

AFG Inc

CA$850/wk

... or customer service agent roles, to take part in upcoming market research studies. These may ... Research types include online or in-person focus groups, virtual interviews, product testing, and ...

AFG Inc

CA$850/wk

... or customer service agent roles, to take part in upcoming market research studies. These may ... Research types include online or in-person focus groups, virtual interviews, product testing, and ...

AFG Inc

CA$850/wk

... or customer service agent roles, to take part in upcoming market research studies. These may ... Research types include online or in-person focus groups, virtual interviews, product testing, and ...

AFG Inc

CA$850/wk

... or customer service agent roles, to take part in upcoming market research studies. These may ... Research types include online or in-person focus groups, virtual interviews, product testing, and ...

AFG Inc

CA$850/wk

... or customer service agent roles, to take part in upcoming market research studies. These may ... Research types include online or in-person focus groups, virtual interviews, product testing, and ...

AFG Inc

CA$850/wk

... or customer service agent roles, to take part in upcoming market research studies. These may ... Research types include online or in-person focus groups, virtual interviews, product testing, and ...

AFG Inc

CA$850/wk

... or customer service agent roles, to take part in upcoming market research studies. These may ... Research types include online or in-person focus groups, virtual interviews, product testing, and ...

AFG Inc

CA$850/wk

... or customer service agent roles, to take part in upcoming market research studies. These may ... Research types include online or in-person focus groups, virtual interviews, product testing, and ...

AFG Inc

CA$850/wk

... or customer service agent roles, to take part in upcoming market research studies. These may ... Research types include online or in-person focus groups, virtual interviews, product testing, and ...

AFG Inc

CA$850/wk

... or customer service agent roles, to take part in upcoming market research studies. These may ... Research types include online or in-person focus groups, virtual interviews, product testing, and ...

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Virtual Customer Service Agent information

See Ontario salary details

$5

$15

$26

How much do virtual customer service agent jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for virtual customer service agent in Ontario is $15.16, according to ZipRecruiter salary data. Most workers in this role earn between $10.82 and $18.75 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Ontario?

The most popular types of Customer Service Agent jobs in Ontario are:

What are popular job titles related to Virtual Customer Service Agent jobs in Ontario?

For Virtual Customer Service Agent jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Agent jobs in Ontario look for?

The top searched job categories for Virtual Customer Service Agent jobs in Ontario are:

What cities in Ontario are hiring for Virtual Customer Service Agent jobs?

Cities in Ontario with the most Virtual Customer Service Agent job openings:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $31,540 per year, or $15.2 per hour.

Distribution Customer Service Agent Full Time

ABL Employment

Mississauga, ON • On-site

CA$20/hr

Full-time

Re-posted 28 days ago

Job description

Full Time Distribution Customer Service Agent Positions Available Now in Mississauga! Apply today! We are looking for candidates who are available full time long term, detail-oriented, have great communication skills and experience working on the customer service side of logistics or distribution Requirements: - At least 2 years of customer service experience - Global logistics industry knowledge - Able to work 40 hours per week on your SIN (until at least the end of December 2024, preferably longer) - Experience working with Microsoft Office (Outlook, Excel, Word, etc.) - Excellent verbal and written communication in English Shift: - Monday to Friday 8am to 4:30pm What's in it for you: - Full time hours - Long term job opportunity - $20/hour pay rate - Weekly pay every Friday - Work with a knowledgeable enthusiastic team Responsibilities: - Ensuring timely and accurate movement of freight and information - Providing exceptional customer service - Shipment Processing - Meeting KPI standards Apply today! We have a few openings available for this position! Please reply to this posting with a copy of your resume OR e-mail your resume to apply@ablcareers.com and mention the 'Distribution Agent' job in the subject line. After submitting your resume, you will receive a reach out from our virtual recruiter. Please complete the short questionnaire to set up your application in our system. Your answers will be reviewed by a human staffing consultant and we will contact you if you are a suitable match for this position. AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL's AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/