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Virtual Customer Service Agent Jobs in Iowa (NOW HIRING)

Unifi

United-Customer Service Agent-DSM-PT

Des Moines, IA · On-site

$15.25 - $20.25/hr

General information Job Title United-Customer Service Agent-DSM-PT Date Tuesday, July 21, 2026 Entity Unifi Aviation, LLC State Iowa City Des Moines Base Pay Rate: $ 16.75 Full/Part Time Part Time ...

IQVIA

Virtual Customer Engagement Specialist

Nevada, IA · On-site

$23 - $26.44/hr

The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...

Unifi

Airport Customer Service Agent - CID PT

Cedar Rapids, IA · On-site

$15.25 - $20.25/hr

General information Job Title Airport Customer Service Agent - CID PT Date Friday, August 14, 2026 Entity Unifi Aviation, LLC State Iowa City Cedar Rapids Base Pay Rate: $ 15.15 Seasonal Pay Rate ...

Commonwealth Hotels

Front Desk Agent

Norwalk, IA · On-site

$13.25 - $16.75/hr

Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk ... Customer Service: Responding promptly and professionally to guest inquiries, complaints, and ...

Commonwealth Hotels

Front Desk Agent

Norwalk, IA · On-site

$13.25 - $16.75/hr

Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk ... Customer Service: Responding promptly and professionally to guest inquiries, complaints, and ...

Commonwealth Hotels

Front Desk Agent

Norwalk, IA · On-site

$13.25 - $16.75/hr

Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk ... Customer Service: Responding promptly and professionally to guest inquiries, complaints, and ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Process agent profile updates, including address changes, hierarchy changes, and demographic ... virtual insurance company and went to market as a commercial services provider in 1995.It has an ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Process agent profile updates, including address changes, hierarchy changes, and demographic ... virtual insurance company and went to market as a commercial services provider in 1995.It has an ...

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All JobsCustomer Service Agent JobsVirtual Customer Service Agent JobsVirtual Customer Service Agent Jobs in Iowa

Virtual Customer Service Agent information

See Iowa salary details

$9

$17

$25

How much do virtual customer service agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for virtual customer service agent in Iowa is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.75 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Iowa?

The most popular types of Customer Service Agent jobs in Iowa are:

What are popular job titles related to Virtual Customer Service Agent jobs in Iowa?

For Virtual Customer Service Agent jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Agent jobs in Iowa look for?

The top searched job categories for Virtual Customer Service Agent jobs in Iowa are:

What cities in Iowa are hiring for Virtual Customer Service Agent jobs?

Cities in Iowa with the most Virtual Customer Service Agent job openings:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,497 per year, or $17.1 per hour.

United-Customer Service Agent-DSM-PT

Unifi

Des Moines, IA • On-site

$15.25 - $20.25/hr

Part-time

Re-posted 26 days ago

Job description

General information
Job Title
United-Customer Service Agent-DSM-PT
Date
Tuesday, July 21, 2026
Entity
Unifi Aviation, LLC
State
Iowa
City
Des Moines
Base Pay Rate:
$ 16.75
Full/Part Time
Part Time
Exempt or Non-Exempt Position
Non-Exempt
Shift
A.M. shift, P.M. shift
Part Time Days
Days of the weekShiftShift Start TimeMonday, Tuesday, Wednesday, Thursday, Friday, Saturday, SundayA.M. shift, P.M. shift
Requirements and Description
Summary
Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!
Responsibilities
  • Assists passengers with their baggage pick-up.
  • Assists passengers to resolve issues with their delayed, lost, or damaged items.
  • Utilizes computer software to track and catalog luggage.
  • Handles customer interaction with class in an efficient, effective, and professional manner.
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
  • Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications
  • Must be a local (in-state) resident.
  • High School diploma or GED.
  • Valid In-State Driver's License.
  • Ability to pass a pre-employment drug screen.
  • Ability to pass up to a 10-year background check.
  • Must be at least 18 years of age.
  • Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete ramp and SIDA training to obtain airport authority identification security.
  • Must be able to carry heavy items up and down jetway stairs.
  • Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Benefits
We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!
"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

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