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Virtual Csr Jobs in Scranton, PA (NOW HIRING)

ShipMonk

Customer Service Representative

Pittston, PA · On-site

$15 - $20.50/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...

ShipMonk

Customer Service Representative

Pittston, PA · On-site

$15 - $20.50/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...

ShipMonk

Customer Service Representative

Pittston, PA

$15 - $20.50/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...

U-Haul

Customer Service Representative

Wilkes Barre, PA · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Wilkes Barre, PA

$15.25 - $20.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Kane is able

Customer Service Representative

Scranton, PA

$15.75 - $21.50/hr

We are seeking a skilled customer service representative to work in our warehouse. The successful candidate will handle a variety of responsibilities in this diverse position. Direct e-mail and phone ...

Kane is able

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

We are seeking a skilled customer service representative to work in our warehouse. The successful candidate will handle a variety of responsibilities in this diverse position. Direct e-mail and phone ...

Kane is able

Customer Service Representative

Scranton, PA

$15.75 - $21.50/hr

We are seeking a skilled customer service representative to work in our warehouse. The successful candidate will handle a variety of responsibilities in this diverse position. Direct e-mail and phone ...

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Virtual Csr information

See Scranton, PA salary details

$9

$18

$26

How much do virtual csr jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for virtual csr in Scranton, PA is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a virtual CSR?

Virtual Customer Service Representatives (Virtual CSRs) are professionals who provide customer support and assistance remotely, typically via phone, email, chat, or social media. They handle inquiries, resolve issues, and offer information about products or services for businesses. Virtual CSRs work from home or remote locations instead of traditional call centers, making customer service more flexible for both employees and companies. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools.

What are the key skills and qualifications needed to thrive as a virtual CSR?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, chat platforms, and ticketing systems is often required, along with training in customer service protocols. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve customer issues effectively. These competencies ensure efficient remote support, customer satisfaction, and the ability to handle high volumes of inquiries in a virtual environment.

What are some common challenges faced by virtual CSRs, and how can they be effectively managed?

Virtual Customer Service Representatives often encounter challenges such as handling high volumes of inquiries, managing communication across multiple digital platforms, and maintaining productivity in a remote environment. To address these, it’s important to stay organized, utilize collaboration tools, and maintain regular communication with team members and supervisors. Setting a dedicated workspace and establishing a consistent routine can also help manage distractions and ensure high performance while working remotely.

What are the most commonly searched types of Csr jobs in Scranton, PA?

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What are popular job titles related to Virtual Csr jobs in Scranton, PA?

For Virtual Csr jobs in Scranton, PA, the most frequently searched job titles are:

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Virtual Csr jobs near you
Infographic showing various Virtual Csr job openings in Scranton, PA as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Contract. Highlights an 61% Physical, 2% Hybrid, and 37% Remote job distribution, with an average salary of $38,702 per year, or $18.6 per hour.

Customer Service Representative

ShipMonk

Pittston, PA • On-site

$15 - $20.50/hr

Full-time

Posted 29 days ago

ShipMonk rating

6.3

Company rating: 6.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress-free process and generating Happiness for our Merchants.

They serve as the primary point of contact for our Merchants to facilitate timely issue resolution. This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner.

Whether it involves checking on a received product's bin location-while simultaneously planning a shipment with our warehouse manager-or expertly juggling multiple chats, they're always ready and able to multi-task, no problem. In other words, our Customer Service Representatives know how to get sh*t done and we wouldn't be able to get by without them.


What you'll do:

  • The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution
  • Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to
  • The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner
  • Build sustainable, long-term relationships with merchants
  • Educate merchants on service offerings and help them proactively plan to minimize issues
  • Support merchant's projects and assist throughout their lifecycle
  • The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate

What you'll need:

  • 1-2 years of experience in a Customer Service position
  • 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce
  • Bachelors Degree or equivalent work experience

What ShipMonk employees say

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