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Entry Level Csr Jobs in Scranton, PA (NOW HIRING)

ShipMonk

Customer Service Representative

Pittston, PA

$15 - $20.50/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...

ShipMonk

Customer Service Representative

Pittston, PA · On-site

$15 - $20.50/hr

Customer Service Representative Pittston, Pennsylvania, United States ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers ...

ShipMonk

Customer Service Representative

Pittston, PA · On-site

$15 - $20.50/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...

ShipMonk

Customer Service Representative

Pittston, PA · On-site

$15 - $20.50/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...

U-Haul

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Wilkes Barre, PA · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Kane is able

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

We are seeking a skilled customer service representative to work in our warehouse. The successful candidate will handle a variety of responsibilities in this diverse position. Direct e-mail and phone ...

Kane is able

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

We are seeking a skilled customer service representative to work in our warehouse. The successful candidate will handle a variety of responsibilities in this diverse position. Direct e-mail and phone ...

Kane is able

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

We are seeking a skilled customer service representative to work in our warehouse. The successful candidate will handle a variety of responsibilities in this diverse position. Direct e-mail and phone ...

Kane is able

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

We are seeking a skilled customer service representative to work in our warehouse. The successful candidate will handle a variety of responsibilities in this diverse position. Direct e-mail and phone ...

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All JobsCsr JobsEntry Level Csr JobsEntry Level Csr Jobs in Scranton, PA

Entry Level Csr information

See Scranton, PA salary details

$9

$18

$26

How much do entry level csr jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level csr in Scranton, PA is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does an entry level CSR do?

An entry level Customer Service Representative (CSR) is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle incoming calls, emails, or chats from customers, document interactions, and escalate issues as needed. Entry level CSRs are expected to maintain a positive attitude, work efficiently, and follow company policies to ensure customer satisfaction and support business operations.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and basic office applications is common. Patience, active listening, and a positive attitude are important soft skills that help build rapport with customers. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by entry-level customer service representatives and how can they be managed?

Entry-level Customer Service Representatives (CSRs) often encounter challenges such as handling high call volumes, managing difficult customer interactions, and learning company systems quickly. To manage these challenges, it's important to stay organized, actively listen to customers, and seek guidance from more experienced team members. Many companies provide structured training and continuous support, so taking advantage of these resources can help new CSRs build confidence and develop effective problem-solving skills.

What is the difference between Entry Level Csr vs Customer Service Representative?

AspectEntry Level CsrCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Employer & Industry UsageCommon in retail, telecom, hospitalityWidespread across various industries including retail, finance, healthcare
Search & Comparison IntentEntry level roles, beginner customer support jobsExperienced roles, career progression in customer service

Both roles focus on customer interaction, but Entry Level Csr typically refers to initial support positions requiring minimal experience, while Customer Service Representative can include more experienced roles with additional responsibilities. Understanding these differences helps job seekers target the right positions based on their experience level.

What are the most commonly searched types of Csr jobs in Scranton, PA?

The most popular types of Csr jobs in Scranton, PA are:

What are popular job titles related to Entry Level Csr jobs in Scranton, PA?

For Entry Level Csr jobs in Scranton, PA, the most frequently searched job titles are:

What job categories do people searching Entry Level Csr jobs in Scranton, PA look for?

The top searched job categories for Entry Level Csr jobs in Scranton, PA are:

What cities near Scranton, PA are hiring for Entry Level Csr jobs?

Cities near Scranton, PA with the most Entry Level Csr job openings:

Entry Level Csr jobs near you

Customer Service Representative

ShipMonk

Pittston, PA

$15 - $20.50/hr

Full-time

Posted 10 days ago

ShipMonk rating

6.3

Company rating: 6.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress-free process and generating Happiness for our Merchants.

They serve as the primary point of contact for our Merchants to facilitate timely issue resolution. This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner.

Whether it involves checking on a received product's bin location-while simultaneously planning a shipment with our warehouse manager-or expertly juggling multiple chats, they're always ready and able to multi-task, no problem. In other words, our Customer Service Representatives know how to get sh*t done and we wouldn't be able to get by without them.


What you'll do:

  • The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution
  • Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to
  • The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner
  • Build sustainable, long-term relationships with merchants
  • Educate merchants on service offerings and help them proactively plan to minimize issues
  • Support merchant's projects and assist throughout their lifecycle
  • The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate

What you'll need:

  • 1-2 years of experience in a Customer Service position
  • 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce
  • Bachelors Degree or equivalent work experience

What ShipMonk employees say

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