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Virtual Counselor Jobs in Garfield Heights, OH (NOW HIRING)

Medical Mutual of Ohio

ESI - Counselor

Cleveland, OH · On-site

Provides telephonic/virtual, and/or face-to-face EAP counseling, workplace coaching, HR consultation, resource coordination, and case management for Employee Assistance Program members. Partners with ...

Brooksource

Electrical Engineer

Cleveland, OH · On-site

$50/hr

We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. Pay Disclaimer: The pay range for this job ...

Brooksource

Electrical Technician

Cleveland, OH

We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. Pay Disclaimer: The pay range for this job ...

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How much do virtual counselor jobs pay per hour?

As of May 27, 2026, the average hourly pay for virtual counselor in Garfield Heights, OH is $23.56, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $26.97 per hour, depending on experience, location, and employer.

What Does a Virtual Counselor Do?

As a virtual counselor, your responsibilities are to provide remote support for your clients in a specialized field, such as academic advice, legal guidance, or emotional therapy. You may use a webcam, online portal, or phone to help clients with a variety of physical, mental, and emotional needs. Many aspects of this job vary based on the type of counseling you provide. For example, academic counselors may focus on career advice while legal counselors can help individuals determine whether or not they have a case worth pursuing in court. Some virtual counselors work from home, while other professionals provide remote guidance from an office or care facility.

What are the key skills and qualifications needed to thrive as a Virtual Counselor, and why are they important?

To thrive as a Virtual Counselor, you need a background in counseling or psychology, appropriate licensing or certification, and experience with mental health assessments. Familiarity with telehealth platforms, secure video conferencing tools, and electronic record-keeping systems is typically required. Strong active listening, empathy, and digital communication skills help build trust and rapport with clients remotely. These skills are crucial for delivering effective support, ensuring confidentiality, and maintaining high standards of care in a virtual environment.

How does a Virtual Counselor typically collaborate with other mental health professionals in a remote setting?

Virtual Counselors often work as part of a multidisciplinary team, regularly coordinating with psychiatrists, social workers, and case managers through virtual meetings and secure communication platforms. Effective collaboration involves sharing client progress, discussing treatment plans, and making joint decisions about care, all while maintaining client confidentiality. Building strong digital communication skills is essential, and most organizations provide structured protocols to ensure seamless teamwork and high-quality client support.

What are virtual counselors?

Virtual counselors are licensed mental health professionals who provide counseling services through online platforms, such as video calls, chat, or phone. They work with clients remotely to address emotional, psychological, or behavioral issues, offering support and guidance similar to traditional in-person counseling. Virtual counselors often help with topics like stress, anxiety, depression, relationship issues, and personal growth, making mental health support more accessible and convenient.
More about Virtual Counselor jobs
What are the most commonly searched types of Counselor jobs in Garfield Heights, OH? The most popular types of Counselor jobs in Garfield Heights, OH are:
What are popular job titles related to Virtual Counselor jobs in Garfield Heights, OH? For Virtual Counselor jobs in Garfield Heights, OH, the most frequently searched job titles are:
What job categories do people searching Virtual Counselor jobs in Garfield Heights, OH look for? The top searched job categories for Virtual Counselor jobs in Garfield Heights, OH are:
What cities near Garfield Heights, OH are hiring for Virtual Counselor jobs? Cities near Garfield Heights, OH with the most Virtual Counselor job openings:
Virtual Counselor jobs near you
Infographic showing various Virtual Counselor job openings in Garfield Heights, OH as of May 2026, with employment types broken down into 1% As Needed, 89% Full Time, 6% Part Time, and 4% Contract. Highlights an 38% Physical, and 62% Remote job distribution, with an average salary of $49,000 per year, or $23.6 per hour.

ESI - Counselor

ESI Employee Assistance Group

Cleveland, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

**Medical Mutual employees must submit their applications through MySource.
**This role is fully remote with a strong preference for candidates living in the US Central or Eastern Time Zone.
Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.
Job Summary:
Provides telephonic/virtual, and/or face-to-face EAP counseling, workplace coaching, HR consultation, resource coordination, and case management for Employee Assistance Program members. Partners with Human Resources and organizational leaders in an EAP advisory capacity, offering guidance on employee behavioral concerns, work performance impact, workplace risk, and supportive intervention strategies, while maintaining confidentiality and clinical integrity.
Responsibilities:
  • Conducts telephonic triage and assessment, providing in the moment support to members on issues, including but not limited to behavioral health, substance abuse, relationship, and work-life, and coordinates resources.
  • Coordinates and completes case management of intakes.
  • Makes clinical determinations in adherence with Company risk policy and in the member and Company's best interest.
  • Provides referrals to service provider network and/or other resources as appropriate for financial concerns, legal concerns, personal assistant, and work-life requests.
  • As assigned, provides face to face and telehealth intake assessments triage, coaching, brief solution-focused counseling to members on issues, including but not limited to behavioral health, substance abuse, relationship, and work-life issues.
  • Assists co-workers/afterhours vendor with case completion and follow up.
  • Consults with service providers to make referrals and complete session authorizations. Follows cases to completion.
  • Utilizes computer-based case management system to complete professional documentation.
  • Consults with Human Resources and supervisory personnel from client companies regarding employee issues and concerns.
  • Provides EAP-based consultation to Human Resources, managers, and supervisors regarding employee behavioral concerns, work performance impact, workplace conflict, fitness-for-duty considerations, and return-to-work support.
  • Offers practical guidance within an EAP scope, balancing employee well-being, organizational risk, and confidentiality.
  • Maintains industry knowledge, ethical code, and licensure requirements in the state of licensure.
  • Performs other duties as assigned.

Qualifications:
Education and Experience:
  • Master's degree in behavioral health field (social work, psychology, counseling, or related field).
  • 5 years of experience as an Employee Assistance Program (EAP) Counselor or equivalent behavioral health clinical experience.

Professional Certification(s):
  • Licensed Mental Health Clinician, Certified HR Professional, or Certified EAP Counselor preferred (or other industry recognized licenses: psychology, social work, etc.)
  • Active, current, and unrestricted license in the state employed may be required for face-to-face counseling.

Technical Skills and Knowledge:
  • Assessment, triage, in the moment support, research and case management skills.
  • Intermediate proficiency using Windows-based programs and applications, including Microsoft Office skills.
  • Knowledge of behavioral health conditions, levels of care, and discharge planning.
  • Knowledge of Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) regulations.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:
A Great Place to Work:
  • We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
  • Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
  • On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
  • Discounts at many places in and around town, just for being a Medical Mutual team member.
  • The opportunity to earn cash rewards for shopping with our customers.
  • Business casual attire, including jeans.

Excellent Benefits and Compensation:
  • Employee bonus program.
  • 401(k) with company match up to 4% and an additional company contribution.
  • Health Savings Account with a company matching contribution.
  • Excellent medical, dental, vision, life and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
  • Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
  • Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
  • After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:
  • Career development programs and classes.
  • Mentoring and coaching to help you advance in your career.
  • Tuition reimbursement up to $5,250 per year, the IRS maximum.
  • Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:
Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.
There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.
We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.
We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.
#LI-SC1 #LI-REMOTE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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