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Virtual Community Manager Jobs in Toronto, ON (NOW HIRING)

Sentient HR Services Inc.

Virtual Recruiter

Markham, ON · Remote

CA$19 - CA$20/hr

Together, we are building a community of educators and childcare centres who mutually benefit from ... Talent Manager Contract Length : 6 months Part-Time: 10-15 hours per week Hourly Rate: $18.00 ...

Venture for Canada

Lead, Community

Toronto, ON · On-site

... and virtual, that deliver on that understanding. The ideal candidate has a demonstrated track ... Manage and evolve core engagement channels (e.g., newsletter, Slack, social platforms) * Improve ...

IKO Industries, Inc

Paid Media Manager

Mississauga, ON · Remote

CA$85K - CA$100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Health Insurance (includes Virtual Health, and HCSA) * Dental Insurance * Vision Insurance * Life ... Partner closely with organic social media, community management, public relations, SEO and broader ...

Southlake

Manager, Strategy

Newmarket, ON · On-site

CA$69.20 - CA$82.26/hr

  • Medical

  • Dental

  • Retirement

Hybrid, virtual, and in-person working environment (where applicable). * Progressive health and ... community we serve! The Office of Strategy Management (OSM) is evolving to play a critical role as ...

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Virtual Community Manager information

How does a virtual community manager typically collaborate with other departments to enhance member engagement?

As a Virtual Community Manager, you will often work closely with marketing, customer support, and product teams to ensure that community initiatives align with overall business goals. This collaboration can involve sharing user feedback to inform product development, supporting marketing campaigns with community-driven content, and coordinating with support teams to address recurring member inquiries. Engaging in regular cross-departmental meetings and utilizing collaborative project management tools are common practices to streamline communication and maximize the community's impact.

What is a virtual community manager?

A Virtual Community Manager is a professional responsible for building, engaging, and maintaining online communities for businesses, brands, or organizations. They manage social media channels, forums, and other digital platforms to foster positive interactions, address member concerns, and encourage participation. Their role often includes creating content, moderating discussions, and developing strategies to grow and support the community. Virtual Community Managers play a key part in enhancing brand loyalty and ensuring a positive online experience for members.

What is the difference between Virtual Community Manager vs Social Media Coordinator?

AspectVirtual Community ManagerSocial Media Coordinator
CredentialsExperience in online community management, relevant certifications (e.g., Community Management certifications)Social media marketing skills, familiarity with social platforms, marketing certifications
Work EnvironmentOnline platforms, forums, community portalsSocial media platforms like Facebook, Instagram, Twitter
Employer & IndustryTech companies, gaming, education, customer supportMarketing agencies, brands, media companies
Search & Comparison IntentUnderstanding community engagement roles, online community managementSocial media marketing, content creation, brand promotion

The Virtual Community Manager focuses on building and maintaining online communities through forums and dedicated platforms, emphasizing engagement and support. In contrast, the Social Media Coordinator primarily manages social media channels to promote brands and campaigns. While both roles require digital communication skills, the Virtual Community Manager specializes in community engagement, whereas the Social Media Coordinator concentrates on content and brand visibility across social platforms.

What are the key skills and qualifications needed to thrive as a virtual community manager, and why are they important?

To thrive as a Virtual Community Manager, you need expertise in online community engagement, content moderation, and a solid understanding of social media platforms, typically supported by experience in digital communications or marketing. Familiarity with community management tools like Discord, Slack, or Facebook Groups, as well as analytics platforms, is often required. Outstanding written communication, conflict resolution, and empathy are essential soft skills for fostering a positive and inclusive online environment. These skills and qualities are crucial for building active, loyal communities and ensuring smooth, effective interactions in virtual spaces.

What job categories do people searching Virtual Community Manager jobs in Toronto, ON look for?

The top searched job categories for Virtual Community Manager jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Virtual Community Manager jobs?

Cities near Toronto, ON with the most Virtual Community Manager job openings:

Virtual Community Manager jobs near you
Infographic showing various Virtual Community Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Social Media & Community Manager

Match Retail

Mississauga, ON

Full-time

Posted 15 days ago

Job description

Overview

Social Media & Community Manager - GTA

Location: Greater Toronto Area (Hybrid)Schedule: Monday to Friday

Salary: 75,000 - 85,000

We are actively hiring for this position 

About Match Retail

Match Retail is a leading provider of sales execution, merchandising, and brand activation services for tier one brands across Canada. We partner with our clients to deliver measurable results through strong field execution, data-driven insights, and exceptional client service. Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at retail.

About the Role

The Social Media & Community Manager is responsible for building, managing, and growing the brand's presence while fostering an engaged and connected online community. This role blends content planning, development, and execution, community engagement, brand voice stewardship, and performance tracking to ensure social channels meaningfully support brand objectives. You will act as the frontline brand ambassador, engaging audiences, moderating conversations, identifying insights, and translating community feedback into actionable recommendations for the broader business.

Key Responsibilities

  • Develop and execute social media strategies aligned with brand, marketing, and business objectives.
  • Manage social media channels, including Instagram, TikTok, Facebook, X, and YouTube.
  • Create and maintain content calendars to ensure consistent, relevant, and timely content.
  • Develop, publish, and optimize social content including copy, graphics, photography, and video.
  • Maintain a consistent brand voice, tone, and visual identity across all platforms.
  • Monitor and engage with online communities by responding to comments, messages, and mentions.
  • Build strong relationships with followers, partners, and brand advocates.
  • Manage customer feedback, inquiries, and escalations in collaboration with internal teams.
  • Identify trends, platform updates, and engagement opportunities to improve content performance.
  • Collaborate with Marketing, Creative, Sales, and internal teams to support campaigns and initiatives.
  • Support social media campaigns, partnerships, contests, and brand activations.
  • Track and analyze social media performance, including engagement, reach, audience growth, and sentiment.
  • Provide insights and recommendations to improve content strategy and community engagement.
  • Monitor competitor activity and industry trends to identify opportunities.

Qualifications & Experience

  • 3-5+ years of experience managing social media channels and online communities for a brand, agency, or consumer-focused organization.
  • Proven experience developing and executing social media strategies across multiple platforms.
  • Strong copywriting skills with the ability to create engaging content for different audiences.
  • Experience creating social content, including graphics, photography, and video.
  • Experience with social media management and analytics tools (e.g., Sprinklr, Sprout Social, Hootsuite, Meta Business Suite, and native platform analytics).
  • Proficiency with creative tools such as Adobe Photoshop and other content creation platforms.
  • Strong understanding of social media trends, digital engagement, and audience behavior.
  • Excellent communication, organization, and project management skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong attention to detail with a creative and solutions-oriented mindset.

Nice to Have

  • Experience supporting paid social campaigns and digital marketing initiatives.
  • Experience within retail, CPG, consumer technology, lifestyle, or consumer brand environments.
  • Experience managing influencer partnerships or user-generated content.
  • Experience supporting reputation management and online community challenges.

Why Join Match Retail?

  • Opportunity to work with leading brands and innovative retail programs.
  • Collaborative and dynamic team environment.
  • Career growth and professional development opportunities.
  • Competitive compensation and benefits package.
  • Opportunity to make a meaningful impact in a growing organization.

Interview Process

Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria.

Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.Step 3: Selected candidates attend an in-person or virtual interview with the Hiring Manager and relevant team members.Step 4: Final candidates participate in an in-person or virtual interview with the client.

AI Disclosure

We use AI-assisted tools to help screen resumes for key skills and minimum requirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision making.

Match Retail is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all.

Employment Type: FULL_TIME

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