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Virtual Community Manager Jobs in Maryland (NOW HIRING)

$19.50 - $23.50/hr

The Assistant Community Manager plays a critical role in our success. The Woodmark is proudly owned ... both virtual leasing and in-person tours * Reviewing and submitting invoices from vendors ...

$19.50 - $23.50/hr

The Assistant Community Manager plays a critical role in our success. The Woodmark is proudly owned ... both virtual leasing and in-person tours * Reviewing and submitting invoices from vendors ...

$18.75 - $22.75/hr

The Assistant Community Manager plays a critical role in our success. Close to downtown Redmond and ... both virtual leasing and in-person tours * Reviewing and submitting invoices from vendors ...

Virtual Meeting Manager

Rockville, MD · On-site +1

$116K - $118K/yr

... our communities set us apart. Our full commitment to being "All In" for our employees and our ... As a Virtual Meeting Manager, you will oversee virtual and hybrid meeting operations, ensuring ...

Virtual Meeting Manager

Rockville, MD · On-site

$116K - $118K/yr

... our communities set us apart. Our full commitment to being "All In" for our employees and our ... As a Virtual Meeting Manager, you will oversee virtual and hybrid meeting operations, ensuring ...

Manage project folder organization, file sharing, and file archival between IMEG disciplines and ... shape the communities we serve. Join a team where your ideas are valued, your development is ...

Manage project folder organization, file sharing, and file archival between IMEG disciplines and ... shape the communities we serve. Join a team where your ideas are valued, your development is ...

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Virtual Community Manager information

What is a virtual community manager?

A Virtual Community Manager is a professional responsible for building, engaging, and maintaining online communities for businesses, brands, or organizations. They manage social media channels, forums, and other digital platforms to foster positive interactions, address member concerns, and encourage participation. Their role often includes creating content, moderating discussions, and developing strategies to grow and support the community. Virtual Community Managers play a key part in enhancing brand loyalty and ensuring a positive online experience for members.

How does a virtual community manager typically collaborate with other departments to enhance member engagement?

As a Virtual Community Manager, you will often work closely with marketing, customer support, and product teams to ensure that community initiatives align with overall business goals. This collaboration can involve sharing user feedback to inform product development, supporting marketing campaigns with community-driven content, and coordinating with support teams to address recurring member inquiries. Engaging in regular cross-departmental meetings and utilizing collaborative project management tools are common practices to streamline communication and maximize the community's impact.

What are the key skills and qualifications needed to thrive as a virtual community manager, and why are they important?

To thrive as a Virtual Community Manager, you need expertise in online community engagement, content moderation, and a solid understanding of social media platforms, typically supported by experience in digital communications or marketing. Familiarity with community management tools like Discord, Slack, or Facebook Groups, as well as analytics platforms, is often required. Outstanding written communication, conflict resolution, and empathy are essential soft skills for fostering a positive and inclusive online environment. These skills and qualities are crucial for building active, loyal communities and ensuring smooth, effective interactions in virtual spaces.

What is the difference between Virtual Community Manager vs Social Media Coordinator?

AspectVirtual Community ManagerSocial Media Coordinator
CredentialsExperience in online community management, relevant certifications (e.g., Community Management certifications)Social media marketing skills, familiarity with social platforms, marketing certifications
Work EnvironmentOnline platforms, forums, community portalsSocial media platforms like Facebook, Instagram, Twitter
Employer & IndustryTech companies, gaming, education, customer supportMarketing agencies, brands, media companies
Search & Comparison IntentUnderstanding community engagement roles, online community managementSocial media marketing, content creation, brand promotion

The Virtual Community Manager focuses on building and maintaining online communities through forums and dedicated platforms, emphasizing engagement and support. In contrast, the Social Media Coordinator primarily manages social media channels to promote brands and campaigns. While both roles require digital communication skills, the Virtual Community Manager specializes in community engagement, whereas the Social Media Coordinator concentrates on content and brand visibility across social platforms.

What are popular job titles related to Virtual Community Manager jobs in Maryland?

For Virtual Community Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Virtual Community Manager jobs in Maryland look for?

The top searched job categories for Virtual Community Manager jobs in Maryland are:

What cities in Maryland are hiring for Virtual Community Manager jobs?

Cities in Maryland with the most Virtual Community Manager job openings:

$19.50 - $23.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago


Greystar rating

8.0

Company rating: 8.0 out of 10

Based on 290 frontline employees who took The Breakroom Quiz

71st of 206 rated real estate companies


Job description

ABOUT GREYSTAR


Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Woodmark has an immediate opening for an experienced Assistant Community Manager! Our team members are high performers that care about customer service and exceed expectations. The Assistant Community Manager plays a critical role in our success.
The Woodmark is proudly owned by ColRich, a family-owned real estate, development, and investment firm. Their focus is to reposition older assets, and offer well designed, affordable, and service centric workforce housing.
This role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community.

JOB DESCRIPTION

In addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package.

What your day might look like

  • Being part of a team and having fun while providing excellent customer service
  • Collecting and posting rent, fees, and other payments, preparing daily bank deposits and processing invoices and payables. Stay up to date on rent assistance policies and programs from federal, state, and local governing offices.
  • Assist the leasing team in touring apartments with prospects both virtual leasing and in-person tours
  • Reviewing and submitting invoices from vendors, contractors, and service providers for payment.
  • Process resident move-outs by reviewing lease terms and notice requirements and processing the disposition in accordance with established procedures and legal requirements.
  • Respond to resident questions, concerns, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
  • Partner with the on-site office team and marketing team to create safe, social distant activities and events for residents.
  • Acts as the on-site supervisor in the absence of the Community Manager.

What we are looking for

  • Previous property management experience is required, fee management preferred
  • Proficient in MS Office Suite and Yardi/OneSite software highly desired but not required
  • Being financially savvy; previous experience in creating/adhering to budgets, fiscal reporting
  • Excellent communication skills: ability to read, write and communicate effectively
  • High level of professionalism in both manner and dress
  • A high school diploma or equivalent and professional knowledge of business discipline are required.

What sets us apart: Greystar maintains a focus on people, genuine relationships, and shared values with a diverse and inclusive culture. We offer robust training and development for all positions to provide long term career opportunities. If you're looking for more, we're looking for you!

Job Description

Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
Operates the property management software (Yardi/OneSite) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.
Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
Follows the Company's established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community's performance, and responding to owner requests as needed.
May assist and/or support leasing and marketing efforts by greeting prospective residents, gathering information about the prospect via the Guest Card, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification.

For California Only: The Assistant Community Manager or Leasing Manager must review all completed move in files prior to submission to the Community Manager for review and approval.

#LI-KK


    Bilingual English/Spanish skills are a plus.


    The hourly range for this position is $26.75- $28.75


    Additional Compensation:


    Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

    • Corporate Positions:Inaddition to the base salary, this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.
    • Onsite Property Positions:Inaddition to the base salary, this role may be eligible to participatein weekly, monthly, and/or quarterly bonus programs.

    Robust Benefits Offered*:

    • Competitive Medical, Dental, Vision, and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
    • Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
    • For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
    • 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
    • 401(k) with Company Match up to 6% of pay after 6 months of service.
    • Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
    • Employee Assistance Program.
    • Critical Illness, Accident, HospitalIndemnity, PetInsurance and Legal Plans.
    • Charitable giving program and benefits.

    *Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.


    Greystar will consider for employment qualified applicants with arrest and conviction records.


    Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.


    Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.


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