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Virtual Chat Jobs in Rhode Island (NOW HIRING)

American Logistics Authority

$1.8K - $3.5K/wk

Collaborate with a professional virtual operations team Qualifications: * Excellent communication and organization skills * Comfortable using basic computer tools (email, spreadsheets, chat apps)

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All JobsChat JobsVirtual Chat JobsVirtual Chat Jobs in Rhode Island

Virtual Chat information

See Rhode Island salary details

$11

$23

$33

How much do virtual chat jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for virtual chat in Rhode Island is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $26.83 per hour, depending on experience, location, and employer.

What is a virtual chat?

Virtual chat jobs involve providing customer service, technical support, or sales assistance through online chat platforms instead of phone or in-person interactions. Employees communicate with customers in real time, answering questions, resolving issues, or offering information via text-based chat systems. These roles are often remote and require strong typing, communication, and problem-solving skills. Some companies may require previous customer service experience, but many offer on-the-job training for new hires.

What skills and qualifications are needed to thrive as a virtual chat support agent?

To thrive as a Virtual Chat Support Agent, you need excellent written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving, patience, and the ability to multitask help agents stand out in this remote role. These skills ensure efficient, high-quality customer service and build positive brand experiences in a digital environment.

What are common challenges faced by virtual chat agents, and how can they be addressed?

Virtual Chat Agents often encounter challenges such as handling multiple conversations simultaneously, resolving complex customer issues without face-to-face interaction, and maintaining a fast response time. To address these challenges, it's helpful to become highly familiar with company resources and FAQs, use templates and shortcuts judiciously, and develop strong written communication skills. Regular training and feedback from team leads can also improve efficiency and customer satisfaction, making it easier to manage workload and deliver quality service.

What are the most commonly searched types of Chat jobs in Rhode Island?

The most popular types of Chat jobs in Rhode Island are:

What cities in Rhode Island are hiring for Virtual Chat jobs?

Cities in Rhode Island with the most Virtual Chat job openings:

Virtual Chat jobs near you
Infographic showing various Virtual Chat job openings in Rhode Island as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $49,699 per year, or $23.9 per hour.

TECHNICAL SUPPORT SPECIALIST

Ariston Group

Providence, RI • On-site

Full-time

Posted 27 days ago

Job description

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
Our Technical Support Team is an integral part of our Water Heating Parts & Services organization, serving as the knowledge & contact center for customers, contractors and installers of our water heating products. The team operates in a virtual call center environment, using a variety of tools including 8x8, to provide talk, text and chat support for our clients.
This role within the Technical Support Team, will focus on these main activities:
  • Handling a high volume of customer requests for technical assistance.
  • Demonstrating knowledge of technical product specifications and water heater fundamentals, and show the ability to communicate this information to customers via phone, video, email, chat or text.
  • Exhibiting a calm demeanor in stressful situations while being adaptable to change and maintaining a high level of customer care, both interally and externally.
  • Explain and interpret warranties to customers as they apply to products, and follow up with solutions for customers individual needs.
  • Provide training to other team members on Ariston products when required.
  • Maintaining accurate records and data in our CRM tool.

The ideal candidate has a background in HVAC or Plumbing, and at minimum completion of high school/GED. They will also have:
  • A preferred Technical or Vocational Degree
  • Strong technical knowledge of HVAC and combustion test equipment
  • Solid mechanical troubleshooting skills
  • Demonstrated ability to work with people online, on video, on phone and in chat tools
  • Ability to work flexible hours when required.
  • Usage of Salesforce.com, as a plus

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
Our Technical Support Team is an integral part of our Water Heating Parts & Services organization, serving as the knowledge & contact center for customers, contractors and installers of our water heating products. The team operates in a virtual call center environment, using a variety of tools including 8x8, to provide talk, text and chat support for our clients.
This role within the Technical Support Team, will focus on these main activities:
  • Handling a high volume of customer requests for technical assistance.
  • Demonstrating knowledge of technical product specifications and water heater fundamentals, and show the ability to communicate this information to customers via phone, video, email, chat or text.
  • Exhibiting a calm demeanor in stressful situations while being adaptable to change and maintaining a high level of customer care, both interally and externally.
  • Explain and interpret warranties to customers as they apply to products, and follow up with solutions for customers individual needs.
  • Provide training to other team members on Ariston products when required.
  • Maintaining accurate records and data in our CRM tool.

The ideal candidate has a background in HVAC or Plumbing, and at minimum completion of high school/GED. They will also have:
  • A preferred Technical or Vocational Degree
  • Strong technical knowledge of HVAC and combustion test equipment
  • Solid mechanical troubleshooting skills
  • Demonstrated ability to work with people online, on video, on phone and in chat tools
  • Ability to work flexible hours when required.
  • Usage of Salesforce.com, as a plus

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
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