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Virtual Chat Jobs in Indiana (NOW HIRING)

The Whittingham Agencies

Call Center Rep

Amboy, IN

$65K/yr

... to chat with our team members and ask any questions. FAQs: * When will I hear back after applying? Typically, within 24 hours. * Is there any specific software I need for the virtual overview? No ...

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Virtual Chat information

See Indiana salary details

$10

$23

$32

How much do virtual chat jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for virtual chat in Indiana is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.06 per hour, depending on experience, location, and employer.

What are virtual chat jobs?

Virtual chat jobs involve providing customer service, technical support, or sales assistance through online chat platforms instead of phone or in-person interactions. Employees communicate with customers in real time, answering questions, resolving issues, or offering information via text-based chat systems. These roles are often remote and require strong typing, communication, and problem-solving skills. Some companies may require previous customer service experience, but many offer on-the-job training for new hires.

What are the key skills and qualifications needed to thrive as a Virtual Chat Support Agent, and why are they important?

To thrive as a Virtual Chat Support Agent, you need excellent written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving, patience, and the ability to multitask help agents stand out in this remote role. These skills ensure efficient, high-quality customer service and build positive brand experiences in a digital environment.

What are some common challenges faced by Virtual Chat Agents, and how can they be addressed?

Virtual Chat Agents often encounter challenges such as handling multiple conversations simultaneously, resolving complex customer issues without face-to-face interaction, and maintaining a fast response time. To address these challenges, it's helpful to become highly familiar with company resources and FAQs, use templates and shortcuts judiciously, and develop strong written communication skills. Regular training and feedback from team leads can also improve efficiency and customer satisfaction, making it easier to manage workload and deliver quality service.
What are the most commonly searched types of Chat jobs in Indiana? The most popular types of Chat jobs in Indiana are:
What cities in Indiana are hiring for Virtual Chat jobs? Cities in Indiana with the most Virtual Chat job openings:
Virtual Chat jobs near you
Infographic showing various Virtual Chat job openings in Indiana as of July 2026, with employment types broken down into 59% Full Time, 11% Part Time, 1% Temporary, and 29% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $48,291 per year, or $23.2 per hour.
Assistant Manager Contact Center

Assistant Manager Contact Center

Purdue Federal Credit Union

West Lafayette, IN • On-site

Full-time

Posted 18 days ago

Job description

The Contact Center Assistant Manager supports the daily leadership, coaching, and operational effectiveness of the Contact Center. This role assists in overseeing phone operations, chat, secure messaging, and virtual service interactions. The Assistant Manager ensures consistent service delivery, supports first-level technology troubleshooting, provides escalated member assistance, and fosters a collaborative, service-focused team environment.
The Assistant Manager serves as a working leader-supporting staff on the floor, assisting with scheduling and workflow coordination, performing quality reviews, and stepping into representative, specialist, or lead duties during peak periods. This role collaborates and supports the Manager when Contact Center processes intersect with broader Retail Delivery operations.
Hours: Monday - Friday 9 AM - 6 PM with 2/3 Saturdays a month
Duties and Responsibilities (Essential Functions):
Operational & Technology Support
  • Support daily operational needs of the Contact Center across phone, chat, secure messaging, and virtual service channels.
  • Provide first-response troubleshooting for telephony systems, softphones, call routing issues, system access, and essential applications used by Contact Center staff.
  • Assist in implementing new procedures, system upgrades, scripting changes, and communication updates.
  • Perform Contact Center Representative, Specialist, and Lead duties during high-volume or coverage needs.
  • Maintain accurate procedure documentation and contribute to workflow improvements.
  • Monitor real-time dashboards and queues to ensure service-level adherence and adequate coverage.
Workforce Planning, Leadership & Staff Development
  • Provide daily coaching, observation, quality feedback, and mentoring to Contact Center team members.
  • Participate in interviewing, selecting, and onboarding new Contact Center staff.
  • Assist with scheduling, coverage management, attendance review, and workload distribution.
  • Support training, cross-training, and ongoing development to strengthen team competency.
  • Reinforce policy compliance, service standards, and accountability expectations.
  • Help maintain a positive, member-focused culture with strong teamwork and communication.
Quality Assurance, Member Experience & Escalation Support
  • Conduct call monitoring and quality assessments for phone, chat, and secure messaging interactions.
  • Provide timely coaching and feedback based on quality findings.
  • Assist in resolving escalated or complex member concerns with professionalism and empathy.
  • Monitor member feedback and identify improvement opportunities in service or communication.
  • Encourage consistent, high-quality service across all digital and live channels.
Sales, Service & Departmental Initiatives
  • Support digital adoption, product awareness, and service initiatives that enhance member engagement.
  • Assist with the rollout of communication updates, service improvements, and operational projects.
  • Provide input on new technologies, process enhancements, or tools that may benefit members or staff.
Professional Development
  • Participate in ongoing leadership, compliance, and technology training.
  • Maintain awareness of industry and Contact Center best practices.
  • Take ownership of personal development by participating in ongoing training, seeking feedback, and building knowledge and skills relevant to role, department, compliance, and credit union's mission.
Additional Requirements:
  • Strong, empathetic communication skills with the ability to remain calm, supportive, and professional during challenging interactions.
  • Working knowledge of retail banking processes (account opening, authentication, digital banking tools, payments, deposits, etc.).
  • Ability to troubleshoot basic telephone, software, and system-access issues.
  • Proficient with Microsoft Office Suite and able to quickly learn new systems.
  • Demonstrated ability to coach, mentor, and develop employees.
  • Strong problem-solving, decision-making, and prioritization skills.
  • Ability to balance member needs, service expectations, and policy compliance.
  • Commitment to confidentiality, accuracy, and adherence to regulatory standards.
  • Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts.
  • Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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