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Virtual Chat Support Jobs in Hamilton, ON (NOW HIRING)

Geotab

Sales Commission Analyst

Oakville, ON · On-site

Virtual work is supported with cloud-based applications, collaboration tools and asynchronous ... chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ...

Geotab

Maintenance Coordinator

Oakville, ON · On-site

Virtual work is supported with cloud-based applications, collaboration tools and asynchronous ... chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ...

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All JobsChat Support JobsVirtual Chat Support JobsVirtual Chat Support Jobs in Hamilton, ON

Virtual Chat Support information

What is the difference between Virtual Chat Support vs Customer Service Representative?

AspectVirtual Chat SupportCustomer Service Representative
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person
Required SkillsTyping speed, online communication, problem-solvingVerbal communication, empathy, problem-solving
Common CertificationsCustomer service or communication certificationsCustomer service or related certifications
Industry UsageTech, retail, e-commerceRetail, telecom, banking

Virtual Chat Support primarily involves assisting customers via online chat platforms, focusing on written communication. Customer Service Representatives often handle calls and in-person interactions. While both roles require strong communication skills and customer service knowledge, Virtual Chat Support emphasizes digital literacy and typing speed, whereas Customer Service Representatives may need verbal skills and empathy for direct conversations.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles where agents assist customers via live chat platforms. These positions often require good communication skills and familiarity with customer service tools, and they are offered by many reputable companies. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

How do you become a virtual chat support agent?

To become a virtual chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require prior customer service experience or technical knowledge, and training is often provided to familiarize new agents with company tools and protocols.

What are the most commonly searched types of Chat Support jobs in Hamilton, ON?

The most popular types of Chat Support jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Virtual Chat Support jobs?

Cities near Hamilton, ON with the most Virtual Chat Support job openings:

Infographic showing various Virtual Chat Support job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Technical Support Specialist - Bilingual Portuguese

Oakville, ON • On-site

Geotab
See more jobs at Geotabexternal

Full-time

Medical, Dental, Retirement

Posted 7 days ago

Job description

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist - Bilingual Portuguese who will provide expert technical assistance to customers and partners, diagnosing and resolving complex hardware and software issues for Geotab products (including GO devices and the MyGeotab platform) as well as integrated partner technologies. If you love technology, and are keen to join an industry leader - we would love to hear from you!

What you'll do:

As a Technical Support Specialist, your key area of responsibility will be troubleshooting and resolving technical issues, providing comprehensive support for both Geotab and partner products, and ensuring customer satisfaction through effective problem diagnosis and solution delivery. You will be responsible for handling support cases from initial contact through resolution, maintaining detailed documentation, and contributing to our 24/7 support operations. You will need to work closely with customers, partners, and internal technical teams to escalate complex issues and collaborate on solutions for cameras, keyless systems, and other integrated technologies.

To be successful in this role, you will be a customer-focused professional with excellent communication skills, demonstrating patience, empathy, and the ability to explain technical concepts clearly to users of varying technical backgrounds. In addition, the successful candidate will have strong technical aptitude with experience in programming languages and big data applications, proven problem-solving abilities, and the flexibility to work rotating shifts including days, evenings, nights, weekends, and holidays to support our 24/7 operations.

How you'll make an impact:

     Support partners, customers, sales representatives, and internal teams through multiple communication channels including phone, chat, and email

     Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation

     Diagnose and resolve technical hardware and software issues involving connectivity, installation, and platform inquiries

     Coordinate with internal departments on the return and exchange process for Geotab devices and accessories

     Deliver successful resolution to all customer complaints and escalate critical concerns to management

     Preserve the confidentiality and security of customer data and information

     Support Geotab global strategic initiatives

What you'll bring to this role:

     Ability to read, write and speak in English and Portuguese fluently

     Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued

     1-3 years of experience in a customer service or technical support capacity

     1-3 years of experience troubleshooting technical hardware and/or software issues

     Expert-level Excel skills including creation of pivot tables and reports

     Working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued

     Working knowledge of data warehouses such as Google BigQuery highly valued

     Technical competence using Google Suite for business (Sheets, Docs, Slides)

     Comfort speaking with customers by telephone, email, and chat

     Strong analytical and problem-solving skills with excellent verbal and written communication

     Strong interpersonal and relationship-building skills with the ability to engage with all levels of the organization

     Highly organized with the ability to manage multiple tasks and projects simultaneously

     Must stay current with technology and have the flexibility to adapt to growing market demands

     Experience working within a technical or engineering organization is an asset

     Ability to work any schedule in a 24/7 environment including afternoons, evenings, overnights, weekends, and holidays

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
 
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
 
This posting is for an existing vacancy.
 
Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work:
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
 
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish - in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice. 

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