ZipRecruiter

Log In

1

Virtual Chat Support Jobs in Washington (NOW HIRING)

Virtual Service Operations

Software Engineer *

Ashburn, VA · Hybrid

$89K - $131K/yr

Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for ... This position also requires an individual to support testing with all of the client application ...

Virtual Service Operations

Software Engineer *

Ashburn, VA · On-site

$89K - $131K/yr

Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for ... This position also requires an individual to support testing with all of the client application ...

Virtual Service Operations

Software Engineer *

Ashburn, VA · On-site

$89K - $131K/yr

Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for ... This position also requires an individual to support testing with all of the client application ...

previous pagenext page

Showing results 21-40

All JobsChat Support JobsVirtual Chat Support JobsVirtual Chat Support Jobs in Washington

Virtual Chat Support information

What is the difference between Virtual Chat Support vs Customer Service Representative?

AspectVirtual Chat SupportCustomer Service Representative
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person
Required SkillsTyping speed, online communication, problem-solvingVerbal communication, empathy, problem-solving
Common CertificationsCustomer service or communication certificationsCustomer service or related certifications
Industry UsageTech, retail, e-commerceRetail, telecom, banking

Virtual Chat Support primarily involves assisting customers via online chat platforms, focusing on written communication. Customer Service Representatives often handle calls and in-person interactions. While both roles require strong communication skills and customer service knowledge, Virtual Chat Support emphasizes digital literacy and typing speed, whereas Customer Service Representatives may need verbal skills and empathy for direct conversations.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles where agents assist customers via live chat platforms. These positions often require good communication skills and familiarity with customer service tools, and they are offered by many reputable companies. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

How do you become a virtual chat support agent?

To become a virtual chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require prior customer service experience or technical knowledge, and training is often provided to familiarize new agents with company tools and protocols.

What are the most commonly searched types of Chat Support jobs in Washington?

The most popular types of Chat Support jobs in Washington are:

Infographic showing various Virtual Chat Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Technical Support Specialist I

Arlington, VA • On-site

Bloomberg Industry Group
Library and Information Services • 51 - 200 employees
Learn more about Bloomberg Industry Groupexternal

$63K - $97K/yr

Full-time

Posted 28 days ago

Job description

The Technical Support Specialist I provides first-line product support by independently managing customer inquiries, troubleshooting issues, and delivering timely resolutions. This role develops expertise in Bloomberg Industry Group products while building strong customer relationships through exceptional service.

What You Will Do

  • Independently manage customer support requests frominitialcontact through resolution.

  • Troubleshoot product functionality, workflow, and configuration issues across assigned Bloomberg Industry Group products.

  • Deliver support through phone, email, live chat, and virtual meetings.

  • Research, analyze, and resolve customer issues while meeting established service levels.

  • Identifyreproducible software defects andsubmitdetailed documentation to Product and Engineering teams.

  • Escalate complex product or technical issues requiring advancedexpertise.

  • Provide customers with product guidance, best practices, and feature recommendations.

  • Collaborate with Product Management, Engineering, Customer Success, Professional Services, and Sales to resolve customer issues.

  • Maintainaccuratecustomer records and case documentation.

  • Contribute to internal knowledge articles and support documentation.

  • Participate in product launches, testing activities, and after-hourssupport whenrequired.

What You Need

  • Bachelor's degree or equivalent combination of education and experience.

  • 3-5years of client support or technical support experience.

  • Excellent troubleshooting and analytical skills.

  • Strong written and verbal communication skills.

  • Experience supporting SaaS or enterprise software preferred.

  • Ability to manage multiple priorities while delivering exceptional customer service.

Compensation Range:

$63,000.00-$97,000.00

Placement in the salary range will be decided upon completion of the interview process. Salary determination will be determined based on factors including but not limited to relevant experience, demonstrated skills related to the requirements of the role, education, certifications, and geographic location.


Equal Opportunity


Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group's policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law ("Protected Characteristic"). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics ("Discrimination").

Apply