ZipRecruiter

Log In

1

Virtual Chat Customer Service Jobs in Ridgefield, CT

Aquarion

Customer Service Representative

Monroe, CT · On-site

$24.75/hr

Receive and respond (via phone, email and chat) to all types of customer inquires with regard to ... service interruptions, outages), meter and remote malfunctions, collections (installment plans ...

ForgeFit

Remote Customer Service Specialist

New Haven, CT · On-site +1

$17 - $22.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

dbi

Customer Service Representative

Danbury, CT

$16.25 - $22.25/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be ...

dbi

Alterations Customer Service Representative

Orange, CT · On-site

$17.25 - $23.25/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...

dbi

Alterations Customer Service Representative

Danbury, CT · On-site

$16.25 - $22.25/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...

dbi

Alterations Customer Service Representative

Orange, CT

$17.25 - $23.25/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...

dbi

Alterations Customer Service Representative

Orange, CT

$17.25 - $23.25/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...

next page

Showing results 1-20

All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Ridgefield, CT

Virtual Chat Customer Service information

See Ridgefield, CT salary details

$10

$16

$26

How much do virtual chat customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for virtual chat customer service in Ridgefield, CT is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.17 per hour, depending on experience, location, and employer.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

Are remote chat customer service jobs legit?

Remote chat customer service jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, computer literacy, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of the opportunity before applying.

How do I become a virtual chat customer service agent?

To become a virtual chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Many employers require previous customer service experience and basic computer skills; some may also prefer certifications in customer service or related fields. Training is often provided by the employer, and a reliable internet connection is essential for remote work.

What job categories do people searching Virtual Chat Customer Service jobs in Ridgefield, CT look for?

The top searched job categories for Virtual Chat Customer Service jobs in Ridgefield, CT are:

What cities near Ridgefield, CT are hiring for Virtual Chat Customer Service jobs?

Cities near Ridgefield, CT with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Ridgefield, CT as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,188 per year, or $16.9 per hour.

Customer Service Representative

Excel Partners

Monroe, CT • On-site

$21/hr

Other

Re-posted 13 days ago

Job description

Job Position: Part Time Temporary Customer Service Representative
Location: Monroe, CT 06468
Pay Rate: $21.00/hr
Description: Our client is looking to hire a new temp for the Customer Service Department.
Start Date: ASAP - Open Ended.
Pay rate $21 an hour.
Part Time Temporary Customer Service Rep
25-28 hours a week
Quick in-person interview with the hiring managers.
Job Summary
A position is available in the Customer Service Department. As the voice of our company, we are pursuing individuals who are customer focused, reliable, have excellent organizational, verbal, and written communication skills, and above average problem-solving skills. A minimum of five (5) years' experience in a call center environment is required and prior use of SAP is highly desired. Bilingual a plus. Applicants must be genuinely excited to deliver exceptional customer service and have a proven track record of excellence.
We depend on knowledgeable professional to interact with our valued customers who have questions or concerns. We're looking for highly skilled call center representative to join our team, manage a large volume of inbound calls. As the voice of the company, the call center representative must be customer focus, reliable and possess excellent verbal and written communication skills. Bilingual a plus.
Principal Responsibilities
Applicants must be able to perform the following primary duties in a manner consistent with the Company's mission to be the service provider, employer, and investment of choice through a relentless commitment to excellence:
Receive and respond (via phone, email, and chat) to all types of customer inquiries about such matters as billing, quality and service, meter and remote malfunctions, collections (installment plans, arrangements, billing), property transfers and final bills, adjustments and other service-related issues. Ability to navigate and properly account for all customer contacts in the SAP system.
Resolve customer inquiries or complaints to ensure first-call problem resolution and customer satisfaction; arrange for service or reading departments to perform work as necessary; ability to problem-solve and thoroughly research to successfully resolve issues.
Verify and process changes of addresses, property transfers, foreclosures, and bankruptcies.
Ability to handle as least 50-100 calls per day in a reactive environment.
Compose letters and emails using Outlook, Word, and chat.
Excellent computer skills and previous experience working in a customer relationship management system/database.
Self-starter with strong organizational skills.
Occasional overtime and attendance at after-hours department staff meetings is required.
Various other duties as required.
Preferred Requirements
Strongly Preferred Requirements include:
Experience in call center
Expertise in conflict resolution
Ability to multi-task effectively.
Education/Certifications
A high school diploma is required (preferably an associate degree in a business-related field).
IND1

Apply