Director Customer Service Jobs in Ridgefield, CT

Saks OFF 5TH is the premier online luxury off-price destination. Through its website and app, Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices. The company is reimagining traditional off-price with a digitally-native model focused on customer experience.
What This Position Is All About:

We are looking for a reliable, trustworthy, and team-focused Assistant Store Director. A driven and aspiring leader, focused on driving sales by building the Saks OFF 5TH clienteling experience and exceeding customer expectations. The Assistant Store Director is responsible for driving sales and profit in their identified area of business within the particular store, supporting overall store performance and achievement of all company objectives; as well as leading and inspiring a high-performance team. The Assistant Store Director is also responsible for supporting a high level of engagement and a people development culture throughout the store. If you enjoy creating a memorable experience for each customer, and inspiring others to do the same along the way, this could be your chance to take your retail career to the next level

Who Are You:

• Establish positive interpersonal relationships and actively collaborates and contributes to a positive team dynamic

• Inspirational leader through both action and collaboration who acts as a coach and role model to bring out the best in their teams

• Can easily adapt to changes and can be relied upon to consistently deliver exceptional results

• Consistently generate and share original ideas, tackling both simple and complex problems

You Also Have:

• College Associate diploma, Bachelor's degree preferred

• 3+ years of management experience with comparable volume and/or proven track record of success managing a selling workforce and achieving results

• Proficiency in utilizing available technology including Microsoft Office (Outlook, Excel, Word, and PowerPoint)

• Proven sales track record and results driven approach

• Proven time management skills and comfortable managing multiple projects with shifting priorities

• Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships

• Thorough knowledge of the fashion industry and a passion for sharing your expertise

• Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer's eyes

• Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers

• Flexibility to work evenings, weekends and public holidays

As the Assistant Store Director, you will:

• Be responsible for achievement of sales, controllable profit, EBITDA, payroll management, P&L performance, email capture rate, shipping process, etc.

• Oversee the selling and service processes; provide leadership and motivation to team in achieving sales goals, drive omni-channel growth and execution of company initiatives

• Monitor store payroll rate and expense; monitor staffing in his/ her area, ensure scheduling aligns with overall business needs and traffic flow

• Develop and retain direct reports, ensure their readiness for increased responsibilities and provide a bench of internal talent who are upwardly mobile to fill critical positions

• Participate and support in training for new company programs, procedures, and technologies

• Consistently model and coach the selling behaviors to meet or exceed key performance indicators

• Adhere to Asset Protection control and compliance procedures; maintain knowledge of all Health and Safety protocols and Emergency procedures to ensure the safety of our associates and customers alike

Your Life and Career at Saks OFF 5TH:

• Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
• Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
• A culture that promotes a flexible work environment
• Benefits package for all eligible full-time employees (including medical, dental and vision)
• An amazing employee discount and other exciting perks

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.

We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.