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Virtual Chat Customer Service Jobs in Kentucky (NOW HIRING)

benefitsonus

$75 - $120/hr

... CRM automation, and human-guided consultative selling to simplify access to critical coverage. Role & Responsibilities * Conduct virtual consultations via video, phone, or chat to assess client ...

New

Culligan International

$110 - $130/hr

The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ...

ForgeFit

Remote Customer Service Specialist

Louisville, KY · On-site +1

$16.25 - $21.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Lexington, KY · On-site +1

$17 - $22.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ShipMonk

Sr. Customer Service Representative

Louisville, KY · On-site

$18.50 - $25.50/hr

Are you a customer service superstar ready to take your skills to the next level? ShipMonk is on ... Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets ...

ShipMonk

Sr. Customer Service Representative

Louisville, KY · On-site

$18.50 - $25.50/hr

Are you a customer service superstar ready to take your skills to the next level? ShipMonk is on ... Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets ...

ShipMonk

Sr. Customer Service Representative

Louisville, KY · On-site

$18.50 - $25.50/hr

Are you a customer service superstar ready to take your skills to the next level? ShipMonk is on ... Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets ...

ShipMonk

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to * The Customer Service ...

New

ShipMonk

Customer Service Representative

Louisville, KY

$15.25 - $21/hr

Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to * The Customer Service ...

New

TwinSpires

Customer Service Representative

Lexington, KY

$16 - $21.50/hr

Responds to inbound phone, chat, and email contacts to open accounts, answer inquiries, resolve ... Strong customer service and problem-resolution skills. EDUCATION AND EXPERIENCE * High school ...

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All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Kentucky

Virtual Chat Customer Service information

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How much do virtual chat customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual chat customer service in Kentucky is $14.75, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.87 per hour, depending on experience, location, and employer.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

Are remote chat customer service jobs legit?

Remote chat customer service jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, computer literacy, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of the opportunity before applying.

How do I become a virtual chat customer service agent?

To become a virtual chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Many employers require previous customer service experience and basic computer skills; some may also prefer certifications in customer service or related fields. Training is often provided by the employer, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Chat Customer Service jobs in Kentucky?

The most popular types of Chat Customer Service jobs in Kentucky are:

What are popular job titles related to Virtual Chat Customer Service jobs in Kentucky?

For Virtual Chat Customer Service jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Kentucky look for?

The top searched job categories for Virtual Chat Customer Service jobs in Kentucky are:

What cities in Kentucky are hiring for Virtual Chat Customer Service jobs?

Cities in Kentucky with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 7% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $30,686 per year, or $14.8 per hour.

Customer Service Representative (SR)

Helpware

Lexington, KY • Remote

$15/hr

Full-time

Posted 25 days ago

Job description

CUSTOMER SERVICE REPRESENTATIVE

Location: Kentucky, US | Work setup: Conditional remote | Schedule: Monday to Friday

About Us

Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. We have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.

Overview

As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.

Benefits

  • $15 USD per hour.
  • Conditional Remote Work Setup
    • Work from home with onsite reporting required for business-critical needs, connectivity disruptions, training, or performance support.
  • Computer equipment.
  • Great culture.
  • Growth opportunities.

Education & Experience

  • High school diploma or equivalent.
  • 1+ year of customer service experience in a fast-paced environment.
  • English (C1).

Skills & Responsibilities

  • Helping transfer calls between patients/pharmacies/doctors
  • Become an expert on the product, knowing all the specifics of its functioning.
  • Provide first-level support to customers via email and/or chat in a timely and professional manner.
  • Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Work on creating, updating, or adjusting customer accounts by documenting personal information.
  • Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties.
  • Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms.
  • Process and prepare information for auditing and reporting purposes.
  • Update internal and customer-facing knowledge bases
  • Convert clients' feedback into feature requests for the development of the product.
  • Escalate unresolved issues to Tier 2 support or relevant departments, while maintaining ownership of the case until resolution.
  • Effectively communicate technical information to non-technical users.
  • Stay updated on product knowledge and be able to explain features, functionalities, and common troubleshooting steps.
  • Ability to thrive in a fast-paced, dynamic environment with frequent changes.
  • Open to working all shifts as needed by the business.
  • Other related tasks assigned by managers of the Clients and/or Helpware.

Physical and Mental Requirements

  • Must be physically willing and able to sit for an 8-hour shift.
  • Must be physically willing and able to type continuously using a keyboard for a full 8-hour shift.
  • Must be physically willing and able to manage multiple chat conversations simultaneously.
  • Must have the mental resilience to handle difficult or upset customers without experiencing anxiety.
  • Must have the ability to thrive in a high-volume, fast-paced call center environment.
Employment Type: FULL_TIME

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