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Virtual Chat Customer Service Jobs in Iowa (NOW HIRING)

Sharecare

Lead Customer Service Rep

Des Moines, IA · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... chat, email, or fax.?? * Provide support for the customer service team through the manning and ...

Cargill

Specialist, Customer Service

Eddyville, IA

$16.25 - $21.50/hr

... service customers, and retailers with a complete range of innovative ingredients and branded ... Schedule: M-F- 8am- 5pm Equal Opportunity Employer, including Disability/Vet To apply using chat ...

New

Labor Solutions, LLC

Be Seen First

Customer Service Representative

Des Moines, IA · On-site

$18/hr

Respond to inbound client inquiries via phone, email, and chat regarding orders, delivery statuses, and general account updates. * Issue Resolution: Investigate customer complaints, identify root ...

New

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Senior Process Associate - Customer Service In the role of Senior Process ... virtual insurance company and went to market as a commercial services provider in 1995.It has an ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Senior Process Associate - Customer Service In the role of Senior Process ... virtual insurance company and went to market as a commercial services provider in 1995.It has an ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Senior Process Associate - Customer Service In the role of Senior Process ... virtual insurance company and went to market as a commercial services provider in 1995.It has an ...

Ryko Solutions

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Representative National Carwash Solutions (NCS) is one of the largest providers of ... Respond promptly and professionally to customer inquiries via phone, email, and e-commerce chat ...

New

Ryko Solutions

Customer Service Representative

Grimes, IA · On-site

$15.75 - $21.50/hr

Customer Service Representative National Carwash Solutions (NCS) is one of the largest providers of ... Respond promptly and professionally to customer inquiries via phone, email, and e-commerce chat ...

New

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All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Iowa

Virtual Chat Customer Service information

See Iowa salary details

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$15

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How much do virtual chat customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for virtual chat customer service in Iowa is $15.95, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $17.16 per hour, depending on experience, location, and employer.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.
What are the most commonly searched types of Chat Customer Service jobs in Iowa? The most popular types of Chat Customer Service jobs in Iowa are:
What are popular job titles related to Virtual Chat Customer Service jobs in Iowa? For Virtual Chat Customer Service jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Customer Service jobs in Iowa look for? The top searched job categories for Virtual Chat Customer Service jobs in Iowa are:
What cities in Iowa are hiring for Virtual Chat Customer Service jobs? Cities in Iowa with the most Virtual Chat Customer Service job openings:
Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Iowa as of July 2026, with employment types broken down into 3% Locum Tenens, 56% Full Time, 9% Part Time, and 32% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $33,186 per year, or $16 per hour.

Customer Contact Center Representative 1

Hills Bancorporation

Hills, IA • On-site

$14.75 - $19/hr

Other

Re-posted 2 days ago

Job description

Customer Contact Center Representative 1

Provide superior service to customers while working to meet their financial needs via channels such as telephone, email, and chat.

Customer Support:

  • Handle customer telephone calls and respond to secured and unsecured email inquiries directed to Hills Bank at a quality level that meets or exceeds customers' expectations. Customer inquiries and requests may include, but are not limited to:
    • Account balance and transactional information
    • Check and debit card orders
    • Funds transfer, account closure, and other transaction requests
    • Wire transfer requests
    • Support of bank services (cards, mobile banking, online banking, etc.)
    • Basic maintenance and account updates
    • Xpress transfers
    • General product inquiries and needs
  • Maintain excellent knowledge of products and services offered by the bank in order to answer questions effectively and recognize sales opportunities.
  • Identify and correct problems/concerns as necessary while following established policies and procedures.
  • Maintain security of customers' accounts and confidentiality of customer information.

Other Duties:

  • Cover Operator role as needed
  • Provide indirect customer support by assisting coworkers with inquiries and requests for assistance.
  • Participate in appropriate training in order to maintain required skills.
  • Perform other duties as assigned.

Competencies:

  • Customer Focus: Respond sensitively to the needs of the customer and take the appropriate action to meet their needs on a timely basis.
  • Communication: Effectively express thoughts verbally and in written form; actively listen to others. Able to defuse stressed or angry customers and maintain professionalism in all interactions.
  • Professionalism: Project a positive image of the bank to all internal and external customers. Maintain positive relationships and work productively with many varied groups of individuals. Serve as a role model for other employees.
  • Adaptability: Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.
  • Learning Agility: Openly accept feedback, using this along with knowledge gained to improve performance. Seek out feedback if necessary. Apply feedback to daily work habits.
  • Problem Solving: Uses effective problem solving techniques to handle complaints and work with situations that need to be escalated.
  • Sales: Must understand the role of sales in a community bank environment. Must be able to address customer needs through appropriate sales and referrals.
  • Team Player: Must view oneself as part of an overall team. This includes supporting others throughout the entire bank to achieve the overall goals.

Education and Special Requirements:

  • High school diploma required. Prefer an associate's degree (AA) from a two-year college or technical school or bachelor's degree.
  • Prefer 1 - 2 years' experience in a related position.
  • Must be able to take initiative, accept responsibility, and work independently as well as being aware of, and part of a team environment.
  • This role requires skills needed in a typical office environment including computer skills, communications skills, as well as utilization of office equipment.
  • Must consent to remote monitoring of incoming customer telephone calls.

Equal Opportunity Employer/Veterans/Disability

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