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Virtual Chat Assistant Jobs in Kentucky (NOW HIRING)

American Logistics Authority

$1.80K - $3.50K/wk

As a Remote Logistics Coordinator , you'll assist with scheduling, communication, and freight ... Collaborate with a professional virtual operations team Qualifications: * Excellent communication ...

H&R Block

Block Advisor Tax Advisor

Florence, KY · On-site

We assist our clients in reaching their financial goals year-round. What you'll bring to the team ... Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ...

David's Bridal, LLC.

Sales Manager

Florence, KY · On-site

$16.65 - $22.49/hr

As a member of the management team, you will assist in building and retaining a high performing ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

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Virtual Chat Assistant information

What are the key skills and qualifications needed to thrive as a Virtual Chat Assistant, and why are they important?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are some common challenges Virtual Chat Assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.

What are virtual chat assistants?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

What are popular job titles related to Virtual Chat Assistant jobs in Kentucky? For Virtual Chat Assistant jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Assistant jobs in Kentucky look for? The top searched job categories for Virtual Chat Assistant jobs in Kentucky are:
What cities in Kentucky are hiring for Virtual Chat Assistant jobs? Cities in Kentucky with the most Virtual Chat Assistant job openings:
Virtual Chat Assistant jobs near you
Infographic showing various Virtual Chat Assistant job openings in Kentucky as of May 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 72% In-person, and 28% Remote job distribution.

Revenue Cycle Billing Specialist

Firstsource

Louisville, KY

$18 - $22/hr

Other

Posted 13 days ago

Firstsource rating

6.8

Company rating: 6.8 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

20th of 71 rated call and contact centers

Job description

Schedule: M-F 8am to 4:30pm

Pay: $18 to $22 per hour, D.O.E.

GENERAL SUMMARY:

The goal of the Revenue Cycle Billing Specialist is to successfully collect on aging medical insurance claims.

Essential Duties and Responsibilities:

  • File claims using all appropriate forms and attachments

  • Handle Outbound calls and Outbound calls, and maneuver between several different software systems

  • Research account denials and file written appeals, when necessary.

  • Evaluate the information received from the client to determine which insurance to bill and attain necessary attachments or supporting documentation to send with each claim.

  • Ensure the integrity of each claim that is billed.

  • Document in detail all efforts in CUBS system and any other computer system necessary.

  • Verify patient information and benefits.

Additional Duties and Responsibilities:

  • Meet specified goals and objectives as assigned by management.

  • Maintain good working relationships with state and Federal agencies.

  • Resolve accounts in a timely manner.

  • Always maintain confidentiality of account information.

  • Adhere to the prescribed policies & procedures as outlined in the Employee Handbook and Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.

  • Maintain a confidential and orderly remote work area.

  • Assist with other projects as assigned by management.

Educational/Vocational/Previous Experience Recommendations:

  • High school diploma or equivalent is required.

  • Formal training in the specialty of Insurance Billing, Insurance Denials, or Insurance Follow Up preferred.

  • Knowledge of all insurance payers preferred.

  • Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments

  • Ability to always present oneself in a courteous and professional manner

  • Ability to stay on task with little or no management supervision

  • Demonstrate initiative and creativity in fulfilling job responsibilities

  • Capacity to prioritize multiple tasks using time management and organizational skills.

  • Proficient PC knowledge and the ability to type 30-40 wpm.

Working Conditions:

  • Remote work from home office, virtual Call Center environment.

  • Must be able to sit for extended periods of time.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
No Referrals accepted

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