Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat ...
Associate Customer Experience Agent - Personal Lines (West Coast)
Portland, OR · On-site +1
$20.01 - $26.63/hr
Effectively communicate via telephone, chat or email with various internal or external channels ... Fitness center discounts and free virtual fitness platform * Employee assistance program Health ...
Associate Customer Experience Agent - Personal Lines (West Coast)
Portland, OR · On-site +1
$20.01 - $26.63/hr
Effectively communicate via telephone, chat or email with various internal or external channels ... Fitness center discounts and free virtual fitness platform * Employee assistance program Health ...
Virtual Chat Agent information
See Portland, OR salary details
$5.61 - $7.49
0% of jobs
$7.49 - $9.36
0% of jobs
$9.36 - $11.24
0% of jobs
$11.24 - $13.12
2% of jobs
$13.12 - $15
13% of jobs
$15.52 is the 25th percentile. Wages below this are outliers.
$15 - $16.87
38% of jobs
$16.87 - $18.75
11% of jobs
$20.63 is the 75th percentile. Wages above this are outliers.
$18.75 - $20.63
11% of jobs
$20.63 - $22.51
14% of jobs
$22.51 - $24.38
6% of jobs
$24.38 - $26.26
5% of jobs
$5
$18
$26
How much do virtual chat agent jobs pay per hour?
As of Aug 20, 2026, the average hourly pay for virtual chat agent in Portland, OR is $18.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.38 per hour, depending on experience, location, and employer.
What is a virtual chat agent?
Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.
What does a virtual chat agent do?
As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.
What are the key skills and qualifications needed to thrive as a virtual chat agent, and why are they important?
To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.
What are some common challenges virtual chat agents face when handling multiple customer inquiries simultaneously?
Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.
What is the difference between Virtual Chat Agent vs Customer Service Representative?
| Aspect | Virtual Chat Agent | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may require customer service experience | High school diploma or equivalent; customer service experience often preferred |
| Work Environment | Remote, online chat platforms | In-office or remote, phone and in-person interactions |
| Industry Usage | Customer support via live chat for various industries | Customer support via phone, email, or in-person for diverse sectors |
| Search & Comparison Intent | Focuses on online chat support roles | Broader customer service roles including phone and face-to-face |
The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.
More about Virtual Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Portland, OR?
The most popular types of Chat Agent jobs in Portland, OR are:
What are popular job titles related to Virtual Chat Agent jobs in Portland, OR?
For Virtual Chat Agent jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Agent jobs in Portland, OR look for?
The top searched job categories for Virtual Chat Agent jobs in Portland, OR are:
What cities near Portland, OR are hiring for Virtual Chat Agent jobs?
Cities near Portland, OR with the most Virtual Chat Agent job openings:
H&R Block rating
5.6
Based on 290 frontline employees who took The Breakroom Quiz
146th of 151 rated financial services
Job description
About the Role
As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year.
Joining H&R Block1 as a seasonal, experienced Tax Professional means you'll serve clients with diverse tax needs with the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Preferred Qualifications
1 - This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.
2 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Required Qualifications
Your Expertise:
Why work for us
The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.
As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year.
Joining H&R Block1 as a seasonal, experienced Tax Professional means you'll serve clients with diverse tax needs with the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Preferred Qualifications
- Bachelor's degree in accounting or related field
- CPA or Enrolled Agent certification
- Experience completing complex returns (individual, trust, partnership)
- 5+ years of experience in accounting, finance, bookkeeping or tax
- Experience conducting virtual tax interviews
- Experience with tax planning and audit support
- Sales and/or marketing experience
1 - This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.
2 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Required Qualifications
- Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email
- Prepare complete and accurate tax returns
- Generate business growth, increase client retention, and offer additional products and services
- Provide clients with IRS support
- All certification levels can provide tax notice services
- Circular 230 associates can provide audit representation
- Mentor and support teammates
Your Expertise:
- Successful completion of the H&R Block Tax Knowledge Assessment2
- Experience in accounting, finance, bookkeeping or tax
- Experience completing individual returns
- Experience working in a fast-paced environment
- Comfort working with virtual tools - video, phone and chat
- Ability to effectively communicate in person, via phone and in writing
- Must complete continuing education requirement and meet all other IRS and applicable state requirements
- High school diploma / equivalent or higher
Why work for us
The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.
What H&R Block employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About H&R Block
Sourced by ZipRecruiter
H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.
Industry
Accounting services, it services and finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
Kansas City, MO, US