Virtual Case Manager Jobs in Detroit, MI (NOW HIRING)

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Dedicated to weekends - Saturday and Sunday 8 am - 6:30 pm

On site only.

GENERAL SUMMARY:

The Case Manager-RN plays a pivotal role in coordinating comprehensive patient care, ensuring seamless transitions between care levels. This position requires strong clinical judgment, excellent communication skills, and a deep understanding of healthcare systems. The Case Manager-RN will collaborate closely with patients, families, healthcare providers, and community resources to optimize patient outcomes and promote efficient resource utilization.

Orientation:

Monday through Friday 8 - 4:30 pm for 6 weeks and within those six weeks the new hire will need one weekend orientation consisting of onsite Sat/Sun 7:30-4pm. The new hire will get one day off during the week before Saturday worked, and one day off during the week after for the Sunday worked. It is a full-time during the 6-week orientation that may run a little longer to make sure the new hire is comfortable and able to perform the role independently. Weekends only include SAT and SUN, but there are current opportunities to pick up days.

Key Responsibilities:

Clinical Care Coordination:

• Conduct comprehensive patient assessments to identify individualized needs and develop personalized care plans.
• Collaborate with the healthcare team to ensure timely and appropriate interventions, including specialty consultations and referrals.
• Monitor patient progress, identify potential barriers to care, and implement strategies to address them proactively.
• Facilitate patient education and support to empower patients and families in their healthcare decisions.

Discharge Planning:

• Develop and implement comprehensive discharge plans that address the patient's physical, social, and financial needs.
• Coordinate with community resources and post-acute care providers to ensure a smooth transition of care.
• Advocate for patients' rights and ensure access to necessary services and support.

Quality Improvement:

• Analyze patient outcomes and identify opportunities for improvement in care processes.
• Participate in quality improvement initiatives and contribute to the development of best practices.
• Stay updated on relevant regulations, guidelines, and industry trends to ensure compliance and optimize care delivery.

Interdisciplinary Collaboration:

• Collaborate effectively with physicians, nurses, social workers, therapists, and other healthcare professionals to deliver coordinated care.
• Facilitate communication and information sharing among team members to ensure optimal patient outcomes.
• Build strong relationships with community partners to support patient needs beyond the hospital setting.

By joining our team as a Case Manager-RN, you will have the opportunity to make a significant impact on the lives of patients and their families. Your expertise in clinical care, discharge planning, and quality improvement will be instrumental in ensuring that patients receive the highest quality care possible.

EDUCATION/EXPERIENCE REQUIRED:

Education:

• Bachelor's degree in Nursing (BSN) is preferred.
• Associate's degree in Nursing (ADN) with at least two years of acute care case management experience is acceptable.
• ADN candidates must enroll in an accredited BSN program within three years of hire and complete it within five years.

Experience:

• Minimum of three years of recent acute care nursing experience.
• Prior case management experience is highly preferred.

Certifications:

• Certification in Case Management (CCM) by the Commission for Case Management Certification or Accredited Case Manager (ACM) by the American Case Management Association is required within one year of hire.

Knowledge and Skills:

• Strong clinical knowledge and understanding of medical literature and research methodology.
• Familiarity with financial and reimbursement issues in healthcare.
• Excellent communication and interpersonal skills, including the ability to collaborate effectively with diverse teams.
• Strong organizational and time management skills.
• Proficiency with computers, electronic health records (EHR), database systems, and utilization review/case management documentation systems.
• Knowledge of CMS, commercial payer requirements, and hospital financial/reimbursement processes is desirable.
• Demonstrated ability to think critically, solve problems creatively, and plan effectively.
• Self-direction, flexibility, and the ability to work in a fast-paced environment.

Licenses and Certifications:

• Registered Nurse (RN) with a valid, unrestricted State of Michigan license.
• Adherence to Henry Ford Health's Customer Service Policy and standards.

Personal Qualities:

• Self-direction and commitment to teamwork.
• Initiative and willingness to learn.
• Openness to new experiences and respect for diversity.
• Demonstrated customer service values.