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Virtual Case Manager information

What does a virtual case manager do?

A typical day for a Virtual Case Manager involves assessing new client cases, conducting regular check-ins via phone or video calls, updating case files in digital management systems, and coordinating resources or referrals. You’ll often collaborate with healthcare providers, insurance representatives, or social service agencies to ensure clients receive appropriate support. Additionally, you may spend time tracking progress, addressing urgent client needs, and participating in team meetings. While the position is largely remote, strong communication and time management skills are essential for balancing multiple cases and deadlines effectively.

What skills and qualifications are needed to thrive as a virtual case manager?

To thrive as a Virtual Case Manager, you need expertise in case management, client assessment, and care coordination, often supported by a relevant degree in social work, nursing, or a related field. Proficiency with case management software, secure communication platforms, and compliance tools such as HIPAA training is highly valuable. Strong interpersonal communication, problem-solving abilities, and organizational skills distinguish top performers in this remote role. These skills and qualifications are crucial for effectively supporting clients, managing complex cases, and ensuring seamless service delivery in a virtual environment.

What is a virtual case manager?

A Virtual Case Manager is a professional who provides remote case management services, typically in healthcare, social work, or insurance fields. They assess client needs, develop care plans, coordinate services, and monitor progress using digital tools and communication platforms. Their role ensures clients receive appropriate resources and support while working remotely. Effective virtual case managers must have strong organizational, communication, and problem-solving skills.

What are popular job titles related to Virtual Case Manager jobs in Arkansas? For Virtual Case Manager jobs in Arkansas, the most frequently searched job titles are:
What job categories do people searching Virtual Case Manager jobs in Arkansas look for? The top searched job categories for Virtual Case Manager jobs in Arkansas are:
What cities in Arkansas are hiring for Virtual Case Manager jobs? Cities in Arkansas with the most Virtual Case Manager job openings:
Virtual Case Manager jobs near you
Infographic showing various Virtual Case Manager job openings in Arkansas as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Contract, and 1% Nights. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.

Case Manager (CM), Inpatient Rehabilitation

Lifepoint Health

Rogers, AR

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

LifePoint Health rating

6.0

Company rating: 6.0 out of 10

Based on 271 frontline employees who took The Breakroom Quiz

749th of 887 rated healthcare providers

Job description

Mercy Rehabilitation Hospital; Northwest Arkansas

Case Manager (CM), Inpatient Rehabilitation

Location: 4313 S Pleasant Crossing Blvd., Rogers, Arkansas 72758

Schedule: FT | M-F | 8am - 5pm 

Your experience matters 

Mercy Rehabilitation Hospital; Northwest Arkansas is operated jointly with Lifepoint Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Case Manager joining our team, you're embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Join a collaborative, patientcentered rehab team where your clinical expertise and coordination skills truly make a difference. We're seeking a Case Manager to guide patients and families through the rehabilitation journey, ensuring seamless communication, effective care planning, and smooth transitions.

If you're passionate about helping patients navigate their rehab experience and thrive in a teamdriven environment, we'd love to meet you.

How you'll contribute:

  • Lead interdisciplinary care coordination and discharge planning
  • Identify barriers to progress and help develop solutions with the care team
  • Document care activities and complete the Individual Plan of Care (IPoC) per CMS guidelines
  • Facilitate weekly team conferences and family meetings
  • Communicate patient progress and discharge plans to caregivers
  • Review Case Mix Groups (CMGs) and collaborate with HIM on comorbidities
  • Support additional departmental needs as assigned

Qualifications and requirements:

  • Active licensure as an RN, Social Worker (LSW), Respiratory Therapist, PT, OT, or SLP
  • 2+ years of case management or social work experience in an inpatient setting (rehab experience strongly preferred)
  • Strong communication, organization, and collaboration skills
  • Proficiency in Microsoft Office
  • Case Management or Rehab Nursing certification (CCM, ACM, RNBC, ARN); preferred


Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

  • Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.

  • Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

  • Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

  • Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

  • Professional Development: Ongoing learning and career advancement opportunities.

EEOC Statement

Mercy Rehabilitation Hospital; Northwest Arkansas is an Equal Opportunity Employer. Mercy Rehabilitation Hospital; Northwest Arkansas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

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About LifePoint Health

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Lifepoint Health serves patients, clinicians, communities and partners across the healthcare continuum. Our diversified healthcare delivery network extends from coast to coast, consisting of community hospitals, rehabilitation and behavioral health hospitals, and additional sites of care.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Brentwood, TN, US

Year founded

1999

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