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Virtual Care Navigator Jobs in Delaware (NOW HIRING)

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Virtual Care Navigator information

What is a virtual care navigator?

Virtual Care Navigators are healthcare professionals who assist patients with accessing and navigating telehealth services. They help patients schedule virtual appointments, troubleshoot technology issues, and understand their care plans. By serving as a liaison between patients and healthcare providers, Virtual Care Navigators ensure that individuals receive the care they need in a convenient and accessible manner. Their support is especially valuable for patients who may be unfamiliar with digital health tools or have complex healthcare needs.

How does a virtual care navigator collaborate with healthcare providers and patients?

Virtual Care Navigators act as a crucial bridge between patients and healthcare providers, often coordinating appointments, facilitating communication, and ensuring that patients understand their care plans. They regularly interact with physicians, nurses, and administrative staff to manage follow-ups and address patient concerns promptly. Navigators must balance empathy with organizational skills, as they often help troubleshoot digital health platforms and address barriers to virtual care. Effective collaboration helps minimize gaps in care, leading to better patient outcomes and satisfaction.

What are the key skills and qualifications needed to thrive as a virtual care navigator?

To thrive as a Virtual Care Navigator, you need a background in healthcare support, patient navigation, and strong organizational skills, often supported by a relevant associate’s or bachelor’s degree. Familiarity with telehealth platforms, EHR systems, and patient scheduling software is typically required. Outstanding communication, empathy, and problem-solving abilities set top performers apart in this role. These skills are crucial for ensuring patients receive timely, effective care coordination and support in virtual healthcare environments.

What is the difference between Virtual Care Navigator vs Virtual Care Coordinator?

AspectVirtual Care NavigatorVirtual Care Coordinator
CredentialsTypically requires healthcare-related certifications or experienceOften requires healthcare or administrative certifications
Work EnvironmentRemote or telehealth settings, interacting directly with patientsRemote or clinic-based, coordinating care plans and services
Employer & IndustryHospitals, clinics, telehealth companiesHealthcare providers, insurance companies, telehealth services
Search & Comparison IntentUnderstanding roles in telehealth, patient navigationCare coordination, patient management roles

The Virtual Care Navigator primarily focuses on guiding patients through healthcare services remotely, often requiring healthcare experience. In contrast, the Virtual Care Coordinator manages care plans and coordinates services, with overlapping skills but different primary responsibilities. Both roles are vital in telehealth environments, but they serve distinct functions in patient care delivery.

What qualifications do you need to be a Virtual Care Navigator?

To become a Virtual Care Navigator, candidates typically need a high school diploma or equivalent, with many roles preferring or requiring a bachelor's degree in healthcare, social work, or related fields. Relevant skills include strong communication, patient advocacy, and familiarity with healthcare technology or electronic health records. Certifications such as Certified Patient Navigator or related healthcare credentials can enhance job prospects.

What are the most commonly searched types of Care Navigator jobs in Delaware?

The most popular types of Care Navigator jobs in Delaware are:

What are popular job titles related to Virtual Care Navigator jobs in Delaware?

For Virtual Care Navigator jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Virtual Care Navigator jobs in Delaware look for?

The top searched job categories for Virtual Care Navigator jobs in Delaware are:

What cities in Delaware are hiring for Virtual Care Navigator jobs?

Cities in Delaware with the most Virtual Care Navigator job openings:

Virtual Care Navigator jobs near you
Infographic showing various Virtual Care Navigator job openings in Delaware as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 22% Part Time, and 7% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Career Navigator - F/T (Dover)

Goodwill of Delaware and Delaware County

Wilmington, DE • On-site

$19.25 - $25.25/hr

Full-time

Re-posted 4 days ago

Job description

NOW HIRING
Career Navigator
Goodwill of Delaware & Delaware County — Opportunity Hub
Workforce Development Team • Reports to Director of Workforce Development • Level 4
Goodwill of Delaware & Delaware County is seeking a dedicated and empathetic Career Navigator to join our Workforce Development team at the Opportunity Hub in Dover, Delaware. In this pivotal role, you’ll guide job seekers, career advancers, and individuals from diverse backgrounds — including those with disabilities and other vulnerable populations — toward meaningful employment and long-term career success. Through individualized career plans, hands-on coaching, and wrap-around support, you’ll help people navigate the job market and change the trajectory of their lives. If you’re passionate about people and believe in the power of work to transform lives, this is the role for you.
What You’ll Do
  • Conduct career interest, aptitude, and exploration assessments; provide individualized career counseling and exploration services.
  • Develop personalized career pathway plans that connect individuals to wrap-around services including education, healthcare, financial assistance, skills training, and employment opportunities.
  • Assist individuals with job applications, resume development, interviewing skills, and job search strategies.
  • Deliver essential skills training including soft skills, professional communication and etiquette, and digital literacy to support job readiness and career advancement.
  • Provide digital skills training to enhance participants’ proficiency in using technology for job search and career exploration.
  • Facilitate study groups, practice labs, and workshops both in-person and virtually; proctor exams and moderate self-paced learning modules on site.
  • Cultivate relationships with employers to identify job opportunities and educate employers and partners about Goodwill’s mission and workforce development initiatives.
  • Stay current on labor market trends, employment opportunities, and career development resources to inform services and programming.
  • Promote Workforce Development services by attending community events, hosting orientations, and presenting to small and large groups.
  • Support employment retention through ongoing career counseling and follow-up services.
  • Enter data into the CaseWorthy case management system and systems required by specific contracts with accuracy and integrity; maintain detailed case files and documentation to track individual progress and outcomes.
  • Assist with program evaluation, reporting, and accountability to achieve quality program outcomes.
  • Maintain Opportunity Hub hardware inventory and report equipment issues.
  • Assist the organization in maintaining compliance with applicable standards and federal, state, and local regulations.
  • Maintain strict confidentiality of all sensitive client and program information.
  • Perform other duties as assigned.
What We’re Looking For
  • At least two years of experience in human services, workforce development, human resources, training/instruction, or a related field.
  • Bachelor’s degree preferred; relevant certifications a plus. An equivalent combination of education and experience may be considered.
  • Demonstrated ability to conduct career assessments and develop personalized career plans.
  • Strong understanding of labor market trends, employment opportunities, and career development resources.
  • Ability to build rapport and establish trust with individuals from diverse backgrounds, including those with barriers to employment.
  • Demonstrated ability to deliver engaging in-person and virtual workshops, trainings, and presentations.
  • Proficiency in Microsoft Office Suite or comparable programs; comfortable using case management platforms such as CaseWorthy.
  • Strong written and verbal communication skills with excellent interpersonal and customer service abilities.
  • Highly organized with strong time-management skills and attention to detail; able to thrive in a fast-paced environment.
  • Ability to handle sensitive and confidential information with discretion.
  • Flexibility to work evenings or weekends and travel as needed.
Why This Role?
At Goodwill, we believe work has the power to transform lives. As a Career Navigator at our Opportunity Hub, you’ll see that transformation happen firsthand — helping people discover their potential, build new skills, and secure careers that create lasting change for themselves and their families. You’ll be part of a collaborative, mission-driven team committed to making a real difference in the communities we serve. This is more than a job — it’s a career with purpose.
Organization
Goodwill Delaware and Delaware County, Inc.
Location
Opportunity Hub
Dover, DE
Education
Bachelor’s Preferred
Pay Level
Level 4
This is a direct-hire position with Goodwill of Delaware & Delaware County. Goodwill is an equal opportunity employer committed to a diverse and inclusive workplace.