Virtual Care Coordinator Jobs in Tennessee (NOW HIRING)

Requirement/Must Have:

• 3–5+ years of experience in public health program management, healthcare operations, clinical program coordination, or healthcare technology initiatives.
• Experience managing grant-funded programs, including budgeting, compliance, reporting, and federal or state program requirements.
• Strong understanding of telehealth, care coordination models, and technology-enabled clinical services.
• Knowledge of healthcare systems, specialty care workflows, and rural healthcare delivery.
• Experience with stakeholder engagement and multi-organizational collaboration.
• Strong project management, communication, and organizational skills.
• Proficiency with Microsoft Office Suite and related business applications.

Experience:

• Experience leading multi-stakeholder healthcare or public health programs.
• Experience working with rural clinics, health systems, academic centers, or community-based organizations.
• Experience with EConsult implementation, telehealth programs, or specialty care coordination is strongly preferred.
• Experience developing and monitoring program KPIs, performance metrics, and quality improvement initiatives.
• Experience with HIPAA compliance, healthcare privacy regulations, and federal reporting standards.
• Familiarity with interoperability standards such as FHIR, HL7, EHR systems, and health information exchange.
• Experience conducting program evaluations, analytics reporting, and cost-avoidance analysis.
• Highly desirable experience supporting underserved or rural populations.

Responsibilities:

• Lead statewide strategy for EConsult adoption to improve specialty care access in rural and underserved communities.
• Define program goals, KPIs, turnaround standards, consult volume targets, and equity measures.
• Develop sustainability strategies including reimbursement models, payer engagement, and value-based care alignment.
• Manage federal grant requirements, work plans, reporting deliverables, and compliance activities.
• Oversee budgeting, procurement, contract administration, and fiscal stewardship.
• Ensure compliance with HIPAA, state privacy requirements, and federal reporting standards.
• Coordinate with specialty hubs, healthcare systems, and academic centers to establish service lines and escalation workflows.
• Develop clinical protocols for triage, documentation, follow-up coordination, and care management.
• Lead change management and practice transformation efforts to support provider adoption.
• Develop and deliver training programs for clinicians, care coordinators, and administrative staff.
• Provide technical assistance, onboarding, workflow optimization, and troubleshooting support to rural providers.
• Build statewide networks of clinical champions and peer-learning initiatives.
• Create toolkits, job aids, consult templates, billing guidance, and educational resources.
• Develop data strategies for performance monitoring, equity tracking, outcomes measurement, and continuous quality improvement.
• Prepare quarterly and annual reports for leadership and federal stakeholders.
• Conduct program evaluations and present findings to stakeholders and leadership teams.
• Develop communication plans, provider outreach materials, dashboards, and awareness campaigns.
• Present program updates to executive leadership, boards, legislative bodies, and community forums.

Should Have:

• Strong leadership and strategic planning skills.
• Excellent facilitation and consensus-building abilities.
• Strong analytical and problem-solving capabilities.
• Ability to manage sensitive situations with professionalism and diplomacy.
• Commitment to improving healthcare access, equity, and outcomes for underserved populations.
• Strong customer-service orientation for supporting clinicians and providers.
• Ability to multitask and work effectively under pressure.

Skills:

• Public Health Program Management.
• Telehealth and Virtual Care.
• EConsult Program Implementation.
• Stakeholder Engagement.
• Healthcare Operations.
• Clinical Workflow Optimization.
• Grant Administration and Compliance.
• Budget and Fiscal Management.
• Data Analysis and Reporting.
• Continuous Quality Improvement (CQI).
• HIPAA and Healthcare Compliance.
• FHIR, HL7, EHR Systems, and Health Information Exchange.
• Microsoft Office Suite.
• Communication and Presentation Skills.

Qualification and Education:

• Bachelor’s degree in Public Health, Health Administration, Healthcare Management, Nursing, Public Policy, Business Administration, Information Systems, or related field.
• Master’s degree in Public Health (MPH), Health Administration (MHA), Public Policy, or related discipline is preferred.