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Virtual Call Center Jobs in Rochester, MI (NOW HIRING)

Quality Roots

Virtual Budtender Representative

Berkley, MI · On-site +1

$17 - $19/hr

This isn't a call center job! You'll run a structured daily call queue built inside our custom CRM. You call lapsed customers, listen to their experience, find out what pulled them away, and show ...

Quality Roots

Virtual Budtender Representative

Berkley, MI · On-site

$17 - $19/hr

This isn't a call center job!You'll run a structured daily call queue built inside our custom CRM. You call lapsed customers, listen to their experience, find out what pulled them away, and show them ...

York Risk Services

Care Team Representative

Southfield, MI · On-site

$14.75 - $20/hr

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Sedgwick

Care Team Representative

Southfield, MI · On-site

$14.75 - $20/hr

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

... call center experience * Experience handling a high volume of customer interactions * Strong ... Comprehensive virtual training program lasting approximately 10 weeks * Ongoing coaching and ...

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Virtual Call Center information

See Rochester, MI salary details

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How much do virtual call center jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for virtual call center in Rochester, MI is $12.94, according to ZipRecruiter salary data. Most workers in this role earn between $8.85 and $15.05 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Rochester, MI?

The most popular types of Call Center jobs in Rochester, MI are:

What are popular job titles related to Virtual Call Center jobs in Rochester, MI?

For Virtual Call Center jobs in Rochester, MI, the most frequently searched job titles are:

What cities near Rochester, MI are hiring for Virtual Call Center jobs?

Cities near Rochester, MI with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Rochester, MI as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $26,923 per year, or $12.9 per hour.

Patient Services Specialist I - Patient Billing and Financial Assistance

Troy, MI • On-site

Henry Ford Health
Health Care and Social Assistance • 10K+ employees
Learn more about Henry Ford Healthexternal

$17 - $22.75/hr

Full-time

Posted 14 days ago

Henry Ford Health rating

6.9

Company rating: 6.9 out of 10

Based on 576 frontline employees who took The Breakroom Quiz

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Responds to patient inquiries regarding healthcare accounts receivables across a multi-facility integrated healthcare delivery system, which includes all hospital and professional billing associated with Henry Ford Health inpatient hospitals, outpatient clinics, laboratory, radiology and employed physicians. Communicates effectively with patients, colleagues, providers, system operational staff, supervisors, and managers. Works independently for maximum efficiency in a high-volume billing Call Center.

Qualifications

REQUIRED:

  • High school diploma or G.E.D. equivalent
  • Three (3) years of Call Center experience
  • One (1) year of billing and coding experience
  • Six (6) months of remote work experience
  • Internet connection with minimum 25 Mbps speed and wired connection
  • Ability to interpret insurance billing processes (Primary, Secondary, co-insurance, deductibles, and co-pays)
  • Technical proficiency including navigation, Microsoft Suite, and basic troubleshooting
  • Ability to guide patients through online payment methods
  • Strong communication skills with patients, colleagues, providers, and management
  • Ability to remain calm and de-escalate callers as needed

PREFERRED:

  • Associate's degree in Business Administration, Accounting, Billing, Coding, or related field
  • Healthcare or medical office customer service experience

What Henry Ford Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Henry Ford Health logo

About Henry Ford Health

Sourced by ZipRecruiter

Henry Ford Health provides a full continuum of services from Primary and Preventative care, to Complex and Cpecialty care, Health Insurance, a full suite of home health offerings, Virtual care, Pharmacy, Eye care and other Healthcare retail. It is one of the Nation’s leading Academic Medical Centers, recognized for Clinical excellence in Cancer care, Cardiology and Cardiovascular Surgery, Neurology and Neurosurgery, Orthopedics and Sports medicine, and Multi organ transplants. Consistently ranked among the top five NIH funded institutions in Michigan, Henry Ford Health engages in more than 2,000 research projects annually. Equally committed to educating the next generation of Health Professionals, Henry Ford Health trains more than 4,000 Medical students, Residents and fellows every year across 50+ accredited programs. With more than 33,000 valued team members, Henry Ford Health is also among Michigan’s largest and most Diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Detroit, MI, US

Year founded

1915

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