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Overnight Call Center Jobs in Rochester, MI (NOW HIRING)

Clementine Answers

Call Center Agent

Roseville, MI · On-site

$15 - $18/hr

Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience ...

Credit Union ONE

CALL CENTER AGENT

Ferndale, MI · On-site

$14 - $18.50/hr

When you join Credit Union ONE as a Call Center Representative, you will have the opportunity to make a difference. You will be empowered to deliver exceptional member service to 50 - 100 callers ...

ProCare Rx

Call Center Representative

Southfield, MI

$14.75 - $18.50/hr

Responsible for training call center new hires * Perform related duties as assigned, including but not limited to direct member reimbursements; ID card management and distribution, etc.

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

Call Center Manager Department : Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support concerning the credit union and its products. Offer our members ...

ProCare Rx

Call Center Representative

Southfield, MI · On-site

$14.75 - $18.50/hr

Responsible for training call center new hires * Perform related duties as assigned, including but not limited to direct member reimbursements; ID card management and distribution, etc.

Professional Moving & Storage

Call Center Agent

Detroit, MI · On-site

$14.75 - $19.50/hr

We are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

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All JobsCall Center JobsOvernight Call Center JobsOvernight Call Center Jobs in Rochester, MI

Overnight Call Center information

See Rochester, MI salary details

$9

$16

$23

How much do overnight call center jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for overnight call center in Rochester, MI is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.69 per hour, depending on experience, location, and employer.

What are some unique challenges faced by employees in an overnight call center role, and how can they be managed?

Overnight call center employees often face challenges such as maintaining focus during late hours, managing fatigue, and adapting to a reversed sleep schedule. To overcome these, it's important to establish a consistent sleep routine, use strategies to stay alert during shifts (like taking short breaks and staying hydrated), and communicate regularly with team members for support. Many organizations also provide wellness resources and opportunities for overnight staff to connect and debrief, which helps foster a collaborative and supportive environment.

What Are Overnight Call Center Jobs?

Overnight call center jobs are customer support or IT support jobs. Many facilities, such as hospitals, police stations, and other public buildings remain open 24 hours a day and may need technical support at any time. Similarly, some services, such as credit card and banking services must be able to address customer issues, such as lost or stolen cards or identity theft at any time day or night. At an overnight call center, your duties are to answer inbound telephone calls on the night shift and troubleshoot customer or user issues.

What is the difference between Overnight Call Center vs Customer Service Representative?

AspectOvernight Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, 10 PM to 6 AMDaytime or flexible hours, generally 8 AM to 6 PM
Work EnvironmentCall centers, often in a shared office settingOffice, retail, or remote settings
Required SkillsCommunication, patience, problem-solvingCommunication, problem-solving, customer interaction skills
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles

While both roles involve customer interaction, an Overnight Call Center primarily operates during nighttime hours in a call center environment, focusing on support or sales. Customer Service Representatives typically work during daytime hours and may work in various settings. The roles share similar skills but differ mainly in work hours and environment.

What are the key skills and qualifications needed to thrive as an Overnight Call Center Representative, and why are they important?

To thrive as an Overnight Call Center Representative, you need excellent verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is often required. Strong stress management, patience, and the ability to work independently are key soft skills for excelling during non-traditional hours. These skills ensure effective customer support, accurate information handling, and reliable service when supervision may be limited.

What are overnight call center jobs?

Overnight call center jobs involve working late night or early morning shifts to provide customer service, technical support, or emergency assistance outside of regular business hours. Employees in these roles answer calls, resolve issues, and often handle inquiries from customers in different time zones. These positions may require strong communication skills, patience, and the ability to stay alert during nontraditional work hours. Overnight call center jobs can be found in industries like healthcare, telecommunications, and finance. Some positions may offer remote or hybrid work options.
More about Overnight Call Center jobs
What are the most commonly searched types of Call Center jobs in Rochester, MI? The most popular types of Call Center jobs in Rochester, MI are:
What job categories do people searching Overnight Call Center jobs in Rochester, MI look for? The top searched job categories for Overnight Call Center jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Overnight Call Center jobs? Cities near Rochester, MI with the most Overnight Call Center job openings:
Overnight Call Center jobs near you
Infographic showing various Overnight Call Center job openings in Rochester, MI as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 20% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,293 per year, or $16.5 per hour.
Call Center Representative

Call Center Representative

FreeStar Financial Credit Union

Clinton Township, MI • On-site

$18/hr

Full-time

Retirement, PTO

Posted 10 days ago

Job description

FreeStar Financial Credit Union is looking for an enthusiastic and dynamic Call Center Representative. If you would love to use your passion for customer service to assist our valued members at a growing credit union, this may be the right job for you!

Salary: $18/Hr

Job Location: Clinton Twp

Days: Monday-Friday, Occasional Saturdays

Hours: Full-time

Benefits:

3 weeks paid time off in the first year

401k with up to a 6% match

Tuition Reimbursement

Year-end bonuses

Position Purpose:

The primary purpose of the Member Access Specialist is to assist FreeStar Financial Credit Union in fulfilling our mission through the call center to provide superior service and innovative financial solutions to our membership by meeting their dynamic needs via telephone communications.

What You'll Do In This Role:

Responsible for assisting credit union members in the call center regarding their banking needs.

Provide members a courteous, professional and timely experience through video conferencing software.

Answer credit union member's requests relating to the function and servicing of their accounts through the call center, which include but are not limited to balance, activity, stop payments, resolving debit card issues.

Provide efficient and accurate customer service in transactions which include, but are not limited to, transfers, issue Cashier Checks, and loan payments.

Provide efficient and accurate service in transactions using the ITM which include, but not limited to, check cashing, deposits, withdrawals or transfers.

Meet member needs by cross-selling all products and services offered by the credit union. Must achieve the minimum sales standards as established by management.

Subject Matter Expert (SME) for the credit union's E-services and remote services.

What You'll Bring To FreeStar Financial:

High School Diploma or equivalent.

Minimum of one-three years of similar or related experience in the financial industry, or call center customer service.

What You'll Get Working at FreeStar Financial:

Partner with a talented team helping to provide financial solutions to our members!

Be part of an environment where our service to each other is just as important as our service to our members!

A wonderful opportunity to expand skillset and develop professionally!

Join a Credit Union culture that makes an impact in the community!

Join an organization which appreciates and promotes having balance in your life!

A competitive compensation structure which rewards the contributions of our team members!



Job Posted by ApplicantPro