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Virtual Call Center Trainee Jobs in Illinois (NOW HIRING)

Aspen Dental

Bilingual Scheduling Center Agent

IL

$17/hr

Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

Camping World

RV Call Center Technician

Lincolnshire, IL · Remote

$24.22 - $29.08/hr

Virtual Diagnostics & Support: Answer incoming calls and digital inquiries from Elite members to provide real-time troubleshooting for RV accessories and mechanical disablement situations.

Camping World

RV Call Center Technician

Lincolnshire, IL · On-site

$24.22 - $29.08/hr

Virtual Diagnostics & Support: Answer incoming calls and digital inquiries from Elite members to provide real-time troubleshooting for RV accessories and mechanical disablement situations.

Camping World

RV Call Center Technician

Lincolnshire, IL · Remote

$24.22 - $29.08/hr

Virtual Diagnostics & Support: Answer incoming calls and digital inquiries from Elite members to provide real-time troubleshooting for RV accessories and mechanical disablement situations.

TRUSTBANK

Onsite - Virtual Universal Banker

Olney, IL

$18 - $21/hr

Description JOB TITLE: VIRTUAL UNIVERSAL BANKER DEPARTMENT: CUSTOMER EXPERIENCE REPORTS TO ... Prior retail banking, customer service, call center, or digital banking experience is preferred but ...

Buckle

Management Trainee Program

Edwardsville, IL · On-site

$20 - $24/hr

Virtual Care 24/7 access to general, behavioral, and dermatology consultations. Mental Health ... For state specific information, refer to the Teammate Center. #LI-Onsite *Please contact ...

Buckle

Management Trainee Program

Edwardsville, IL · On-site

$20 - $24/hr

Virtual Care 24/7 access to general, behavioral, and dermatology consultations. Mental Health ... For state specific information, refer to the Teammate Center. #LI-Onsite *Please contact ...

Pacer Group

Customer Service HR Service center

Schaumburg, IL · On-site

$15.75 - $21.50/hr

Previous experience in a call center, HR service center, payroll environment, or customer support ... Position will be primarily virtual but requires scheduled in office days in Schaumburg, IL twice ...

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Showing results 21-40

All JobsCall Center JobsVirtual Call Center Trainee JobsVirtual Call Center Trainee Jobs in Illinois

Virtual Call Center Trainee information

What is a virtual call center trainee?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

What are the key skills and qualifications needed to thrive as a virtual call center trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What are some common challenges faced by virtual call center trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Illinois?

The most popular types of Virtual Call Center jobs in Illinois are:

What are popular job titles related to Virtual Call Center Trainee jobs in Illinois?

For Virtual Call Center Trainee jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Trainee jobs in Illinois look for?

The top searched job categories for Virtual Call Center Trainee jobs in Illinois are:

What cities in Illinois are hiring for Virtual Call Center Trainee jobs?

Cities in Illinois with the most Virtual Call Center Trainee job openings:

Virtual Call Center Trainee jobs near you

Bilingual Scheduling Center Agent

Aspen Dental

IL

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Aspen Dental rating

6.3

Company rating: 6.3 out of 10

Based on 464 frontline employees who took The Breakroom Quiz

668th of 898 rated healthcare providers

Job description

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access.  

Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health.  

We have full-time and part-time positions available. Virtual training classes begin soon, don’t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people’s lives. Most importantly, you’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same. 

Job Duties: 

  • Work with patients to schedule appointments, as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services,  

  • Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns 

  • Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals.  

  • Additional duties as assigned by the Call Center Leadership team 

Job Requirements: 

  • High School Diploma or equivalent required 

  • Must be professionally proficient in both English and Spanish 

  • 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred  

  • Desire to succeed in a fast-paced, goal and consumer driven environment  

  • Communication skills, with the ability to speak clearly and professionally  

  • Tech-savvy - Ability to navigate provided technology efficiently 

  • Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload 

  • Must have a quiet, HIPPA compliant, private workspace   

  • Some evening and weekend scheduling availability required 

Compensation and Benefits:  

  • Pay rate: $17.00/per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days.   

  • Various full and part-time shifts available 

  • Comprehensive Health, Dental and Vision insurance offerings 

  • Paid time off 

  • 401K – with generous company match  

Apply today for immediate consideration and begin your career journey with Aspen Dental!  


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