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Virtual Call Center Trainee Jobs in Illinois (NOW HIRING)

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

Regular attendance in virtual team meetings and training sessions. Availability during standard ... Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability ...

Transdev

Call Center Trainer

Tinley Park, IL

$22.28 - $27.23/hr

Call Center Trainer Transdev is looking for a Call Center Trainer to join our team in Tinley Park ... Able to effectively work with team management and provide quality feedback to trainees in both ...

Transdev

Call Center Trainer

Tinley Park, IL · On-site

$22.28 - $27.23/hr

Call Center Trainer Transdev is looking for a Call Center Trainer to join our team in Tinley Park ... Able to effectively work with team management and provide quality feedback to trainees in both ...

MSGCU

PartTime Call Center

Plainfield, IL · On-site

$15.50 - $19.50/hr

Job Summary Entry level position for trainee inspector who will ultimately be able to undertake basic inspection and sampling work performed in the field, complete necessary paperwork, correctly ...

wm

Customer Service Call Center Representative

Lombard, IL · On-site

$15 - $20/hr

Oct 5 & Oct 19, 2026 Must Attend 7 weeks of Virtual Training! Remote Position: Must live 50 miles within a WM Call Center site near the following states: AZ, AL, TN, TX, WI, IL, MA, PA, MS Day Shift:

New

Illinois Mutual

Policy Service Rep Trainee

Peoria, IL · On-site

$33K - $34K/yr

Policy Service Representative Trainee The Service Representative Trainee provides customer service ... This position reports to the Call Center Supervisor. At Illinois Mutual, our culture is built ...

Proman Staffing

Virtual Recruiter

Northbrook, IL · On-site

Maintains call center database by logging all applicable information. * Updates job knowledge by participating in educational opportunities. * Enhances organization reputation by accepting ownership ...

Proman Staffing

Virtual Recruiter

Northbrook, IL · On-site

Maintains call center database by logging all applicable information. * Updates job knowledge by participating in educational opportunities. * Enhances organization reputation by accepting ownership ...

Proman Staffing

Virtual Recruiter

Northbrook, IL · On-site

Maintains call center database by logging all applicable information. * Updates job knowledge by participating in educational opportunities. * Enhances organization reputation by accepting ownership ...

ULINE

Customer Service Management Trainee

Gurnee, IL · On-site

$34/hr

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on ...

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All JobsCall Center JobsVirtual Call Center Trainee JobsVirtual Call Center Trainee Jobs in Illinois

Virtual Call Center Trainee information

What are some common challenges faced by virtual call center trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What is a virtual call center trainee?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

Can I be a virtual call center trainee without experience?

Virtual call center trainee positions often do not require prior experience, as training is typically provided to develop necessary skills such as communication and customer service. Basic computer literacy and a quiet work environment are usually sufficient to start, making these roles accessible to beginners.

How do you get a virtual call center trainee job with no experience?

To become a virtual call center trainee with no experience, focus on developing strong communication skills, basic computer proficiency, and a customer service mindset. Many companies offer entry-level training programs that do not require prior experience, and completing relevant online courses or certifications can improve your chances of being hired.

What are the key skills and qualifications needed to thrive as a virtual call center trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Illinois? The most popular types of Virtual Call Center jobs in Illinois are:
What are popular job titles related to Virtual Call Center Trainee jobs in Illinois? For Virtual Call Center Trainee jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Trainee jobs in Illinois look for? The top searched job categories for Virtual Call Center Trainee jobs in Illinois are:
Virtual Call Center Trainee jobs near you

Call Center Manager

Abbott Laboratories Employees Credit Union

Gurnee, IL • On-site

$63K - $105K/yr

Full-time

Posted 11 days ago

Job description

SUMMARY: The Call Center Manager provides day-to-day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high-performing team, advancing a culture of service quality, accountability, and continuous improvement. The manager is accountable for the overall member experience, operational performance, employee development, and achievement of departmental service and sales objectives.

ESSENTIAL FUNCTIONS:

  • Provide leadership, coaching, and development for employees through regular one-on-one meetings, performance evaluations, feedback, and professional development planning.
  • Own departmental service, quality, productivity, and sales metrics, using data and performance trends to drive continuous improvement.
  • Model and reinforce the credit union’s service quality standards while partnering with the Service Quality Analyst to deliver exceptional member experiences.
  • Work closely with the Vice President of Virtual Services to support strategic initiatives, budgeting, operational planning, and process improvement efforts.
  • Ensure appropriate staffing, scheduling, and workforce management to consistently meet member service expectations.
  • Build strong partnerships across departments to improve operational efficiency and create seamless member experiences.
  • Serve as the primary operational contact for key call center vendors by managing vendor relationships, monitoring service levels, resolving issues, evaluating performance, and ensuring vendor partnerships support organizational goals and an exceptional member experience.
  • Ensure compliance with all applicable regulations, policies, procedures, and credit union standards.
  • Ownership of call center policies, procedures, training resources, and monthly reporting.
  • Research and resolves escalated member inquiries and complaints.
  • Other duties as may be assigned


QUALIFICATIONS:

  • Education Required: High School Diploma or equivalent (GED)
  • Education Preferred: Bachelor’s degree in Business Administration or related field
  • Experience Required: Three (3) years of call center experience in a financial institution and three (3) years of management experience
  • Experience Preferred: Five (5) years of management experience


The base pay for this position is $63,445.33 to $105,738.89 annually. In specific locations, the pay range may vary from the range posted. Click here to learn more about ALEC and our benefits.