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Virtual Call Center Representative Jobs in Two Rivers, WI

Schneider

Recruiting Representative

Green Bay, WI · On-site

Recruiting Representative Work model:On-Site Location:Green Bay, WI, USA Shift:First shift Job level:Individual Contributor Schedule:Full time; Monday-Friday, 9 a.m. - 6 p.m. Apply now Get job alerts ...

HiFyve

Customer Service Representative

Luxemburg, WI · On-site

$18.60/hr

Customer Service Representative HiFyve is hiring a Customer Service Representative for a ... of call center environment experience preferred. Proficiency with MS Office, including Excel ...

HiFyve

Customer Service Representative

Luxemburg, WI

$18.60 - $25/hr

HiFyve is hiring a Customer Service Representative for a manufacturing facility! Shift Options ... of call center environment experience preferred. Proficiency with MS Office, including Excel ...

Aspen Dental

Dentist - DDS / DMD

Manitowoc, WI · On-site

$300K - $450K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Associatedbank

Virtual Financial Advisor

Green Bay, WI · On-site

$21.64 - $37.09/hr

Associated Bank requires you to directly represent yourself and your own experiences during the ... Own client relationships within the Guidance Center model by setting clear service expectations and ...

Aspen Dental

Dentist - DDS / DMD

Ashwaubenon, WI

$200K - $300K/yr

... call center, learning and development, plus so much more    *Source: ADA Health Policy ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

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All JobsCall Center Representative JobsVirtual Call Center Representative JobsVirtual Call Center Representative Jobs in Two Rivers, WI

Virtual Call Center Representative information

See Two Rivers, WI salary details

$14

$24

$33

How much do virtual call center representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for virtual call center representative in Two Rivers, WI is $24.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.77 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by virtual call center representatives, and how can they be managed effectively?

Virtual Call Center Representatives often face challenges such as managing high call volumes, navigating technical issues remotely, and maintaining motivation while working independently. Effective time management and staying organized are crucial for handling these demands. Building strong communication skills and proactively seeking support from supervisors or colleagues can also help address isolation and technical difficulties. Many companies provide regular training and virtual team meetings to foster collaboration and ensure representatives feel connected and supported.

What is the difference between Virtual Call Center Representative vs Customer Service Agent?

FeatureVirtual Call Center RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupRemote or in-office customer service centers
Industry UsageCommon in call centers handling outbound/inbound callsUsed across various industries for customer support roles
Job FocusHandling calls, providing product/service info, troubleshootingAssisting customers, resolving issues, processing orders

The Virtual Call Center Representative and Customer Service Agent roles share similar credentials and work environments, often involving remote work and customer interaction. However, Virtual Call Center Representatives typically work specifically within call centers handling outbound and inbound calls, while Customer Service Agents may work in diverse settings and handle a broader range of customer support tasks.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Outstanding active listening, patience, and professionalism help you deliver excellent service and handle challenging situations. These skills ensure efficient customer support, high satisfaction rates, and smooth remote operations.

What is a virtual call center representative?

Virtual call center representatives are customer service professionals who handle calls and other communications from customers while working remotely, usually from their own homes. They provide support, answer questions, resolve issues, and sometimes assist with sales using phone, email, or chat tools. These representatives use specialized software to connect with customers and often follow scripts and guidelines set by their employer. The role requires strong communication skills, computer literacy, and the ability to work independently. Many companies hire virtual call center representatives to offer flexible support to customers across different time zones.
What cities near Two Rivers, WI are hiring for Virtual Call Center Representative jobs? Cities near Two Rivers, WI with the most Virtual Call Center Representative job openings:
Virtual Call Center Representative jobs near you
Infographic showing various Virtual Call Center Representative job openings in Two Rivers, WI as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,273 per year, or $24.2 per hour.

Test Center Administrator (PT)

Prometric

Ashwaubenon, WI • On-site

$16/hr

Full-time, Part-time

Vision, Retirement, PTO

Re-posted 25 days ago

Prometric rating

4.4

Company rating: 4.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

471st of 488 rated business services

Job description

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Test Center Administrator
REPORTS TO: Test Center Manager
DEPARTMENT: Test Center
LOCATION: Ashwaubenon, WI
TEST CENTER ADDRESS: 1525 Park Pl #400, Ashwaubenon, WI 54304
Please complete this brief questionnaire
What To Expect On First Day(VIDEO)
JOB OVERVIEW:
The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.
Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.
PERKS for employees hired for 20+ hours:
  • 12 Paid Holidays Off annually based on work schedule and start date
  • No selling or quotas
  • Office setting environment
  • No inventory, stocking, floor moves or overnight shifts!
  • Paid training
  • Sick time prorated based on start date
  • 401K
  • Employee Assistance Program
  • Vision
  • FSA

Include these PERKS for employees hired for Full Time:
  • Legal
  • Vacation

AVAILABLE SCHEDULE:
  • Part Time - Hours Will Vary
  • Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
  • Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
  • This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.
  • Schedules are available 2 weeks in advance.

RESPONSIBILITIES:
  • Maintain and apply expert knowledge of test center policies, practices and procedures
  • Greet examinees and verify identification
  • Perform required security checks including the use of wands
  • Continuously monitor candidates as they complete exams
  • Report and/or resolve candidate issues with urgency
  • Maintain secure environment and materials in the test center at all times
  • Ensure every candidate receives a fair and comfortable testing experience
  • Report any occurrences outside company guidelines
  • Ability to be flexible with scheduling based on Prometric days of operations
  • Represent Prometric's vision, mission and values
  • Safeguard the test center from misconduct
  • If applicable, digitally scan and record candidate fingerprint identification

QUALIFICATIONS:
EDUCATION:
  • High school diploma or equivalent required
  • College experience a plus

EXPERIENCE:
  • Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
  • Must be 18 years of age to qualify

SKILLS:
  • Ability to communicate professionally and effectively with candidates and coworkers
  • Ability to write detailed and accurate reports and correspondence
  • Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
  • Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

PHYSICAL JOB REQUIREMENTS
  • Must be able to bend, stoop, and lift up to 40 pounds
  • Ability to remain in a stationary position for extended periods of time while administering exams
  • Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
  • Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
  • Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

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