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Virtual Call Center Representative Jobs in Milan, IL

Collabera

HR Benefit Representative

Moline, IL

Industry Manufacturing Work Location Moline IL 61265 Job Title HR Benefit Representative Duration 3 ... Standard call center hours are Monday-Friday, 8:00 am - 4:30 pm. Occasionally may have to cover a ...

Collabera

Customer Service Representative

Milan, IL · On-site

$15.25 - $20.75/hr

Industry Manufacturing Work Location East Milan IL 61264 Job Title Customer Service Representative Duration 3 Years (Strong possibility of extension) This person will be working in a call center ...

R3 Roofing & Exteriors

HVAC CSR / Dispatcher

Davenport, IA · On-site

$16.25 - $20.25/hr

Position: CSR/Dispatcher Location: Davenport, IA Company: R3 Heating & Air (A Division of R3 ... Prior dispatching, scheduling, or call center experience (HVAC or trades industry preferred)

vTech Solution

Customer Service Representative

Davenport, IA · On-site

$15.25 - $20.75/hr

Customer Service Representative vTech can help you avoid the daunting task of writing and posting ... This will be a call center type position- making outbound calls for scheduling purposes for their ...

Summit BHC

Intake RN-Acute

Bettendorf, IA · On-site

Communicates projected admissions to designated internal representative in a timely manner. * Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission requests ...

Summit BHC

Intake RN-Acute

Bettendorf, IA · On-site

Communicates projected admissions to designated internal representative in a timely manner. * Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission requests ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Davenport, IA · On-site +1

$11 - $20/hr

Center Manager and Coach Position Overview: As a Telephone Sales Representative (TSR), you will be ... Utilize fundraising call structure, appropriate political reasons, and transition phrases as ...

Aspen Dental

Associate Dentist

Davenport, IA · On-site

$180K - $215K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Aspen Dental

Associate Dentist

Moline, IL · On-site

$180K - $215K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Aspen Dental

Associate Dentist

Davenport, IA · On-site

$180K - $215K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

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Virtual Call Center Representative information

See Milan, IL salary details

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How much do virtual call center representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for virtual call center representative in Milan, IL is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by virtual call center representatives, and how can they be managed effectively?

Virtual Call Center Representatives often face challenges such as managing high call volumes, navigating technical issues remotely, and maintaining motivation while working independently. Effective time management and staying organized are crucial for handling these demands. Building strong communication skills and proactively seeking support from supervisors or colleagues can also help address isolation and technical difficulties. Many companies provide regular training and virtual team meetings to foster collaboration and ensure representatives feel connected and supported.

What is the difference between Virtual Call Center Representative vs Customer Service Agent?

FeatureVirtual Call Center RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupRemote or in-office customer service centers
Industry UsageCommon in call centers handling outbound/inbound callsUsed across various industries for customer support roles
Job FocusHandling calls, providing product/service info, troubleshootingAssisting customers, resolving issues, processing orders

The Virtual Call Center Representative and Customer Service Agent roles share similar credentials and work environments, often involving remote work and customer interaction. However, Virtual Call Center Representatives typically work specifically within call centers handling outbound and inbound calls, while Customer Service Agents may work in diverse settings and handle a broader range of customer support tasks.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Outstanding active listening, patience, and professionalism help you deliver excellent service and handle challenging situations. These skills ensure efficient customer support, high satisfaction rates, and smooth remote operations.

What is a virtual call center representative?

Virtual call center representatives are customer service professionals who handle calls and other communications from customers while working remotely, usually from their own homes. They provide support, answer questions, resolve issues, and sometimes assist with sales using phone, email, or chat tools. These representatives use specialized software to connect with customers and often follow scripts and guidelines set by their employer. The role requires strong communication skills, computer literacy, and the ability to work independently. Many companies hire virtual call center representatives to offer flexible support to customers across different time zones.

What cities near Milan, IL are hiring for Virtual Call Center Representative jobs?

Cities near Milan, IL with the most Virtual Call Center Representative job openings:

Virtual Call Center Representative jobs near you

HR Benefit Representative

Collabera

Moline, IL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.


Job Description

Position Details: 

Industry Manufacturing

Work Location Moline IL 61265

Job Title HR Benefit Representative

Duration 3 Years (Strong possibility of extension)


Job Description:       

Manager is seeking an HR Shared Services (HRSS) Representative in the HRSS call center. 

This position will be responsible for answering calls 100% in regards to benefit questions, logging call notes and following up on cases/inquiries/requests. 

High school diploma with a combination of 2-3 years of call center and/or HR benefits experience required. 

A 2- or 4-year degree is preferred, so manager will consider candidates with less experience if they have a relevant degree (Human Resources, Business Administration, etc.). 

Standard call center hours are Monday-Friday, 8:00 am - 4:30 pm. 

Occasionally may have to cover a late shift (every 7th or 8th week) from 8:30 am - 5:00 pm. 

Overtime is rare, but may have the need during busy times. 

This is NOT just a high-volume, call center position - this person will be taking calls in a call center environment. 

Qualifications

Must have good telephone manner/customer service focus, be highly organized, able to multi-task, team oriented, have a high level of attention to accuracy/detail, and be able to maintain a high level of confidentiality. 

Any experience working with SAP is beneficial, but not required. 

Manager is more focused on call center experience over HR experience.

Additional Information

To know more about the position, please contact:

Monaliza Santiago

314-815-5414

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