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Virtual Call Center Representative Jobs in Baton Rouge, LA

The Boyd Group

CSR

Baton Rouge, LA

$15.25 - $21/hr

Glass America is seeking a Customer Service Representative to support daily shop operations by ... service, call center, or customer-facing experience * Ability to manage multiple priorities in a ...

XL Parts LLC

Inside Sales Rep

Gonzales, LA · On-site

We are seeking an Inside Sales Representative to work in our Call Center. The Inside Sales Representative will handle high volume incoming sales inquiries and help customers with their purchases. Key ...

GO RIDE LLC

Customer Service Reservationist

Baton Rouge, LA · On-site

$10 - $12/hr

... the call center. • Works with Dispatch to ensure customers are picked up within committedtimeframe. • Follows approved policies and procedures to complete daily tasks. • Cancels trips and ...

Prometric

Test Center Administrator (FT)

Baton Rouge, LA · On-site

$15/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

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All JobsCall Center Representative JobsVirtual Call Center Representative JobsVirtual Call Center Representative Jobs in Baton Rouge, LA

Virtual Call Center Representative information

See Baton Rouge, LA salary details

$10

$17

$24

How much do virtual call center representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for virtual call center representative in Baton Rouge, LA is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What is a virtual call center representative?

Virtual call center representatives are customer service professionals who handle calls and other communications from customers while working remotely, usually from their own homes. They provide support, answer questions, resolve issues, and sometimes assist with sales using phone, email, or chat tools. These representatives use specialized software to connect with customers and often follow scripts and guidelines set by their employer. The role requires strong communication skills, computer literacy, and the ability to work independently. Many companies hire virtual call center representatives to offer flexible support to customers across different time zones.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Outstanding active listening, patience, and professionalism help you deliver excellent service and handle challenging situations. These skills ensure efficient customer support, high satisfaction rates, and smooth remote operations.

What are some common challenges faced by virtual call center representatives, and how can they be managed effectively?

Virtual Call Center Representatives often face challenges such as managing high call volumes, navigating technical issues remotely, and maintaining motivation while working independently. Effective time management and staying organized are crucial for handling these demands. Building strong communication skills and proactively seeking support from supervisors or colleagues can also help address isolation and technical difficulties. Many companies provide regular training and virtual team meetings to foster collaboration and ensure representatives feel connected and supported.

What is the difference between Virtual Call Center Representative vs Customer Service Agent?

FeatureVirtual Call Center RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupRemote or in-office customer service centers
Industry UsageCommon in call centers handling outbound/inbound callsUsed across various industries for customer support roles
Job FocusHandling calls, providing product/service info, troubleshootingAssisting customers, resolving issues, processing orders

The Virtual Call Center Representative and Customer Service Agent roles share similar credentials and work environments, often involving remote work and customer interaction. However, Virtual Call Center Representatives typically work specifically within call centers handling outbound and inbound calls, while Customer Service Agents may work in diverse settings and handle a broader range of customer support tasks.

What are the most commonly searched types of Call Center Representative jobs in Baton Rouge, LA?

The most popular types of Call Center Representative jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Virtual Call Center Representative jobs?

Cities near Baton Rouge, LA with the most Virtual Call Center Representative job openings:

Virtual Call Center Representative jobs near you
Infographic showing various Virtual Call Center Representative job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,775 per year, or $17.2 per hour.

CSR

The Boyd Group

Baton Rouge, LA

$15.25 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Company: Glass America

LA Baton Rouge - 300063Great Teams Don't Happen by Accident

Built with Intent. Driven by YOU.

At the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.


Ready to grow with a team that's built for your success? Apply today.


Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.


Job Description:

Glass America is seeking a Customer Service Representative to support daily shop operations by professionally assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records. This role is ideal for an organized, dependable, and technology-comfortable individual who thrives in a fast-paced, customer-facing environment and is motivated to help the team meet production and service goals.

Key Job Responsibilities

  • Professionally handle customer interactions and general inquiries, both in person and over the phone.
  • Have a sense of urgency when scheduling customer appointments.
  • Maintain regular communication with Auto Glass Technicians in the field
  • Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
  • Follow our step by step process to provide quotes on our competitively priced installation and repair services
  • Take proactive actions to help your team meet shop production goals and budgetary objectives.
  • Complete work orders, enter customer information, and keep records accurate and up to date
  • Maintain a clean, well-organized, customer-ready store environment
  • Support inventory checks, part deliveries, and job confirmations as needed
  • Work closely with your technicians, market leadership, and Inside Sales teams

Education and/or Experience Required

  • 1-3 years of retail, auto service, call center, or customer-facing experience
  • Ability to manage multiple priorities in a fast-moving environment
  • Experience using dashboards, performance tools, and CRM systems

Required Skills/Abilities

  • Ability to multitask between walk-in customers, phone calls, and technician support
  • Use performance insights and data to coach, recognize wins, and improve results
  • Strong communication and listening skills
  • Ability to stand and move around the store for extended periods
  • A professional appearance and willingness to wear provided PPE
  • Ability to stand and move around the store for extended periods

Preferred Education and/or Experiencees

  • 1-3 years of sales, retail, auto service, call center, or customer-facing experience
  • High school diploma or GED

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

What Glass America offers you:

Full Time (30 or more hours per week) employees enjoy

  • 80 hours of paid time off annually.

  • 80 hours paid parental leave.

  • 6 paid holidays annually.

  • Medical, Prescription Drug, Dental & Vision Insurance.

  • 401(k) Retirement Plan with Company Match.

  • Employer Paid Short-Term Disability & Life Insurance.

  • Additional Voluntary Life Insurance.

  • Free prescription or non prescription safety glasses each year.

  • Voluntary Daily Pay option available

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

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