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Virtual Call Center Representative Jobs in Baton Rouge, LA

prometric

Test Center Administrator (FT)

Baton Rouge, LA

$12.75 - $15.25/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Baton Rouge, LA · On-site

$12.75 - $15.25/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Baton Rouge, LA · On-site

$12.75 - $15.25/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

The Boyd Group

CSR

Baton Rouge, LA · On-site

$15.25 - $21/hr

Glass America is seeking a Customer Service Representative to support daily shop operations by ... service, call center, or customer-facing experience * Ability to manage multiple priorities in a ...

The Boyd Group

CSR

Baton Rouge, LA · On-site

$14 - $19/hr

Glass America is seeking a Customer Service Representative to support daily shop operations by ... call center, or customer-facing experience Ability to manage multiple priorities in a fast-moving ...

The Boyd Group

CSR

Baton Rouge, LA · On-site

$14 - $19/hr

Glass America is seeking a Customer Service Representative to support daily shop operations by ... call center, or customer-facing experience Ability to manage multiple priorities in a fast-moving ...

Glass America

CSR

Baton Rouge, LA

$14 - $19/hr

Glass America is seeking a Customer Service Representative to support daily shop operations by ... service, call center, or customer-facing experience * Ability to manage multiple priorities in a ...

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Showing results 21-40

All JobsCall Center Representative JobsVirtual Call Center Representative JobsVirtual Call Center Representative Jobs in Baton Rouge, LA

Virtual Call Center Representative information

See Baton Rouge, LA salary details

$10

$17

$24

How much do virtual call center representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for virtual call center representative in Baton Rouge, LA is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What is a virtual call center representative?

Virtual call center representatives are customer service professionals who handle calls and other communications from customers while working remotely, usually from their own homes. They provide support, answer questions, resolve issues, and sometimes assist with sales using phone, email, or chat tools. These representatives use specialized software to connect with customers and often follow scripts and guidelines set by their employer. The role requires strong communication skills, computer literacy, and the ability to work independently. Many companies hire virtual call center representatives to offer flexible support to customers across different time zones.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Outstanding active listening, patience, and professionalism help you deliver excellent service and handle challenging situations. These skills ensure efficient customer support, high satisfaction rates, and smooth remote operations.

What are some common challenges faced by virtual call center representatives, and how can they be managed effectively?

Virtual Call Center Representatives often face challenges such as managing high call volumes, navigating technical issues remotely, and maintaining motivation while working independently. Effective time management and staying organized are crucial for handling these demands. Building strong communication skills and proactively seeking support from supervisors or colleagues can also help address isolation and technical difficulties. Many companies provide regular training and virtual team meetings to foster collaboration and ensure representatives feel connected and supported.

What is the difference between Virtual Call Center Representative vs Customer Service Agent?

FeatureVirtual Call Center RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupRemote or in-office customer service centers
Industry UsageCommon in call centers handling outbound/inbound callsUsed across various industries for customer support roles
Job FocusHandling calls, providing product/service info, troubleshootingAssisting customers, resolving issues, processing orders

The Virtual Call Center Representative and Customer Service Agent roles share similar credentials and work environments, often involving remote work and customer interaction. However, Virtual Call Center Representatives typically work specifically within call centers handling outbound and inbound calls, while Customer Service Agents may work in diverse settings and handle a broader range of customer support tasks.

What are the most commonly searched types of Call Center Representative jobs in Baton Rouge, LA?

The most popular types of Call Center Representative jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Virtual Call Center Representative jobs?

Cities near Baton Rouge, LA with the most Virtual Call Center Representative job openings:

Virtual Call Center Representative jobs near you
Infographic showing various Virtual Call Center Representative job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,775 per year, or $17.2 per hour.

Contact Center Supervisor

Window World of Baton Rouge

Baton Rouge, LA

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Contact Center Supervisor

Window World | Baton Rouge, LA
$60,000–$75,000 per year | Paid Weekly

Join the Window World Team

Window World, America's leading replacement window company, is looking for an experienced Contact Center Supervisor to lead and support our Baton Rouge Contact Center team.

This is a hands-on leadership role for someone who enjoys coaching employees, improving team performance, solving customer issues, and creating a great customer experience. You'll work directly with Contact Center representatives to help them succeed while ensuring the team meets service, quality, and performance goals.

If you're an experienced contact center leader who's ready to take the next step in your career, we'd love to meet you.

What You'll Do
  • Lead, coach, and support Contact Center representatives in their day-to-day responsibilities
  • Conduct regular one-on-one coaching sessions and provide actionable feedback
  • Monitor team performance, productivity, service levels, and quality expectations
  • Identify training and development opportunities to help employees improve and grow
  • Assist team members with complex or escalated customer concerns
  • Lead team huddles, refresher trainings, and knowledge-sharing sessions
  • Help ensure customers receive consistent, professional service across phone, email, chat, and text
  • Recognize strong performance and help create initiatives that encourage employee engagement
  • Identify opportunities to improve Contact Center processes, workflows, and the overall customer experience
  • Support the implementation of new processes, technology, and customer service initiatives
  • Partner with leadership to achieve department and company goals
What We're Looking For
  • 5+ years of experience in a contact center, call center, or customer service environment
  • 3+ years of supervisory or people leadership experience
  • Bachelor's degree in Business, Communications, or a related field preferred
  • Proven ability to coach, motivate, and develop employees
  • Strong leadership and communication skills
  • Experience monitoring performance metrics and improving team results
  • Strong problem-solving and conflict-resolution skills
  • Ability to professionally handle escalated customer situations
  • Organized and able to prioritize in a fast-paced environment
  • Proficiency with Microsoft Office, CRM systems, and contact center software
  • Positive, professional, and team-oriented leadership style
Schedule & Location

This is an in-person position at our Baton Rouge headquarters:

8405 Airline Hwy, Baton Rouge, LA 70815

Schedule: Monday–Friday, 8:00 AM–5:00 PM, with rotating Saturdays from 8:00 AM–12:00 PM.

Why Join Window World?
  • $60,000–$75,000 annual salary, depending on experience
  • Paid weekly
  • 401(k) with company matching contributions
  • Health, dental, and vision insurance
  • Paid Time Off (PTO)
  • Vacation time that accrues over time
  • Professional development and advancement opportunities
  • Opportunity to lead and develop a customer-focused team with an established national company
Take the Next Step in Your Leadership Career

If you're a motivated Contact Center leader who knows how to bring out the best in a team while delivering an excellent customer experience, apply today to join Window World!

Apply