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Virtual Call Center Representative Jobs in Michigan

Xtend

Call Center Representative

Grand Rapids, MI · On-site

$15 - $16/hr

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this ...

Edward Rose & Sons

Call Center Representative

Portage, MI · On-site

$15.25 - $19/hr

The Call Center Representative is responsible for managing large amounts of inbound and outbound customer calls and emails regarding their broadband services in a timely manner. This correspondence ...

CU Asterisk

Call Center Representative

Grand Rapids, MI

$15.25 - $19.25/hr

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this ...

Xtend

Call Center Representative

Grand Rapids, MI

$15.25 - $19.25/hr

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this ...

CU*Answers

Call Center Representative

Grand Rapids, MI · On-site

$14.75 - $18.50/hr

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this ...

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

May cross-train or assist in cross-training other call center representatives. * May fill in for the member service, teller, or lending positions when needed. * Process requests to Skip Loan Payments.

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

May cross-train or assist in cross-training other call center representatives. * May fill in for the member service, teller, or lending positions when needed. * Process requests to Skip Loan Payments.

MSGCU

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

Call Center Representatives will work an average of 40 hours per week during our call center hours: Monday-Wednesday 8am-5pm, Thursday 8am-6pm, Friday 8am-7pm, and Saturday 8am-1pm. Overview of ...

Thornton and Grooms

Be Seen First

Call Center Representative

Farmington Hills, MI · On-site

$18 - $24/hr

Customer Service Representative Are you friendly, fast-paced, and passionate about creating a great ... What You Bring 2-3 years of customer service or call center experience, strong communication and ...

Thornton and Grooms

Call Center Representative

Farmington, MI · On-site

$15.75 - $19.75/hr

Customer Service Representative Are you friendly, fast-paced, and passionate about creating a great ... What You Bring 2-3 years of customer service or call center experience, strong communication and ...

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Virtual Call Center Representative information

See Michigan salary details

$9

$15

$21

How much do virtual call center representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for virtual call center representative in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What are some common challenges faced by virtual call center representatives, and how can they be managed effectively?

Virtual Call Center Representatives often face challenges such as managing high call volumes, navigating technical issues remotely, and maintaining motivation while working independently. Effective time management and staying organized are crucial for handling these demands. Building strong communication skills and proactively seeking support from supervisors or colleagues can also help address isolation and technical difficulties. Many companies provide regular training and virtual team meetings to foster collaboration and ensure representatives feel connected and supported.

What is the difference between Virtual Call Center Representative vs Customer Service Agent?

FeatureVirtual Call Center RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupRemote or in-office customer service centers
Industry UsageCommon in call centers handling outbound/inbound callsUsed across various industries for customer support roles
Job FocusHandling calls, providing product/service info, troubleshootingAssisting customers, resolving issues, processing orders

The Virtual Call Center Representative and Customer Service Agent roles share similar credentials and work environments, often involving remote work and customer interaction. However, Virtual Call Center Representatives typically work specifically within call centers handling outbound and inbound calls, while Customer Service Agents may work in diverse settings and handle a broader range of customer support tasks.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Outstanding active listening, patience, and professionalism help you deliver excellent service and handle challenging situations. These skills ensure efficient customer support, high satisfaction rates, and smooth remote operations.

What is a virtual call center representative?

Virtual call center representatives are customer service professionals who handle calls and other communications from customers while working remotely, usually from their own homes. They provide support, answer questions, resolve issues, and sometimes assist with sales using phone, email, or chat tools. These representatives use specialized software to connect with customers and often follow scripts and guidelines set by their employer. The role requires strong communication skills, computer literacy, and the ability to work independently. Many companies hire virtual call center representatives to offer flexible support to customers across different time zones.
What are the most commonly searched types of Call Center Representative jobs in Michigan? The most popular types of Call Center Representative jobs in Michigan are:
What cities in Michigan are hiring for Virtual Call Center Representative jobs? Cities in Michigan with the most Virtual Call Center Representative job openings:
Virtual Call Center Representative jobs near you
Infographic showing various Virtual Call Center Representative job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Call Center Representative

Xtend

Grand Rapids, MI • On-site

$15 - $16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this role, you'll be the friendly voice members rely on-providing answers, resolving issues, and creating a positive experience with every interaction.
*This is not a remote position
What You'll Be Doing
  • Answer incoming calls and assist members with questions and concerns
  • Use internal systems to verify information and access account details
  • Respond to chats, emails, and messages in a timely, professional way
  • Help explain account features, transactions, and card-related questions
  • Make outbound calls and follow up to ensure issues are resolved
  • Document interactions clearly and route requests to the appropriate teams

What We're Looking For
  • High school diploma or currently working toward one
  • Previous call center or customer service experience is a plus
  • Strong communication skills and a positive, helpful attitude
  • Ability to multitask and stay organized in a fast-paced environment
  • Good problem-solving skills and attention to detail
  • Comfortable handling confidential information
  • Basic Microsoft Office knowledge
  • A team-oriented mindset

What You'll Get
  • The opportunity to make a real difference for members every day
  • Hands-on training with tools like CU*BASE
  • A supportive, team-focused work environment
  • Great benefits including medical, dental, vision, PTO, and 401(k) matching

About Xtend
Xtend is a Credit Union Service Organization (CUSO) owned by the credit unions we serve. We provide services like contact center support, bookkeeping, and back-office operations to help credit unions better serve their members. Join a team that's focused on service, innovation, and making an impact.

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