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Virtual Call Center Manager Jobs in Forney, TX (NOW HIRING)

AEG Vision

Lead, Call Center

Dallas, TX · On-site

Adds any scheduling templates for doctors per location per DM request (Manager & Lead only ... Call Center overview * Maintains regular contact with other departments/ offices to obtain and ...

AEG Vision

Lead, Call Center

Dallas, TX · On-site

Adds any scheduling templates for doctors per location per DM request (Manager & Lead only ... Call Center overview * Maintains regular contact with other departments/ offices to obtain and ...

AEG Vision

Lead, Call Center

Dallas, TX

Adds any scheduling templates for doctors per location per DM request (Manager & Lead only ... Call Center overview * Maintains regular contact with other departments/ offices to obtain and ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

MCI Careers

Call Center Representative

Dallas, TX · On-site

$7.25 - $14/hr

Join our team as a Call Center Representative. To be considered for this role, you must complete a ... Document all customer interactions in the CRM system. * Follow communication scripts and standard ...

MCI Careers

Call Center Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

Ability to multitask and manage time effectively. * Basic computer literacy and typing skills. * Previous customer service or call center experience is a plus. ABOUT MCI (PARENT COMPANY) MCI helps ...

MCI Careers

Experienced Call Center Trainer

Dallas, TX · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that ... Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ...

Swift7 Consultants

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Center Agent Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent ... This position requires strong communication skills, a proactive mindset, and the ability to manage ...

MCI Careers

Call Center Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

No prior call center experience required! We welcome candidates from all customer-facing industries ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively

MCI Careers

Call Center Representative

Farmers Branch, TX · On-site

$15.50 - $19.25/hr

Ability to multitask and manage time effectively. * Basic computer literacy and typing skills. * Previous customer service or call center experience is a plus. ABOUT MCI (PARENT COMPANY) MCI helps ...

ValorVIP

Call Center Representative

Farmers Branch, TX · On-site

$15.50 - $19.25/hr

Ability to multitask and manage time effectively. * Basic computer literacy and typing skills. * Previous customer service or call center experience is a plus. COMPENSATION DETAILS WANT AN EMPLOYER ...

ValorVIP

Call Center Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

Ability to multitask and manage time effectively. * Basic computer literacy and typing skills. * Previous customer service or call center experience is a plus. COMPENSATION DETAILS WANT AN EMPLOYER ...

MCI Careers

Call Center Agent

Dallas, TX · On-site

$13.10 - $17.25/hr

We're expanding our team in Dallas, TX and looking for enthusiastic Call Centre Agents to join our ... Manage inbound and outbound calls in a courteous and professional manner * Resolve customer issues ...

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Showing results 21-40

All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Forney, TX

Virtual Call Center Manager information

See Forney, TX salary details

$26.6K

$57.5K

$98.6K

How much do virtual call center manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for virtual call center manager in Forney, TX is $57,505.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,200.00 and $67,600.00 per year, depending on experience, location, and employer.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are popular job titles related to Virtual Call Center Manager jobs in Forney, TX?

For Virtual Call Center Manager jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Forney, TX look for?

The top searched job categories for Virtual Call Center Manager jobs in Forney, TX are:

What cities near Forney, TX are hiring for Virtual Call Center Manager jobs?

Cities near Forney, TX with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Forney, TX as of June 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,505 per year, or $27.6 per hour.

Call Center Representative

Serenity Mental Health Centers

Farmers Branch, TX • On-site

$19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Call Center Representative - Customer Support
Location: Las Colinas, TX
Employment Type: Full-Time (Part-Time available after training)
Compensation: Starting at $16.50/hour, with growth up to $19.50/hour within 6 months
Overview
Join a high-volume inbound call center where your communication skills and professionalism drive results.
In this role, you'll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environment where quality, consistency, and customer experience are key.
No industry-specific experience required - paid training provided.
What You'll Do
  • Handle a high volume of inbound calls from prospective and existing customers
  • Schedule appointments and manage calendars with accuracy and efficiency
  • Follow structured scripts and workflows while adapting naturally to conversations
  • Guide hesitant callers using professional, solutions-focused communication
  • Convert inbound inquiries into scheduled appointments
  • Verify customer information and enter data accurately into a CRM system
  • Respond to questions and resolve concerns in a calm, professional manner
  • Escalate complex situations appropriately while maintaining a positive experience
  • Collaborate with internal teams to ensure smooth handoffs and follow-through

What This Role Feels Like
  • Fast-paced call center environment with consistent call volume throughout the day
  • Structured workflows with clear expectations and performance metrics
  • A role where how you communicate matters just as much as what you do
  • High standards for professionalism, accuracy, and customer experience

What We're Looking For
  • High school diploma or GED
  • Experience in a customer service or call center environment preferred
  • Comfortable handling high call volume and working on the phone throughout the day
  • Strong verbal and written communication skills
  • Ability to stay calm, organized, and professional under pressure
  • Basic computer skills and experience with data entry and systems (CRM experience a plus)

Preferred Background
  • Call center or inbound sales/support experience
  • Hospitality, retail, or other high-touch customer service roles
  • Experience working in metrics-driven or performance-based environments

About You
You've worked in environments where customer interactions moved quickly and quality still mattered. You're comfortable following a process, staying organized, and keeping a professional tone - even during busy or challenging calls.
You take pride in clear communication, accuracy, and delivering a strong customer experience every time.
Training & Schedule
  • Paid training required: 4 consecutive weeks, 40 hours per week
  • After training, flexible scheduling with full-time or part-time options available

Compensation & Benefits
  • Starting at $16.50/hour with growth to $19.50/hour within 6 months
  • $1.00/hour bilingual differential (Spanish/English)
  • Health, dental, and vision coverage (majority employer-paid)
  • 401(k) retirement plan
  • Paid time off: 10 days (15 after first year) + 10 paid holidays
  • Flexible scheduling options

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

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