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Online Inbound Call Center Jobs in Forney, TX (NOW HIRING)

APCO Holdings

Inbound Call Center Agent

Dallas, TX

We are looking for a Business Development Call Center Agent to join our team. In this role, you'll engage with customers through inbound and outbound phone campaigns, help resolve questions and ...

GWC Warranty

Inbound Call Center Agent

Dallas, TX · On-site

We are looking for a Business Development Call Center Agent to join our team. In this role, you'll engage with customers through inbound and outbound phone campaigns, help resolve questions and ...

New

APCO Holdings

Inbound Call Center Agent

Dallas, TX · On-site

We are looking for a Business Development Call Center Agent to join our team. In this role, you'll engage with customers through inbound and outbound phone campaigns, help resolve questions and ...

SmithRx

Inbound Call Center Representative

Plano, TX · On-site

$21/hr

We're seeking dedicated individuals to join our call center team, providing top-tier service to our ... What will you do: * Answer inbound calls and make outbound phone calls to and from members ...

SmithRx

Inbound Call Center Representative

Plano, TX · On-site

$21/hr

We're seeking dedicated individuals to join our call center team, providing top-tier service to our ... What will you do: * Answer inbound calls and make outbound phone calls to and from members ...

SmithRx

Inbound Call Center Representative

Plano, TX · On-site

$21/hr

We're seeking dedicated individuals to join our call center team, providing top-tier service to our ... What will you do: * Answer inbound calls and make outbound phone calls to and from members ...

GWC Warranty

Bilingual Inbound Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

We are looking for a Business Development Call Center Agent to join our team. In this role, you'll engage with customers through inbound and outbound phone campaigns, help resolve questions and ...

APCO Holdings

Bilingual Inbound Call Center Agent

Dallas, TX · On-site

$15.25 - $19.75/hr

We are looking for a Business Development Call Center Agent to join our team. In this role, you'll engage with customers through inbound and outbound phone campaigns, help resolve questions and ...

APCO Holdings

Bilingual Inbound Call Center Agent

Dallas, TX · On-site

$15.50 - $19.75/hr

We are looking for a Business Development Call Center Agent to join our team. In this role, you'll engage with customers through inbound and outbound phone campaigns, help resolve questions and ...

Firehouse Roofing

Be Seen First

Call Center Manager

Rockwall, TX · On-site

$65K - $75K/yr (+ commission)

Treat every inbound call as an opportunity to turn the company's marketing investment into revenue, ensuring leads are handled with urgency and converted into booked, completed jobs * Supervise ...

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Online Inbound Call Center information

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How much do online inbound call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for online inbound call center in Forney, TX is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $16.44 per hour, depending on experience, location, and employer.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What are the most commonly searched types of Inbound Call Center jobs in Forney, TX?

The most popular types of Inbound Call Center jobs in Forney, TX are:

What are popular job titles related to Online Inbound Call Center jobs in Forney, TX?

For Online Inbound Call Center jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Online Inbound Call Center jobs in Forney, TX look for?

The top searched job categories for Online Inbound Call Center jobs in Forney, TX are:

What cities near Forney, TX are hiring for Online Inbound Call Center jobs?

Cities near Forney, TX with the most Online Inbound Call Center job openings:

Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in Forney, TX as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,476 per year, or $15.6 per hour.

Inbound Call Center Agent

APCO Holdings

Dallas, TX

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Key responsibilities

  • Respond to inbound customer inquiries and conduct outbound calls to support customer outreach campaigns.

  • Build rapport with customers, identify their needs, and provide accurate information and support to create positive customer experiences.

  • Accurately document customer conversations and account information, and support team performance and customer satisfaction goals.

APCO Holdings rating

8.0

Company rating: 8.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

172nd of 315 rated insurance

Job description

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.

Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.

We are looking for a Business Development Call Center Agent to join our team. In this role, you'll engage with customers through inbound and outbound phone campaigns, help resolve questions and concerns, and create positive customer experiences that strengthen loyalty and support our clients' success. Whether you're beginning your career or building on previous customer service experience, this role offers an opportunity to develop valuable communication, sales, and customer engagement skills in a fast-paced environment.

What You'll Do

Customer Engagement

  • Respond to inbound customer inquiries with professionalism and enthusiasm
  • Conduct outbound calls to support customer outreach campaigns
  • Build rapport and strengthen customer relationships through positive interactions
  • Identify customer needs and provide accurate information and support
  • Deliver an exceptional customer experience during every interaction

Call Center Performance

  • Accurately document customer conversations and account information
  • Maintain engagement and active listening throughout customer interactions
  • Meet quality assurance, productivity, and customer satisfaction standards
  • Consistently achieve individual and team performance goals
  • Follow established processes and procedures while maintaining attention to detail

Team Collaboration

  • Support a positive and collaborative team environment
  • Share knowledge and best practices with teammates
  • Contribute to team success and customer satisfaction goals
  • Participate in training, coaching, and development opportunities
What Makes You Successful

You enjoy talking with people and creating positive experiences. You're naturally friendly, professional, and patient, and you know how to make customers feel heard and valued.

You're also dependable, coachable, and motivated to achieve goals while working in a fast-paced environment. Whether you're helping a customer solve a problem or participating in an outbound campaign, you take pride in delivering excellent service and representing the brand professionally.

Basic Qualifications
  • High school diploma or GED
  • Strong verbal and written communication skills in English and Spanish
  • Basic computer and data entry skills
  • Strong attention to detail and follow-through
  • Ability to multitask and work in a structured, performance-driven environment
Preferred Qualifications
  • Previous call center experience
  • Previous customer service experience
  • Previous sales or customer engagement experience
  • Experience working in automotive, dealership, or contact center environments
This Role Might Be a Great Fit If You…
  • Enjoy talking with people and building relationships
  • Thrive in a team-oriented environment
  • Are motivated by goals and performance metrics
  • Want to develop customer service, communication, and sales skills
  • Are looking for a company that offers opportunities for growth and development
What We Offer
  • Comprehensive medical, dental, and vision benefits
  • 401(k) with company match
  • Paid time off and company holidays
  • Training and development opportunities
  • Career growth opportunities
  • Supportive team environment
Schedule & Training
We believe in setting our team members up for success from day one. New hires will participate in a structured training program designed to help them build confidence, learn our systems, and develop the skills needed to excel in the role.
 
Training Schedule
  • Monday through Friday
  • 9:30 AM - 6:00 PM
Regular Work Schedule (Following Training)
  • Monday through Friday: 9:30 AM - 6:00 PM
  • Saturday: 8:30 AM - 5:00 PM
  • Team members will receive on weekday off, typically Tuesday, Wednesday, or Thursday, to maintain a consistent five-day workweek.
At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.
 
We C.A.R.E.
Committed – We build strong, high-trust relationships with our partners and each other.
Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.
Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.
Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.
 
If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.
 
 
By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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