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Virtual Call Center Manager Jobs in Burr Ridge, IL

ampliFI Loyalty Solutions

Call Center Agent

Naperville, IL · On-site

$18.50/hr

Overview As a Call Center Agent the role is a key part of the ampliFI team, representing clients ... Ability to manage multiple tasks, systems, and priorities simultaneously. * Accurate data entry and ...

Setup Winks

Call Center Representative

Chicago, IL

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service ... Ability to work in a fast-paced environment and manage multiple tasks. * Proficiency in computer ...

Beacon Mobility

Bi-Lingual Call Center Agent

Chicago, IL · On-site

$18.50/hr

... management personnel any issues that impede the efficient operation of the call center. • Actively participate in re-training sessions. • Other Duties as assigned by the Supervisor or Manager ...

Beacon Mobility

Bi-Lingual Call Center Agent

Chicago, IL · On-site

$18.50/hr

... management personnel any issues that impede the efficient operation of the call center. • Actively participate in re-training sessions. • Other Duties as assigned by the Supervisor or Manager ...

Gobeacon

Bi-Lingual Call Center Agent

Chicago, IL

$18.50/hr

Communicate to management personnel any issues that impede the efficient operation of the call center. Actively participate in re-training sessions. Other Duties as assigned by the Supervisor or ...

Familia Dental

Call Center Scheduler-Incoming

Schaumburg, IL · On-site

$15.25 - $19.75/hr

Organizational and time management skills * Effective problem solving abilities * Detail Oriented * Prior Customer Service/ Call Center experience is strongly preferred but not required * Bilingual ...

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

Skills · Some call center experience required; we will provide training for the selected applicant. · Demonstrated competence to assess priorities and manage a variety of activities in a time ...

Urgent

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How much do virtual call center manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for virtual call center manager in Burr Ridge, IL is $62,985.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What job categories do people searching Virtual Call Center Manager jobs in Burr Ridge, IL look for? The top searched job categories for Virtual Call Center Manager jobs in Burr Ridge, IL are:
What cities near Burr Ridge, IL are hiring for Virtual Call Center Manager jobs? Cities near Burr Ridge, IL with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you

Call Center Agent

ampliFI Loyalty Solutions

Naperville, IL • On-site

$18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Overview
As a Call Center Agent the role is a key part of the ampliFI team, representing clients and delivering on the promise of exceptional cardholder engagement. The position involves creating positive first impressions and building strong, lasting relationships by providing prompt, friendly, professional, and personalized service whether over the phone, via email, or through chat. Responsibilities include assisting members participating in clients' Reward Programs, answering questions, guiding them through the process, and ensuring they feel heard, supported, and valued at every step. This role requires being on-site weekly from Tuesday through Thursday following completion of training.
Training Schedule
The training program begins with a 3-week, paid, in-person session at the Naperville, IL headquarters, held Monday through Friday from 9:00 a.m. to 5:00 p.m.
Post-Training Work Schedules
Upon completion of the 3-week, in-person training program, participants will have access to one of the following call center schedules:
  • Schedule 1: Tuesday through Friday 11am-7:30pm and Saturday 9am-5:30pm (Monday/Sunday Off)
  • Schedule 2: Thursdays through Monday 8am-4:30pm (Tuesday/Wednesday Off)
  • Schedule 3: Tuesday through Saturday 10:30am-7pm (Sunday/Monday Off)
  • Schedule 4: Monday through Friday 11am-7:30pm (Sunday/Saturday Off)

Responsibilities
  • Serves as the first point of contact, driving exceptional member experiences.
  • Guide customers through inquiries by gathering information and leading them toward a resolution.
  • Communicate clearly and professionally explaining procedures, answering questions, and offering helpful information.
  • Handle inbound calls for Reward order entry, general program support, and website-related assistance.
  • Provide accurate details about Reward Loyalty program terms and conditions.
  • Make outbound calls to follow up on customer requests or help resolve outstanding issues.
  • Participate in outbound call campaigns when needed.
  • Deliver every interaction with patience, empathy, and excellent service.
  • Juggle multiple systems, client programs, and tasks with ease.
  • Uphold company standards by maintaining accuracy, quality, and compliance.
  • Stay sharp by reviewing updated Reward descriptions, job aids, and ongoing ampliFI training.

Essential Skills and Experience
  • High school degree or higher.
  • Excellent verbal and written communication skills, with the ability to explain procedures clearly.
  • Proficiency in basic computer applications.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to manage multiple tasks, systems, and priorities simultaneously.
  • Accurate data entry and recordkeeping.
  • Conflict resolution and issue escalation skills.

Preferred Skills and Experience
  • Familiarity with outbound call campaigns and customer follow-up procedures.

Key Competencies and Attributes
  • Empathy, patience, and professionalism in all customer interactions.
  • Adaptability and comfort working in a fast-paced, dynamic environment.
  • Positive attitude, resilience, and solution-oriented mindset.
  • Team collaboration and willingness to support peers.
  • Attention to detail and commitment to quality.
  • Proactive approach to anticipating customer needs and resolving issues.

Work Arrangement
  • Based at ampliFI's Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly.

Physical Requirements
This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required.
Other Duties
Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions
The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $18.50/ hour.
About ampliFI
At ampliFI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged.
ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do.
Benefits and Perks
  • Competitive pay plus 401(k) with employer match
  • Medical, dental, vision, and life insurance
  • Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
  • Tuition Reimbursement
  • Paid time off, company holidays, and parental leave
  • Employee Assistance Program
  • Hybrid work environment with flexible hours
  • Onsite perks including gym access and snacks
  • Employee recognition programs celebrating milestones and achievements
  • Growth opportunities within a supportive, team-oriented environment

ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.

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