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Virtual Call Center Manager Jobs in Ohio (NOW HIRING)

Alphabe Insight Inc

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

As a Call Center Representative, you will be the first point of contact for customers, resolving ... Ability to multitask, prioritize, and manage time effectively Additional Information * Competitive ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Ability to manage multiple tasks while navigating various computer systems * Comfortable working in a fast-paced, high-volume call center environment * Detail-oriented with strong problem-solving ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$16/hr

Fleet Response specializes in providing claims management, accident management, subrogation, driver ... Job Summary The Call Center Representative serves as the first point of contact for clients ...

Synchro Speak

Call Center Agent

Cincinnati, OH

Document all interactions in the customer relationship management (CRM) system. * Conduct follow-up ... Previous experience in a call center or customer service role is preferred. * A positive attitude ...

Sparkbit 360

Call Center Representative

Cincinnati, OH

$17 - $26/hr

As a Call Center Representative, you will handle inbound and outbound calls, address customer ... Proficiency with computer systems and customer management software What We Offer: * Competitive pay

Sparkbit 360

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

As a Call Center Representative, you will handle inbound and outbound calls, address customer ... Proficiency with computer systems and customer management software What We Offer * Competitive pay

Alphabe Insight

Call Center Agent

Cincinnati, OH · On-site

$34K - $38K/yr

Call Center Agent Catch Vibe Voice is seeking a motivated and professional Call Center Agent to ... Ability to multitask and manage time effectively. * Basic computer proficiency and the ability to ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$14.50 - $18.25/hr

Fleet Response Call Center Representative Fleet Response's mission is to provide innovative and ... Notifies management immediately of any crucial situation. * Back up operator calls. * Obtains all ...

Amicis Global

Call Center Representative

Columbus, OH · On-site

$15.50 - $19.25/hr

Call Center Representative -- Financial Services Location: Columbus, OH Duration: 12+ Months ... Functional support areas include Brokerage Cash Management products and services, Brokerage Online ...

Alphabe Insight

Call Center Representative

Dayton, OH · On-site

$32K - $37K/yr

Call Center Representative At Elevare Branding, we believe that every customer interaction is an ... Collaborate with team members and management to achieve department goals. * Maintain ...

Cincinnati Animal CARE

Call Center Coordinator

Cincinnati, OH · On-site

$17.25 - $22.50/hr

Salary: $20.19 after 90 day training period Call Center Coordinator Reports to Senior Shelter Manager Join the Team at Cincinnati Animal CARE At Cincinnati Animal CARE (CAC), we do work that matters.

Cincinnati Animal CARE

Call Center Coordinator

Cincinnati, OH · On-site

$17.25 - $22.50/hr

Call Center Coordinator Reports to Senior Shelter Manager Join the Team at Cincinnati Animal CARE At Cincinnati Animal CARE (CAC), we do work that matters. Every day, our team protects animals ...

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Virtual Call Center Manager information

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are the most commonly searched types of Virtual Call Center jobs in Ohio? The most popular types of Virtual Call Center jobs in Ohio are:
What are popular job titles related to Virtual Call Center Manager jobs in Ohio? For Virtual Call Center Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Ohio look for? The top searched job categories for Virtual Call Center Manager jobs in Ohio are:
What cities in Ohio are hiring for Virtual Call Center Manager jobs? Cities in Ohio with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Call Center Representative

Alphabe Insight Inc

Cincinnati, OH • On-site

$15.25 - $19.25/hr

Full-time

Re-posted 23 days ago

Job description

Company Description
Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We're not your average marketing firm - we're your growth partners, your storytellers, and your biggest cheerleaders.
Job Description
Position Overview
We are seeking a dedicated Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for customers, resolving their inquiries and ensuring a positive customer experience. You will handle a high volume of inbound and outbound calls, providing support, information, and assistance to customers. This role requires excellent communication skills, the ability to multitask efficiently, and a passion for helping others. If you thrive in a fast-paced environment and enjoy working with people, we want to hear from you!
Key Responsibilities
  • Handle a high volume of inbound and outbound calls in a timely and professional manner
  • Provide exceptional customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction
  • Maintain accurate records of customer interactions and transactions
  • Assist customers with product or service information and answer questions about company policies and procedures
  • Identify and escalate priority issues to appropriate team members for resolution

Qualifications
Requirements
  • High school diploma or equivalent
  • Proven experience in a customer service or call center role is preferred
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and the ability to think quickly in high-pressure situations
  • Ability to multitask, prioritize, and manage time effectively

Additional Information
  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients

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