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Virtual Call Center Manager Jobs in Missouri (NOW HIRING)

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Virtual Call Center Manager information

See Missouri salary details

$27.7K

$59.9K

$102.7K

How much do virtual call center manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for virtual call center manager in Missouri is $59,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $70,400.00 per year, depending on experience, location, and employer.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are the most commonly searched types of Virtual Call Center jobs in Missouri?

The most popular types of Virtual Call Center jobs in Missouri are:

What are popular job titles related to Virtual Call Center Manager jobs in Missouri?

For Virtual Call Center Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Missouri look for?

The top searched job categories for Virtual Call Center Manager jobs in Missouri are:

What cities in Missouri are hiring for Virtual Call Center Manager jobs?

Cities in Missouri with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you

Call Center Representative

Jerry Kelly Heating Air Conditioning Electrical and Plumbing

Saint Peters, MO • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

We are currently seeking a detail-oriented, customer-focused Customer Service Representative to join our team. The individual in this role will be responsible for managing service calls, customer calls, dispatching technicians, and optimizing operations to increase profitability. You will serve as the primary point of contact for our customers, and ensuring their needs are met promptly. Additionally, you will play a crucial role in dispatching our skilled technicians to provide on-site support. While previous dispatch experience is not required, candidates should possess excellent analytical and communication skills, as well as a keen interest in learning about the HVAC industry.
Employee Benefits
  • FREE Health, Vision & Dental Insurance for Employees
  • Supplemental (Aflac) available
  • 401K Retirement Plan with 4% Company Match
  • PTO at 6 Months
  • 7 Paid Holidays Each Year
  • Career Growth Opportunities
  • Fun & Friendly Work Environment
  • FREE Life Insurance
  • FREE Short-Term Disability

Requirements
RESPONSIBILITIES
  • Communicate with every customer in a courteous and professional manner.
  • Continuously answer the phone to assist customers.
  • Reply to online communications, emails answering service, website chats and text messages.
  • Represent the company professionally, honestly, and ethically in all business matters/concerns.
  • Communicate with customers through inbound and outbound calls.
  • Maintain and update customer database when warranted.
  • Maintain communication with technicians throughout service visits, adjusting dispatching as necessary to accommodate unexpected situations or emergencies.
  • Utilize dispatch software to track service calls, technician routes, and availability, adjusting schedules as needed.
  • Keep detailed records of service calls, technician routes, and customer feedback, using this data to identify areas for improvement.

REQUIREMENTS
  • Problem solve
  • Pay attention to detail
  • Follow established guidelines and procedures
  • Multi-task and work effectively in a fast-paced environment independently
  • Be proficient in required business software applications once trained
  • Sit and work for extended periods of time
  • Use a computer for extended periods of time
  • Lift up to 25 pounds
  • Ability to pass drug screening and background check
  • No criminal record
  • Willing and able to work a flexible schedule that could include evenings, weekends, and on-call holidays
  • No visible tattoos (must be able to be covered up while working)
  • Valid Driver's License

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary Description
$19.00 - $22.00 per hour

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