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Virtual Call Center Manager Jobs in Missouri (NOW HIRING)

BJC

Call Center Rep- Evenings

Saint Louis, MO · On-site

$15.50 - $19.50/hr

Call Center Rep Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call ... resources to help you manage your physical, emotional, social and financial well-being.

BJC HealthCare

Call Center Rep- Evenings

Saint Louis, MO · On-site

$14.50 - $18/hr

... resources to help you manage your physical, emotional, social and financial well-being ... Role Purpose Responsible for providing call center services by assisting internal and external ...

MCI Careers

Remote Call Center Sales Representative

MO · Remote

$15 - $16/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

OOIDA

Call Center Representative I

Grain Valley, MO · On-site

$14.25 - $17.75/hr

As an Accounting Call Center Representative at OOIDA, you will play a crucial role in providing ... Knowledge of AS400 and Content Manager * Knowledge of the trucking industry * Bilingual (English ...

BJC

Call Center Rep (PT Evenings)

Saint Louis, MO · On-site

$15.50 - $19.50/hr

Call Center Rep Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call ... resources to help you manage your physical, emotional, social and financial well-being.

BJC

Call Center Rep - (PT Weekends)

Saint Louis, MO · On-site

$15.50 - $19.50/hr

Call Center Rep Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call ... resources to help you manage your physical, emotional, social and financial well-being.

SPECTRUM

Call Center Representative

Bridgeton, MO · On-site

$20/hr

... call centers offering a variety of shifts. With your customer-centric mentality and a variety of ... Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum ...

Neighbors Credit Union

Call Center Agent

Saint Louis, MO · On-site

$16.93 - $25.39/hr

Manages and maintains member records and follows guidelines to ensure proper system management ... The Member Engagement Center is open Monday through Saturday 9:00 AM - 7:00 PM. Supplemental Pay?

BJC HealthCare

Call Center Rep (PT Evenings)

Saint Louis, MO · On-site

$14.50 - $18/hr

... resources to help you manage your physical, emotional, social and financial well-being ... Role Purpose Responsible for providing call center services by assisting internal and external ...

Docomo Pacific

CSR, Call Center

Essex, MO · On-site

$13 - $16.75/hr

The Customer Service Representative, Call Center (CSR) serves as the front line of our customer ... Manage billing inquiries, process payments, and update accounts accurately. * Work closely with ...

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Virtual Call Center Manager information

See Missouri salary details

$27.7K

$59.9K

$102.7K

How much do virtual call center manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for virtual call center manager in Missouri is $59,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $70,400.00 per year, depending on experience, location, and employer.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are the most commonly searched types of Virtual Call Center jobs in Missouri?

The most popular types of Virtual Call Center jobs in Missouri are:

What are popular job titles related to Virtual Call Center Manager jobs in Missouri?

For Virtual Call Center Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Missouri look for?

The top searched job categories for Virtual Call Center Manager jobs in Missouri are:

What cities in Missouri are hiring for Virtual Call Center Manager jobs?

Cities in Missouri with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you

Call Center Rep- Evenings

Saint Louis, MO • On-site

BJC
Health Care and Social Assistance • 10K+ employees
Learn more about BJCexternal

$15.50 - $19.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

BJC Healthcare rating

7.5

Company rating: 7.5 out of 10

Based on 232 frontline employees who took The Breakroom Quiz

231st of 898 rated healthcare providers

Job description

Call Center Rep

Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call Center Rep on our flagship academic campus! Learning and growing are a part of the normal workday at Barnes-Jewish Hospital. Come join our team!

Schedule:

  • 40 hours per week
  • 3:30p-12a
  • One weekday off
  • Must work every other weekend (Sat & Sun)
  • Mandatory overtime required
  • Works 3 major holidays per year
  • Must be able to train on days, evenings and overnights.

Come thrive with BJC HealthCare!

Overview

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

The Barnes Jewish Hospital Operator Services department consists of professional friendly Customer Service Personnel, Operators, Leads, Coordinator and Supervisor. It is the role of the Operator Service department to provide professional, courteous, fast and friendly customer service. It is our role to service the patient, family and entire BJH community by ensuring they are able to reach their family, friends and staff members. The Operator Services department serves as the connection between the patient, family and staff for general information as well as emergent information/situations.

Role Purpose

Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.

Responsibilities
  • Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
  • Answers incoming calls according to department guidelines.
  • Provides paging service.
  • Provides clerical duties, organizes and maintains records.
  • Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.
Minimum Requirements

Education

  • High School Diploma or GED

Experience

  • <2 years

Supervisor Experience

  • No Experience
Preferred Requirements

Experience

  • 2-5 years
Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

  • Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
  • Disability insurance* paid for by BJC
  • Annual 4% BJC Automatic Retirement Contribution
  • 401(k) plan with BJC match
  • Tuition Assistance available on first day
  • BJC Institute for Learning and Development
  • Health Care and Dependent Care Flexible Spending Accounts
  • Paid Time Off benefit combines vacation, sick days, holidays and personal time
  • Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

What BJC Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About BJC Healthcare

Sourced by ZipRecruiter

BJC Healthcare, situated in Saint Louis, MO, US, is one of the largest healthcare organizations in the United States. Launched in 1993, BJC encompasses 15 hospitals and multiple health service organizations covering the metropolitan St. Louis area, mid-Missouri and Southern Illinois. This healthcare titan's services cover a vast field, from community health and wellness, to pediatric care, to advanced specialty care. BJC is well-known for its two nationally recognized hospitals, Barnes-Jewish Hospital and St. Louis Children's Hospital, both affiliated with Washington University School of Medicine. Its mission revolves around improving the health and well-being of the communities it serves through leadership, education, innovation, and excellence in medicine.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Saint Louis, MO, US

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