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Virtual Call Center Manager Jobs in Colorado (NOW HIRING)

Infojini Inc

Helpdesk Support/ Call Center

Denver, CO

$18 - $23.25/hr

... management tool o Utilize the IVR/ACD for incoming and outgoing calls o Follow communication ... call center o Strong phone and verbal communication skills along with active listening skills o ...

Zurich NA

Claims Call Centre Representative

Denver, CO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage incoming inquiry calls of different levels of complexity, ensuring a positive customer ... call center experience * Strong data entry skills and the ability to type 32 WPM or more

Catholic Medical Center

Transfer Center RN

Denver, CO · On-site

$34.59 - $51.89/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center; respond to all callers with the aid of an electronic database of service profiles, approved clinical protocols and healthcare information. * You will efficiently and effectively, manage ...

New

St. David's South Austin Medical Center

Transfer Center RN

Denver, CO · On-site

$34.59 - $51.89/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center; respond to all callers with the aid of an electronic database of service profiles, approved clinical protocols and healthcare information. * You will efficiently and effectively, manage ...

New

Aspen Dental

Bilingual Scheduling Center Agent

Denver, CO

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

IQVIA

Work from Home

Denver, CO · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

New

IQVIA

Work from Home

Colorado Springs, CO · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

New

IQVIA

Work from Home

Grand Junction, CO · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

New

IQVIA

Work from Home

Colorado Springs, CO · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

New

IQVIA

Work from Home

Littleton, CO · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

New

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Virtual Call Center Manager information

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are the most commonly searched types of Virtual Call Center jobs in Colorado?

The most popular types of Virtual Call Center jobs in Colorado are:

What are popular job titles related to Virtual Call Center Manager jobs in Colorado?

For Virtual Call Center Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Colorado look for?

The top searched job categories for Virtual Call Center Manager jobs in Colorado are:

What cities in Colorado are hiring for Virtual Call Center Manager jobs?

Cities in Colorado with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Colorado as of July 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.

Work from Home - Pharmacy Tech Support/Call Center Rep (11a-8p ET) - National

IQVIA, Inc.

Denver, CO • On-site, Remote

$18/hr

Full-time

Posted 3 days ago

New

IQVIA rating

8.1

Company rating: 8.1 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

62nd of 224 rated it services

Job description

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.
IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.
We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
Role Purpose:
  • Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.

Job Responsibilities:
  • Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
  • Quickly assess the user's issue and provides first level support for problem resolution
  • Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
  • Recognize operational challenges and suggest recommendations to management, as necessary
  • Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am - 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST - 8:00pm EST) under moderate supervision

Minimum Education & Experience:
  • High School Diploma or equivalent
  • Pharmacy Technician experience required
  • HIPAA certified
  • Call center experience required (3+ years preferred)
  • Experience in medical claim processing is a plus
  • Bi-lingual (English/Spanish) is a plus

The pay range for this role is $18.00 per hour.
IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
#LI-CES
#LI-Remote
#LI-DNP
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

What IQVIA employees say

Pay

Benefits

Hours and flexibility

Workplace

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About IQVIA

Sourced by ZipRecruiter

At IQVIA, we are passionate about helping customers and partners improve results and patient outcomes. Everything we do contributes to this vision for creating a healthier world. In today’s healthcare environment, it’s not only about how much data, information, and technology you have at your fingertips – it’s what you do with it. IQVIA is focused on making intelligent connections for customers across the entire healthcare ecosystem to help you drive healthcare forward. Whether that means partnering with novel technology companies to boost patient engagement, leveraging AI & machine learning to accelerate results, or using decentralized trials to reach the right patients wherever they are – we are always looking for smarter ways to move you forward.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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