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Virtual Call Center Agent Jobs in Springfield, OH

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Virtual Call Center Agent information

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How much do virtual call center agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for virtual call center agent in Springfield, OH is $15.51, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.12 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are popular job titles related to Virtual Call Center Agent jobs in Springfield, OH? For Virtual Call Center Agent jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Springfield, OH look for? The top searched job categories for Virtual Call Center Agent jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Virtual Call Center Agent jobs? Cities near Springfield, OH with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you

OP Primary Care Physician Needed, IM or FM - Springfield, OHIO

Bon Secours Mercy Health Physicians

Springfield, OH • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

Internal Medicine Primary Care - Mercy Health - Urbana, OH (near Dayton & Columbus)
Mercy Health Physicians has an exciting opportunity for a BC/BE Internal Medicine Physician to join our Springfield Market Primary Care team. This is a great opportunity for a physician who is looking to join a well established and highly respected community practice and provide the best possible medical care in a patient-centered medical home.
Details:
  • Mercy Health Employed (We are the largest health system in Ohio)
  • EPIC EMR
  • Replace a retiring physician
  • Great wRVU potential!
  • Telemedicine
  • Call is 1:3 (or take their own call) Call is limited .
  • A Resident Stipend is Available!
  • Two large procedure rooms.
  • OMT - Can do manipulation (DO) if you are interested.
  • Walk-in clinic.
  • Multispecialty services rotate in the building.
  • Small town feel - near big city of Columbus.
  • Kids 16 and up.
  • APC oversite - is available.
  • Med Student Rotations.
  • Psychologist in the office.
  • Assess/evaluate, diagnose, establish plan of care, treat, including referrals to other healthcare providers as necessary
  • Lab and multiple specialists on site
  • Perform physical assessments on patients and complete patient histories as well as Virtual Visits
  • Order medications, treatments, labs, etc. as described and permitted under the Ohio State Medical Board and Mercy Health Springfield's Credentialing Board.
  • Coordinate patient care, assessments, counsel and advise patients regarding concerns
  • Participate in Quality Improvement initiatives

For over 100 years, Mercy Health - Springfield Regional Medical Center has provided comprehensive medical services for residents of Clark County and surrounding communities. With 49 facilities and more than 2,300 local employees, we are continuing to grow our footprint and extend the compassionate ministry of Jesus by improving the health and well-being of communities located between Dayton and Columbus, Ohio, bringing good help to those in need, especially people who are poor, dying and underserved.
Great Benefits
We know that the expert, compassionate care patients receive starts with you, and we want you to feel valued and rewarded for your efforts. That is why we are committed to providing high-value benefits that meet your needs on the day you join us to the day you retire.
Benefit components include:
  • Health, Dental, Vision, HSA, FSA, Disability, Medical Malpractice Insurance w/tail-coverage
  • Sign on Bonus
  • Student Loan Assistance
  • Public Service Loan Forgiveness Program (PSLF)
  • 403b Plan w/company match, 457b Plan, Supplemental Executive Retirement Plan (funded 100% by company)
  • CME funds
  • Relocation Reimbursement
  • Work/Life balance resources: financial advisory services, LifeMatters® (concierge work-life services), fitness center membership; corporate discounts; Be Well Within (health management program), and more.

We strive to foster an environment where you feel engaged in your practice, respected for your expertise, and supported in personal wellness and work-life balance. We offer highly competitive compensation, with excellent starting salaries, plus unparalleled benefits. We monitor competitors' offerings to ensure that our packages are second to none.
About Mercy Health - Springfield Regional Medical Center
For over 100 years, Mercy Health - Springfield Regional Medical Center has provided comprehensive medical services for residents of Clark County and surrounding communities.
As Springfield's only full-service hospital, we offer complete care including 24/7 emergency services, maternity services, critical and intensive care, surgery and pediatric care - all provided by skilled doctors and highly trained health professionals.
Living in Springfield, Ohio
Situated on the Mad River, Buck Creek and Beaver Creek, Springfield is home to the 80-mile long Little Miami Scenic Trail, beginning with the Buck Creek Scenic Trailhead in Springfield and ending further south in Newtown, Ohio. The trail is very popular among hikers and cyclists. The city is also home to Wittenberg University, a liberal arts college as well as Clark State Community College, Ohio's first technical college.
Springfield has historical districts and charming neighborhoods, an art museum with works by many notable artists, and a local college's performing arts center, which hosts theater, concerts, dance and more. Urban attractions and night life are nearby, with Dayton and Columbus less than an hour away, and Cincinnati just 90 minutes south. Springfield is well situated for a comfortable, fulfilling lifestyle.

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