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Virtual Call Center Agent Jobs in San Ramon, CA (NOW HIRING)

The Manor Association

Client Services Agent

Redwood City, CA · On-site

$19 - $25.50/hr

The CSA (Client Services Agent) is the primary hub where the client minute-to-minute workflow is ... Associate's degree with at least 1 year of experience in a Customer Service or Call Center (minimum ...

The Manor Association

Client Services Agent

Redwood City, CA · On-site

$19 - $25.50/hr

The CSA (Client Services Agent) is the primary hub where the client minute-to-minute workflow is ... Associate's degree with at least 1 year of experience in a Customer Service or Call Center (minimum ...

Packet Fusion

CX Specialist

Pleasanton, CA · On-site

... center and cloud communication platforms, with a focus on Zoom Contact Center (ZCC), Zoom Phone ... AI & Virtual Agent Integration * Integrations & Automation * Analytics & Optimization * Testing ...

8x8, Inc.

Solutions Consultant

San Jose, CA · On-site

... call flow design, workforce management, quality monitoring and program designs, key metrics, and ... Virtual Contact Center, Virtual Office, Virtual Meeting) as needed on projects. • Strengthen ...

8x8, Inc.

Solutions Consultant

San Jose, CA

Virtual Contact Center, Virtual Office, Virtual Meeting) as needed on projects. Strengthen ... the contact or call center market Core Competencies: Proven excellence with customer facing ...

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Virtual Call Center Agent information

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$27

How much do virtual call center agent jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for virtual call center agent in San Ramon, CA is $19.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.20 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

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The top searched job categories for Virtual Call Center Agent jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Virtual Call Center Agent jobs?

Cities near San Ramon, CA with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in San Ramon, CA as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,018 per year, or $19.2 per hour.

Client Services Agent

The Manor Association

Redwood City, CA • On-site

$19 - $25.50/hr

Full-time

Re-posted yesterday

Job description

Company Description

About The Manor Association

Since 1973, The Manor Association has been a recognized leader in residential and commercial property management for the San Francisco Bay Area. Specializing in the management of planned communities, condominiums and town homes, we have an unparalleled record of tenure in assisting multi-family associations.

Job Description

The CSA (Client Services Agent) is the primary hub where the client minute-to-minute workflow is initiated and resolved. Working alongside CMs (Community Manager) and other key staff, the CSA's primary focus is ensuring that Client requests are captured and resolved in a timely manner by answering incoming calls to take work orders, answering inquiries and questions, handling complaints, troubleshooting problems and providing appropriate information to all parties involved. Primary business contacts will consist of Boards of Directors, Homeowners, Tenants, on-site Property Managers and Vendors - Service and Repairs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answer calls appropriately and professionally. Determine the nature of the call and determines the appropriate escalation.
  • Open a work order in the Jenark system in real time by inputting all required information and documentation of the incident, ensuring date, contact information.
  • Assume ownership for every Level 1 incident received including work order creation, dispatch to appropriate vendor, follow up with customer, follow up with vendor, closing work order when work is completed and verification of customer satisfaction.
  • Escalate incidents to the appropriate property management team immediately.
  • Maintain ownership of the incident until either the Assistant CM or CM acknowledges receipt and understanding of the incident.
  • Data entry and maintenance of customer/potential customer databases.
  • Maintain records of telephonic interactions, orders and accounts.
  • Other administrative duties, as assigned.
Qualifications

The ideal candidate will possess the following:

  • Associate's degree with at least 1 year of experience in a Customer Service or Call Center (minimum 5-10 call line) environment. Property management, real estate and/or construction industries preferred.
  • Superior communication skills (oral and written) with the ability to confidently service incoming requests and maintain an open dialog between client, staff, Board members, vendors, etc.
  • Proficient in MS-Office Suite, internet use, and internal office equipment (phone, fax, copier), required. Excellent and accurate data entry skills required.
  • Must have Project Management and coordination skills for small projects. Project/task coordination, planning, prioritization and scheduling.
  • Must possess a pleasant, friendly and professional demeanor/style with the willingness to cultivate long-term customer relations.
  • Ability to multi-task and work well under pressure in a high-paced environment.
  • Analytical with exceptional attention to detail.
  • Demonstrated problem solving skills - identify and resolve client problems in a timely manner. Gather, analyze information and develop creative solutions.
  • Self-starter; willing to go the extra step to support the team.
  • Possess a customer-centric attitude.
  • Ability to accurately report summaries of customer problems to management and other departments.
  • Must be responsible, dependable, accurate and organized.

PHYSICAL DEMANDS:

  • Must occasionally be able to lift and/or move up to 10 pounds.
  • Position may require a combination of sitting, talking, walking and communicating.
  • Frequent repetitive motion on tasks, i.e. answering phones, data entry, stapling, typing, filing, etc.
  • Must have reliable transportation and valid California Driver's license.
Additional Information

The Manor Association, Inc. is proud to be an Equal Opportunity Employer.

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